While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Worst delivery experience ever. Paid extra for 24h delivery. Even though the parcel arrived on time to the city it should be delivered in, FedEx could not make it on time in 1 day. Then 1 week later... See more

Rated 1 out of 5 stars

Would have given 0 stars if I could have - they are utterly useless and I would not have ordered from the webshop I did have I known that they will ship with Fedex.. once again the tracking info is us... See more

Rated 1 out of 5 stars

CANNOT COUNT ON THEM! Earlier very satisfied customer from TNT. Have now used Fedex twice. Both times delayed - we are talking simple documents. Despite having chosen to be informed of all phases of... See more

Rated 1 out of 5 stars

It is impossible to speak to service employees. I have been trying to reach someone for 3 days (at different times) to clarify some shipment aspects (very important documents/Germany - USA). No chance... See more

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(2,031)

189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service experience

I paid for fast shipping for a reparation of critical equipment.
When shipping they came an hour after I put the request, HOWEVER, when delivering I never heard the delivery man.

After contacting chatomer service the delivery man, Dennis Torp, came for a second time and delivered the package.

November 13, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Has to be the worst courier service out…

Has to be the worst courier service out there. No tracking. Fake times given. Even driver says ignore the times given which are always 9.10 to 1.10 and they NEVER come in the morning. Come on out of the pony and trap days and get a tracking app with correct times

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Dont used I do not recomed it, honetly I had the worst experince

They were unable to deliver my package for a week. When you speak with support, they will make a fake promise that you will receive it tomorrow, but you won't. They hold your package and do not even send it for delivery. Then you sit all day at home and still don't receive it. And you are trying to figure out where your package is, and when you track, you see it's not movin,g and they don't even know where it is. can only tell you you might get it or not today, can't tell, but you will get it tomorrow, and it's just repeating the situation again the next day.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

NOT PAYING MY MONEY BACK

NOT PAYING MY MONEY BACK, EVEN AFTER CONFIRMING SEVERAL TIMES. THEY ARE WAITING FOR CUSTOMERS TO FORGET OR GIVE UP. DISHONEST COMPANY AND SCAMMERS! KEEP DELAYING WITH "WE WILL REFUND SOON" MESSAGES. NOW AFTER 2 MONTHS STILL NOT RECEIVED! STAY AWAY FROM THIS COMPANY.

August 5, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Transport fees??

"IMPORT FEES"??
Fed ex will send a separate company, Svea, after you AFTER you to collect what they claim to be "transport fees"? With little to no days left to pay before I "fine"
What is the sending paying for if the recipient is also paying?
Not worth the time or energy.
SCAM
Shame I cannot give a zero star review

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

I would rate them zero if I could

I would rate them zero if I could, I was unable to change the delivery address on their website even though they offer this service, so I wasted an hour chatting to their customer service to change the delivery, then they sent it to the original address.

Abosolutely awful

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Fedex uses Svea finance for clearing…

Fedex uses Svea finance for clearing small parcels arriving in Denmark.
This means the administration charge far overcrowds the duty clearance which is totally insane. For example : a dkk 350 tshirt form the US cost 91 kr in duty but 141 kr for svea and fedex fees. You can refuse the parcel even though none of all of these shipping repeated costs are clear when receiving the fedex informations given that Svea is a debt collection company.

It is recommended to avoid useing FedEx for these situations as the costs are hidden and extremely high

May 28, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

The worst customer service

The worst customer service. It is so ridiculous. It is impossible to find a telephone number to talk to anyone, when I finally found a number, they pretended that they were not FEDEX that they were DHL?

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

Skam!

Skam!! Dont buy with this delevery service. I wanted a pair of jordan 90s in a red color eu 44 for a long time. Ifound a pair on an american website. It told me it would take about a moth to delivery. Afer a moth i was told my package was on the way, I got a massege that fedex tried to deliver a package, however it was not possible for them. They told me they left a card with a QR code on, so i could get my package, however they didnt left the card. When i try to track it the website just say it has a servercrash.

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

Every time I see a package is coming by…

Every time I see a package is coming by Fedex, I am NOT thrilled. It for sure will be a GONG show. They have tracking that reports constantly 'Out for Delivery', they have no clue who's doing what - its like a 3rd rate crap business and I wish that shippers would NOT use them as it turns to massive frustration for those on the receiving end.

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

Hopeless Company

Hopeless Company - how on Earth this company has this size, is beyond me. Delivery estimates/times incorrect and useless. Being home and still getting the feedback “no one home”. No option of alternative drop off like with almost every other delivery service. Useless.

January 21, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

The worst firm!

The worst firm!! Scammers.
Told me that they delievered the package, but I never Got it. I asked all the neighbours and no one has seen anyone from fedex.
The package was worth 550 euros. Dont ever ship with them.
SCAMMERS!!!

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

Worst service ever!

They sent an email saying that they was going to deliver my order... Then sent another saying that they attempted to deliver around 11am. They didn't even left it at the collection point, pure nonsense and lack of management.

November 29, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Please never use FedEx

Please never use FedEx, they will handover your package to the third party, and your package may gets lost. Specially FedEx germany has the poor coordination! I promise you, that I will never use your services again.

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

ZERO human interraction and absolute trash services!

ZERO human interraction with customer support!
They delay your package with absolutely no explanation or give a message when to expect it. They just dont bring it and thats it and when you call customer support you cant get past the bitchass bot that doesnt help with shit. I had to drive 60 km to their central to get it myself. NEVER USE FedEx!!!

October 25, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look