Fedex Reviews 249

The worst company ever.

The whole shipment process was full of inefficiencies that delayed the shipment. It almost caused my shipment to be destroyed by customs, since Fedex didn’t feel like contacting me or replying to my emails. On top of this, they charge huge amounts on your phone bill if you call their customer service (which you need to call since they don’t answer emails).

In the future, the top priority of any purchase I make online will be that it cannot be shipped by Fedex

Terrible experience. A package has been stuck with them for 3 weeks and they can't provide any feedback. I have been trying to call, send emails... nothing happens.
They must have a poor and outdated IT infrastructure preventing them to be compelling in toady's economy.
Avoid them at all cost.

Jose Miguel in your depot in Malaga, Calle Espacio was AMAZING.

He helped us so much and gave us his time and knowledge.

We were trying to return an Amazon shipment and were not given the correct information.

Thank you Jose Miguel, please pass this to him 🙏

This is the worst company. I pay to much for a 2 day delivery and they don’t deliver on this 5/6day later this is frustrated and costumer service it’s rude this company Sucks

I have purchased a cosmetic machine worth 585 Euros off AliExpress Miruoou Store In October. I was not receiving the product so I got nervous and checked the tracking number status. It showed that it arrived to customs. As nobody contacted me I contacted FedEx trying to see if anything was needed from my end. They said they called me earlier. I didn't receive any calls from them, but there is always a lot of telephone spamming, so one of the calls where they call you and then when they are not saying anything for a while could be from them and mistaken for spam. But I have received other goods that got stuck in customs before and FedEx would usually contact me by email. I haven received any emails from FedEx at all! I offered FedEx customer service to go through the process there and then. But they refused, saying that they will take my contact number and email and will contact me later. I waited for one day and called again. This time FedEx customer service agent said that last time, when I gave them my email adress it was noted wrong. So she corrected the error and asked me to wait until their staff contacts me again. I waited one more day without any attempt of contact with me. I called them again following day just to be informed that they have already returned the package to the seller. I already was fearing that Ali express seller might try make it difficult for me to get reimbursed, so I asked FedEx for supporting documentation around this tracking number displaying all of my contact attempts in order to demonstrate my good will and efforts trying to process customs formalities. They refused to take any complaint or provide any documentation over the phone and asked me to write an email to their customer service. FedEx then responded to my email saying that I was uncontactable and when I contacted them it was only to give them a wrong email. No further documentation to forward to aliexpress detailing what really happened! I responded asking them confirm the full story around this tracking number documented by them as every call is recorded, and not some excuses for their poor service provided that will serve absolutely nothing in my dispute on Aliexpress platform for the return of my 584€ of damages caused here. My further emails to FedEx were completely ignored by their customer service team. So, unable to wait any more I decided to open a dispute on AliExpress platform against Miruoou store showing them my complaint to FedEx, attaching my mail messages history demonstrating receiving no mails from FedEx at all, which could indicate that seller may have not even included my email adress as a part of the shipping bill which could cause this misunderstanding. Today I received AliExpress preliminary resolution of this aliexpress dispute stating that my allegations are invalid unless I could prove that seller had made a mistake by showing them the import documentation!? I mean, did anyone even read what the dispute was about??? The whole point of it was that Nobody contacted me! No-one sent me ANY import documentation! I had to call FedEx 3 times only to learn the 3rd time that the item was sent back! FedEx is playing dead pretending this never happened! And AliExpress here is protecting this criminals that probably even didn't put my email on the shipping bill on purpose as they knew this could cause a problem and make it so that the seller will get back the product and receive 584 € of money extorted out of the customer! And AliExpress gets to keep the commission! So this way AliExpress has the interest to protect the criminals! The seller probably keeps using FedEx as they are probably consistently horrible in getting their parcels through the customs! I'm completely shocked and disgusted that this can actually happen in civilised society where we have so many laws to protect our transactions. Organisations like this, that are based outside of our countries get to scam our sitizens with the help of FedEx without any protection of or customer rights and stay unpunished!

I was supposed to receive my parcel last September 6 from Planet Express (UK) trough FedEx Express. and I didn’t receive it. And now it says that my parcel is being sent back to UK without any explaination. Seriously? I have spent almost $85 for the shipping. I just want to know where my parcel! Tracking #: 283280752181 . Please I need help!

This service operated a delivery of my stuff that I needed repatriated from Spain to UK due to the pandemic, I ordered through a site called Low Cost Mensajería and it was very cheap (2 big boxes and a suitcase for €87), I had no issues with customs fees or delays. It bears mention that I did not care about damage caused to my belongings since it was mainly clothes so not fragile, when the boxes arrived they were a bit battered, which may have been the fault of the service or of my landlady for using worn-out boxes to pack my stuff in the first place.

Congrats Fedex, Instead of being aiming for best or mediocre you took the price for being the worst company i have been in touch with ever and here we talk 25 years of self-employment !! A discrase for an american company!" after 25 emails you know what I talk about!

For others i highly recommend if you want to stay sane, to use other handling companies at least in Spain!