Fedex Reviews 3

I recently created an account on the FedEx AE website on October 7 to schedule a pickup and generate a shipping bill. After hours of waiting and tracking my shipment, I was shocked to find that my pickup request was cancelled and rescheduled under a new airway bill and a new time, without a single call, message, or email to inform or consult me. When I reached out to customer service, I was told this was an automated process because I supposedly entered an incorrect postal code linked to another emirate, something I absolutely did not do. Even if that was the case, professionally, I should at least be notified before making such unilateral changes. This is unacceptable. I have cancelled the rescheduled pickup, closed my account, and will be using another courier going forward. The lack of communication, lack of accountability, and disregard for customers’ time should not be tolerated.

wanted a parcel to go from dubai to qatar, got a price from fedex, arranged commercial invoice and HS code, fedex came and picked up the package. next day fedex phone up and say "they dont deliver to qatar" how incompetent do you have to be to go through all that before you realise you dont deliver there. a complete waste of several days of our time. totally stupid. And then to finish off they ask where we want it returned to! back to where it was collected from. they needed us to send the address again as they had no idea where they picked it up from.