FBC Travels Reviews 

605
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, most reviewers were unhappy with their experience overall. Many consumers frequently explained that after booking flights at very attractive initial prices, they received sudden calls demanding significant extra fees just to secure their travel dates. Travelers also experienced frustrating issues regarding hidden baggage restrictions and unexpected alterations applied to their itineraries without proper prior consent. Some reviewers were happy with the customer service, mentioning that specific agents offered polite assistance when handling check-in details and boarding passes. However, individuals struggled heavily with getting their money back, stating that requests for financial compensation were routinely denied by support representatives.

What people talk about most

Price

Users describe concerns with pricing, frequently highlighting situations where low initial fares are... See more

Booking process

People report negative experiences with booking_process, highlighting widespread dissatisfaction and a strong... See more

Payment

Customers consistently note negative experiences with payment, reporting that after an initial transaction,... See more

Staff

Clients share ambiguous opinions on staff, reflecting a sharp division in their experiences. On one hand,... See more

Refund

Reviewers highlight deep frustration with refund processes and policies. Consumers consistently report that... See more

Reviews shaping this summary

Rated 1 out of 5 stars

PLEASE BEWARE!!!!!!! If I could put a negative star I would. This site is a rip off the agents are very rude. They lied about the reservation and would not process my reservation without me agreeing... See more

Rated 1 out of 5 stars

I bought round trip tickets for $283 thru chesp tickets..FBC became the travel agency..first email conf my purchse but nothing taken from my bank account..next day I gets another email URGENT CONTACT... See more

Rated 1 out of 5 stars

This site is a bait and switch con. They offer cheap fairs but then inform you the tickets don’t include carry on baggage and you can’t purchase add on baggage even with extra fees. The tickets are n... See more

Rated 1 out of 5 stars

I booked a flight for my wife REF AM4NWG on 17th September 25. Agent called Samuel. unfortunately i was move to an alternative date with threat of no refund if i did accept whatever was available.... See more


Company details

  1. Travel Agency

Written by the company

We are fortunate to be dedicated to professional and responsible company management. Our travel specialists are guided and motivated by our guiding values, helping us to serve a diverse range of customers. In addition, we carved out a niche in the travel business, earning us a high profile among our suppliers and customers. We assume that travelling is an adventure in and of itself. It's expected to be fast and painless.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

605 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(605)

103 reviews in the last 12 months

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Rated 1 out of 5 stars

Stop don’t waste your money.

Stop! N I mean STOP!!!! This is a BATE and SWITCH Air Travel Web site. YES they’re very good at what they do—save your money and shop elsewhere, if you don’t believe it go ahead and learn for your self!

June 6, 2025
Unprompted review
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Rated 5 out of 5 stars

fbc travel FANTASTIC

I've read some negative reviews regarding fbc travel. Obviously they did not deal with April Yaren
. She is absolutely fantastic. Awhile back i was trying to find a "cheap: flights to Australia. I called many different agencies. They were cheap, but I was not allowed luggage, every one of the places I called said about the same all had a lay over in LA between 10 and 11 hours, and for about 1200 dollars, I could bring luggage
Very frustrated I found a travel agency called fbc. Spoke with April Karen. The best
She booked me on a flight leaving from Newark to Vancouver with ONLY ONE HOUR LAY OVER!!!!!!! Then to Sydeny. April ordered a wheel chair for me and got aisle seats for me. Bottom line, I highly recommend using fbc travel. Ask for April. I quite sure that there are other helpful people at fbc, but if you can, ask for April she went through to get me the best flight. If you want to fly using fbc. I'll give you the correct phone number.
1-866-357-4532.
THANK YOU, APRIL YAREn
So glad you answered and took so much time with me 😁😁😁😁



August 2, 2025
Unprompted review
Rated 5 out of 5 stars

A rep name Shane Miller

A rep name Shane Miller helped us 5 hours on the phone to book flights. Our initial flight was cancelled and could not find a flight to the destination we needed. The prices were almost double. He did not leave us until he made sure we have a confirmation. He was very patience with us and caring.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with April was wonderful

My experience with April was wonderful. She was so understanding and patient-super kind. My experience with FBC -not so much. They apparently left me a voicemail after I spoke with them on the 22nd and said my flights were cancelled- I had no clue until I called today to confirm. It ended up costing me 350.00 more -as they planned to just keep the money they had already charged me for a flight I wasn’t getting. Quite the scam. But with some persistence- I was able to at least get a flight even though it cost more. A simple email would’ve been great to let me know. But kudos to April and her supervisor for their kindness and compassion.

July 31, 2025
Unprompted review
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Rated 1 out of 5 stars

Please don't book through FBC…

Please don't book through FBC Travels. I try to purchase flight tickets and never received a confirmation or mt tickets. only good thing they didn't get to charge my credit card. Please watch who you go through.

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

Norfolk VA visit

I just wanted to give a big shout out to Max for helping make my trip to see my son in the Navy in Norfolk VA a success. I was confused about my travel arrangements that I made online. He called me and helped me understand and made the corrections that needed to made to get me back home. He was very patient with me and made me feel comfortable and told me not to worry at all. He called the airlines for me to get my reservations changed and made sure I had a way back home. He is amazingly kind and has GREAT customer service skills.
Katerine called me back today and made sure that things were all straightened out and was glad to hear it was all worked out. She was very kind and caring. I will definitely use FBC Travels again for my next trip!!!

July 28, 2025
Unprompted review
Rated 1 out of 5 stars

"Successful booking" = no tickets

Their fares are not actual prices but some estimations "based on historical" data. After your booking is allegedly completed, they send you an email stating that your booking was successful, but in fact there is no booking, no tickets are issued, and your card doesn't get charged (but they have your card details from now on).

July 24, 2025
Unprompted review
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Rated 1 out of 5 stars

This company is a total scam

This company is a total scam. Do not use them. You will not get your tickets and you will not get the class of ticket requested. They do not understand English. They do not speak English very well nor will they respond or resolve your problems. Once they have your money, that’s all they care about.

July 24, 2025
Unprompted review
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Rated 1 out of 5 stars

SCAM!!!!!

SCAM!!!!!! ABSOLUTELY 💯 SCAM! Bait&Switch!

All the 5 star posts are thier employees!!!

Cancel your Credit Card as your info has now been SOLD!!!!!

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers :Booked a direct flight to Asia



Booked a direct flight to Asia, $200 cheaper than others,

immediate email saying booked, await confirmation.
Then called me back and said special fare no luggage, in fact can't fly on those

dates, but for an extra $600 we can get you on that flight!

Furious i said I will take the flight as is, oh thats not

available, but we hold a ticket for you different dates with a

technical stop in China ! WTF i said i need to get legal advice

and speak to my credit card company, but they warned you signed

up to our terms and conditions, also x airline will ban you in

future. I blame cheapflights.com as they are the trusted brand

that led me to the scammers. Note no money was taken and the card

now blocked. AVOID !

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

Scam artists

Scam artists, they offer cheap tickets with a huge disclaimer that's like 10 pages long that essentially let's them do whatever they want. You dont get your ticket right away nor does your card get charged. Don't buy anything from these people. Also their support service sucks. You can barely understand them and they just repeat the same thing over and over again.

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

THIS IS A SCAM!

THIS IS A SCAM!! They sold me a “stand by” ticket and never gave me a ticket to get on the flight! They stole my money and wouldn’t refund me such a scam!

July 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Flight Changes

The Agent (Amber Green) work long and flawlessly with me to find the best deal possible after airline changes with flight details.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Austin Moore is nice and kind worker.

Austin Moore is nice and kind worker.
He listened my situation very carefully, and He was trying to upgrade my flying ticket for free.
I could have complained more to your company, but I chose not to do it because of Austin's kindness.

Please encourage him.

Have a great day.

July 20, 2025
Unprompted review

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