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FatFace - SKIPTON Reviews 

167
•
TrustScore 4.5 out of 5

4.7

Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS Skipton, North Yorkshire, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

The staff were really friendly and even reminded me to use a blue card for discount if I had one, the autumn range was so good I couldn’t decide what I could afford, cannot wait till next pay day to g... See more

Company replied

Rated 4 out of 5 stars

I ordered some shirts for my husband on line in 4XL tall, I was told that the order would be available on Sunday 9th August. I received an email to say they would be delayed by 1-2 days so on Tuesday... See more

Company replied

Rated 5 out of 5 stars

Went in for a look and saw a really pretty dress, I wasn't sure but then I was approached by one the assistants. She was so pleasant and helpful, I wasn't sure about sizes and length but I needn't ha... See more

Company replied

Rated 5 out of 5 stars

Excellent friendly service in store. Allowing quick easy exchange of an item ordered online. Explained everything and made sure to carry the discount from my original order over to the replacement. Ch... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS, Skipton, North Yorkshire, United Kingdom

  • 01756 798862

4.7

Excellent

TrustScore 4.5 out of 5

167 reviews

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4.7

All reviews

(167)

14,949 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service in store. Allowing quick easy exchange of an item ordered online. Explained everything and made sure to carry the discount from my original order over to the replacement. Checked stock in store before ordering exchanged item. Offered a range of store delivery options making clear advantages of each. All done with a relaxed and friendly attitude.

December 7, 2025
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Ordered goods to arrive at Skipton…

Ordered goods to arrive at Skipton store. Good comms, arrived as planned. Had ordered 2 pairs of dungarees for size. Shop assistant absolutely fine about me trying them on there and then, and returning the pair I didn't need.

December 8, 2025
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I bought some ankle boots from Fatface…

I bought some ankle boots from Fatface a week ago. They are dark brown. Absolutely love them. So soft and very stylish. I was a little concerned about the size, because the wide fit in a size 7 was not available. However the standard fit is fine. Very comfortable. Bought in a sale. A good price.

December 7, 2025
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Reply from FatFace - SKIPTON

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Easy payment and pick up

Easy payment and pick up. Beautiful item as always and half price in the sale!

October 3, 2025
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Ordered online and collected from…

Ordered online and collected from Skipton store , lovely staff , very happy with my purchase

September 3, 2025
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service thank you

August 18, 2025
Unprompted review
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to deal with and helpful

Easy to deal with and helpful. Good communication with online orders.

August 12, 2025
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Bought a whole new wardrobe and Morgan…

Bought a whole new wardrobe and Morgan was an outstanding sales support and encouraged me to try stuff on which I was very pleased with.
5 shirts, trousers and shorts, I’m kitted out for summer.
Thank you Morgan and Fat Face in Skipton

July 30, 2025
Unprompted review
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great in store service

Went into Fatface Skipton the shop assistant was fantastic she was so helpful.

The stors is bright with a great selection of clothes.

Service with a smile what a plesent change.

July 24, 2025
Unprompted review
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

We visited the store in Skipton today…

We visited the store in Skipton today and were served by Morgan, he was kind, cheerful and extremely helpful in assisting us with our purchase 😁

July 11, 2025
Unprompted review
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Still haven’t received my goods

Still haven’t received my goods

June 20, 2025
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Reply from FatFace - SKIPTON

Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Rated 5 out of 5 stars

Gold star service from the staff at…

Gold star service from the staff at Skipton Fat Face last week:
I had seen a bag online that I was thinking of buying for my husband, but no dimensions were shown. So I called into the store. They found which stores stocked the bag and asked them to measure it and wrote down the dimensions. Also ordered it in store for me to collect.
So helpful-
And my husband loves the bag.

June 12, 2025
Unprompted review
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great chinos, delightful crew

I went looking for a pair of chinos at FatFace (Skipton). I was able to find the right style, waist and colour in seconds. Needing a slightly shorter length, I looked round and, straightaway, Sue was there to check stock and online. In the end, I decided to buy now and adjust. Morgan handled the sale with panache. Basically, these chinos are a great product, and the crew at FatFace Skipton are a delight to shop from!

June 3, 2025
Unprompted review
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely top

Lovely top but had to send it back as it wasnt suitable. The returns process has been easy and painless. Thanks.

May 26, 2025
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Service from Morgan at Fatface

Service from Morgan at Fatface, Skipton was excellent. He didn’t pounce but waited politely until I looked like I needed help. After that I had a first class service and highly recommend this store.

May 31, 2025
Unprompted review
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Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Beautifully made

Excellent service from FatFace as usual. Can't fault anything. Our No 1 store.

May 22, 2025
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Reply from FatFace - SKIPTON

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM

Rated 5 out of 5 stars

Great customer service from staff in…

Great customer service from staff in Skipton store. A pleasure to shop there. Will definitely return

May 3, 2025
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Delivered on time

Delivered on time and staff very helpful when collecting.

April 1, 2025
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE

Rated 5 out of 5 stars

Great service and staff

Friendly staff and efficient online pick up

March 17, 2025
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Skipton store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

What a great service from your shop assistant Sandie.

What a great service from the shop assisstant Sandie (Skipton).
I was deciding which fleece to purchase and needed help.
Sandie, came to my aid, bringing various fleeces, different sizes and took the time to help me.
As a bloke I would have just walked out, unsure of what I wanted or what looked good.
Sandie, give me advice and time in helping me decide.
Thank you very much for your help, much appreciated.
FatFace you have a diamond there.(Sandie).
I’ll be back to buy again from Fat Face in Skipton.

March 22, 2025
Unprompted review
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Skipton store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

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