Banner for Felix Health

Felix Health Reviews 3,233

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the convenience and efficiency of the service, often noting how it saves time compared to traditional healthcare appointments. People appreciate the professionalism and responsiveness of the staff, including nurse practitioners and doctors, who are described as caring, understanding, and thorough. The quick response times and the ease of the user experience are frequently praised, with many feeling well-supported and finding the online platform user-friendly. However, some customers also noted minor inconsistencies in information from the care team, and a few were disappointed that certain medications could not be covered by the company's pharmacy.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, frequently describing it as easy, simple, and quick.... See more

Service

Customers had positive experiences with service, often highlighting the quick, efficient, and supportive care... See more

Response time

Reviewers mention positive feedback about response time, with many highlighting quick and efficient service... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the thoroughness and willingness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love Felix as it's super convenient! It works for me so well as I don't need to make an appointment months ahead to see my family doctor/ nurse practitioner for my health / skincare needs. It's afford... See more

Company replied

Rated 5 out of 5 stars

This review is based on the consult only. NP Melissa was caring and responsive. She answered my questions and came up with a healthcare plan that was carefully considered. I was impressed with the lev... See more

Company replied

Rated 5 out of 5 stars

What an excellent company! I have felt so taken care of and supported through my weight loss journey. Support is always there and prices are affordable, super easy to get medication through their phar... See more

Company replied

Rated 5 out of 5 stars

Easy to use. Medical staff gets back to you in a reasonable amount of time. Getting my weight loss meds was easy and efficient. I had to be vetted and send a video to prove my BMI. A good way to take... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Online Pharmacy
  3. Pharmacy
  4. STD Testing Service
  5. Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Felix Health logo

Reply from Felix Health

Hi there, what a lovely note! So glad the communication felt clear and easy throughout.

Rated 5 out of 5 stars

Quick service

Quick service. Great explanation of how things work. Convince of home delivery.

May 28, 2026
Felix Health logo

Reply from Felix Health

Hi Kathy, thanks so much for the kind words! So glad the service was quick, the explanations clear, and that home delivery made things convenient.

Rated 4 out of 5 stars

I’m just a little disappointed that my…

I’m just a little disappointed that my hormones medication can’t be covered by your pharmacy. It’s not a huge deal it would just be nice if I didn’t need to submit for reimbursement.

May 29, 2026
Felix Health logo

Reply from Felix Health

Hi Shandra, thanks so much for flagging this. We hear you that the reimbursement step is not ideal, so please send us a message through the chat in your Felix account and we would be glad to walk through your coverage options.

Rated 5 out of 5 stars

The NP was extremely helpful and…

The NP was extremely helpful and answered every question I had. I have been using Felix for a while now, and have never had a single issue. Highly Recommend!!

May 28, 2026
Felix Health logo

Reply from Felix Health

Hi Nicole, so glad to hear this! It means a lot that things have stayed smooth for you over time and that your practitioner has been so helpful.

Rated 5 out of 5 stars

Convenient Care

Easy to use. Medical staff gets back to you in a reasonable amount of time. Getting my weight loss meds was easy and efficient. I had to be vetted and send a video to prove my BMI. A good way to take care of simple medical issues and save time from having to physically visit a Doctor when tele-health is convenient and more discreet.

May 15, 2026
Felix Health logo

Reply from Felix Health

Hi Laura, so glad to hear it! It means a lot that the process felt easy and efficient and that telehealth could save you a trip to the office.

Rated 5 out of 5 stars

Got an awesome experience with…

Got an awesome experience with this,correct,friendly, every question got a fast reply

May 29, 2026
Felix Health logo

Reply from Felix Health

Hi Maureen, love hearing this! So glad every question got a quick, friendly reply.

Rated 5 out of 5 stars

You can do it!

Easy steps to follow.
Great quick feedback.

May 28, 2026
Felix Health logo

Reply from Felix Health

Hi Julia, what a lovely note! So glad the steps were easy to follow and the feedback came back quickly.

Rated 5 out of 5 stars

Great experience getting started

I was having difficulty uploading my BMI verification, both my NP and the "Help" were accomodating

May 28, 2026
Felix Health logo

Reply from Felix Health

Hi Tracy, so glad to hear this! It means a lot that both your practitioner and our team could step in and make the process easier when you hit a snag.

Rated 5 out of 5 stars

Great Service

good communication through app and quick turnaround time

May 27, 2026
Felix Health logo

Reply from Felix Health

Hi Mohammad, we so appreciate the kind words! So glad the communication through the app felt smooth and the turnaround was quick.

Rated 5 out of 5 stars

Very easy

Very easy. Fast. Quick responses. Friendly consultant.

May 28, 2026
Felix Health logo

Reply from Felix Health

Hi Carol, this just made our day! So glad everything felt fast and easy and that your practitioner was so friendly.

Rated 5 out of 5 stars

My experience with Felix Health has…

My experience with Felix Health has been very positive, my nurse practitioner is knowledgeable and supportive checking in and answering any questions I might have.

May 29, 2026
Felix Health logo

Reply from Felix Health

Hi Kelly, love hearing this! So glad your practitioner has been so supportive and stayed on top of your questions.

Rated 5 out of 5 stars

The process was smooth and simple

The process was smooth and simple. My practionner Patricia was clear in her responses. And the whole process was very quick.

May 25, 2026
Felix Health logo

Reply from Felix Health

Hi Nicolas, what a lovely note! So glad the process felt smooth and quick from start to finish. I will be sure to pass your kind words along to Patricia.

Rated 5 out of 5 stars

Would Recommended

Very easy to work with. Quick responses. Hassle free.

May 28, 2026
Felix Health logo

Reply from Felix Health

Hi Tammy, thanks so much for the kind words! So glad we could keep things quick and hassle free for you.

Rated 5 out of 5 stars

Seems easy to be heard and understand!

Seems easy to be heard and understand!! Thanks for everything!!

May 26, 2026
Felix Health logo

Reply from Felix Health

Hi Omar, we so appreciate the kind words! So glad you felt heard and that everything was easy to follow.

Rated 4 out of 5 stars

The replies were timely

The replies were timely, and information was helpful.
I decided to switch to a different pharmacy as the price difference was too much too ignore.

May 27, 2026
Felix Health logo

Reply from Felix Health

Hi Dawn, thanks so much for the kind words on the timely replies. If you ever want to revisit your options, the team in your Felix account chat is glad to help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look