Fedex Reviews 

It is literally impossible to get in touch with Fedex customer service. I have tried for more than 48 hours to get in touch through several means, and it is impossible. 5 calls, waited for more than 30min each call, until it finally disconnected itself from the line. Their "Chat Support" is never open, ie. "Der er desværre ingen ledige medarbejdere lige nu". To make things worse. The package I am supposed to get today on the 14th of April 2021, in Copenhagen, has been hanging around in Memphis, TN since the 8th of April. Hence, why I want to get in touch with someone to give me clarification.

This company is involved with scammers who cheats and they don’t care about it

No possibility to change deliveryadress. Only Way to do this is to call callcenter which never picks up the phone. So fricking annoying 😡

Where do I complain about complete nonesence this company is???

I have received an automated sms messages two times about needing to choose the time for delivery -- but the link is not responsive. Zilch.
Ok, calling the service then, right? Forget it! An accumulative time of 3,5 hours has only ended in mild ptsd from that music set for the custumer service.

-- ''An estimated time is over 5 minutes'' -- half an hour later you Really Need Xanax!

Got another SMS that if I don't call and choose the time for delivery, the package gonna travel back to d US in 8 days.

The only thing I've got from this company is an automated service with mild threats.

The worste delivery service right now on the market. I'll do anything to avoid it.

I want to thank Niels on route 608, excellent mannerism and very polite, on 4th of March he waited with my package in front of the door for quite a few minutes till i was able to reach him, he spared me some insane labyrinth to try to find where my package went had he not waited

Horrible, I called them several times to get information on how to send a package to Iceland and they don’t even know.

THIS COMPANY IS AWFUL. I AM SUPPOSED TO GET MY PACKAGE FROM JEFFREE STAR COSMETICS AT HVIDOVRE HOSPITAL TODAY 04.02.2021 AND THEY WILL CALL ME 15 MINS BEFORE FOR RECEIVE IT AT THE MAIN ENTRANCE COORDINATING PREVIOUSLY . BUT NOOOO!! THEY JUST DELIVERED TO SOMEONE CALL LASSE (I DON'T KNOW WHO IS HIM) AND WHEN I CALL ASKING FOR EXPLANATIONS THEY DON'T HAVE ANY CLUE WHERE IS MY PACKAGE AND THEY SAID THAT THEY HAVE THE AUTHORITY TO DELIVER TO ANYONE . I GET SO MAD BECAUSE THIS KIND OF THINGS NEVER HAPPENED WITH DHL OR ANOTHER COURIER COMPANIES IN DENMARK. SO WHO IS GONNA PAY ME BACK MY US$178 DOLLARS??? THEY SEE SAID THAT PROBABLY WILL CONTACT ME TOMORROW . HONESTLY THIS COMPANY IS THE WORST !!!

I live in Denmark. I ordered a Samgsung Galaxy S20+ cover from a company located in the United Kingdom. They shipped it with FedEx and it arrived in a timely manner as expected from an international priority shipment.
I discovered that it was a cover for the Galaxy S20+, and I had actually intended to buy one for the Galaxy S20 regular. I contacted the company, we agreed I could get the regular S20 cover by shipping the S20+ cover. I sent the S20+ cover with my local postal service. The company the sent the correct cover back to me via FedEx again.
They shipped it Tuesday, the 26th of January and FedEx's track and trace told me it would be delivered on the 27th.
Full History of the Track and Trace:

Monday, February 1, 2021
10:05 AM VISSENBJERG DK Delivered Package delivered to recipient address - release authorized
8:28 AM ODENSE DK On FedEx vehicle for delivery
7:02 AM ODENSE DK At local FedEx facility

Sunday, January 31, 2021
11:54 PM KASTRUP DK In transit Tendered to authorized agent for final delivery
9:46 PM KASTRUP DK In transit
7:46 PM KASTRUP DK International shipment release - Import
5:57 AM KASTRUP DK At local FedEx facility
3:15 AM KASTRUP DK At destination sort facility
1:41 AM ROISSY CHARLES DE GAULLE CEDEX FR Departed FedEx location
12:53 AM ROISSY CHARLES DE GAULLE CEDEX FR In transit
12:31 AM ROISSY CHARLES DE GAULLE CEDEX FR In transit

Saturday, January 30, 2021
9:03 PM ROISSY CHARLES DE GAULLE CEDEX FR In transit
8:11 PM ROISSY CHARLES DE GAULLE CEDEX FR Arrived at FedEx location
5:43 AM MEMPHIS, TN In transit
5:24 AM MEMPHIS, TN In transit
4:47 AM MEMPHIS, TN Departed FedEx location

Friday, January 29, 2021
6:02 AM MEMPHIS, TN In transit
4:50 AM MEMPHIS, TN In transit
3:28 AM MEMPHIS, TN In transit

Wednesday, January 27, 2021
3:25 AM MEMPHIS, TN In transit Package available for clearance
3:20 AM MEMPHIS, TN In transit
12:02 AM ROISSY CHARLES DE GAULLE CEDEX FR Arrived at FedEx location

Tuesday, January 26, 2021
10:11 PM STANSTED GB In transit
10:09 PM STANSTED GB In transit
6:48 PM FELTHAM GB Left FedEx origin facility
6:00 PM FELTHAM GB In transit
2:14 PM FELTHAM GB Picked up
6:44 AM Shipment information sent to FedEx

When the cover did not arrive on the 27th as Track and Trace said it would I called FedEx Denmark's phone support. I was confused why it was shipped to the United States of America, they said it was a mistake and that it was in France and I would receive it the day after, on Thursday the 28th. I did not receive it on the 28th, as evident from the track and trace history. On Friday the 29th I called FedEx Denmark's phone support again and they said that the previous phone supporter should not have promised delivery on Thursday, that my shipment was indeed in the USA. They would investigate and call me back. They called me back a couple of hours later and said that it would now be shipped and delivered on Monday (today).
I have not received any explanation or apology from FedEx why it was sent to the USA and that it was stuck in a location that it should never have been shipped to for days. I had to call 2 times before it was even was moved from the USA. I am entirely not satisfied with this delivery or how FedEx has handled my shipment and if a company offers which service to use for international shipment I will certainly not be picking FedEx.

I cannot believe that this company doesn’t have any agreements with delivery centers or pick up locations. Most people are at work when the package is out for delivery, and if you’re not home, then you have to pick it up at their only pickup location in Kastrup. What a joke. This has to be the absolute worst delivery company in the world. One star is too much.

Their courier failed a delivery twice, and I gave up when they didn't send it a 3rd time as promised. Their customer service promised the courier would call me when the courier would arrive at my home. He never did. I had to go by myself in a Corona pandemic to collect the package at their only pickup location on Sjælland near Kastrup Airport. 2 hours travel. Incompetent couriers, incompetent company. Avoid.

Very bad, did’t com as promiss.

Administrationsafgift F...king dryt!! 405,20kr😡😡👎👎👎

Living in copenhagen. They rang my doorbell, i was sleeping. Took me 20~ seconds to buzz him in. I looked out my window and i saw the car driving off.
Super bad style.
No client patience.
Would not recommend

Update: After choosing another delivery date, they told me they would be able to deliver between 08 to 16:00, that's crazy. I were grocery shopping the 15 minutes they manage to come, and now they are sending my package back to sender. Well done.

Just One Word Bad Bad Bad Experience

Archaic and completely outdated way of doing business

You get a notification on a working day that a parcel is coming. So you just better not have any work or plans that day for 8 hours.

Any other company I know will allow you to have your parcel just dropped off at some delivery pickup shop where you can get it whenever you want.
FedEx just takes it back, no notifications or better alternatives.

Would never EVER in my life use FedEx if it can be avoided. They have zero respect for your time.

FEDEX, don´t EVER thrust that company!!! An important document f Copenhagen to Kolkata, India. 6 months ago. And it never reached the receipent!! SUCH a BAD service. Nobody as absolutely nobody in this foolish company was able to get the envelope out of customs in Dehli! And not able, either, to return the parcel to me. In my opinion it SHOULD NOT be legal for FEDEX to survive in a competetive market where EXCELLENT companies as UPS and DHL excist.

I gave specific instructions to deliver package even if no-one was home. Package was still not delivered with reason being no-one was home.

Never ever will I use your services again nor will I recommend you to anyone.
You are legal thiefs making me paying for custom fees and expedition fees for a product that I have already purchased and paid the custom for. The fact that you are sending me an invoice AFTER I have received the package thus making it impossible to reject it and forcing me to pay for something I shouldn't and I'm not obligated is unacceptable.
Your way of making money maybe legal in therms of rules and laws but you are basically legal thiefs.
Claiming that ..."we are often not aware of the charges levied until after we have delivered your package." is bullocks. All other currier services DHL, GLS, etc are capable to see if a package is due to extra charges or not and the receiver needs to pay (or can refuse to pick up the package) before delivery.

I can’t belive that FedEX can even have a running business in Denmark, when there is tons of other brilliant, flexible, service-minded delivery services available.
Never have I ever experienced so inflexible and complicated way of reciving a package.

I wanted to give them 0 stars but I guess 1 star will do.

Horrible company.