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Felix Health Reviews 

3,539
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their responsiveness and helpfulness, noting that their questions were answered quickly and accurately. Many people highlight the exceptional customer service, appreciating the personalized approach and the ease of getting prescriptions. The overall service is described as efficient, smooth, and professional, making the process of obtaining medication straightforward and convenient. Reviewers are particularly impressed with the quick response times from practitioners, who are often available to address inquiries promptly. However, some people were dissatisfied with the customer service, mentioning issues with missing medication and unaddressed concerns.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently highlighting the ease and efficiency... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Consumers find service to be positive, highlighting its efficiency, speed, and professionalism. Many... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting prompt and quick replies... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpfulness, quick responses, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience.NP Nermin Ibrahim was so responsive,he was able to give answer to all my questions ,so quick to respond.l never knew online prescriptions could be so fast and effective.Thank you so m... See more

Company replied

Rated 5 out of 5 stars

Before I started using Felix I had questions or clarifications on things I had read. My questions were answered quickly and accurately. As well, I really appreciated how they were handled. I wasn’t ma... See more

Company replied

Rated 5 out of 5 stars

I've only been speaking with the doctor for a couple of days now, but she has been very helpful with her explanation and knowledge. This is my first time dealing with Felix, and so far it has been... See more

Company replied

Rated 5 out of 5 stars

NP Ashley Treadway has been a great source of info and great support. Always prompt in her replies. I’ve had nothing but a positive experience with Felix!

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Online Pharmacy
  3. Pharmacy
  4. STD Testing Service
  5. Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.8

All reviews

(3,539)

2,217 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Felix

I love Felix, the response time is why I stay with you guys. Thank you!

June 23, 2026
Felix Health logo

Reply from Felix Health

Hi Tijana, what a lovely note! It means a lot that our quick responses are what keep you with us.

Rated 5 out of 5 stars

Easy open discussion with my NP

Easy open discussion with my NP. Informative and always there when I need her. I am successfully on the right path!

June 23, 2026
Felix Health logo

Reply from Felix Health

Hi Kimberly, so glad to hear this! It is wonderful that your practitioner has been there for you and that things are heading in the right direction.

Rated 5 out of 5 stars

Easy to use

Easy to use, quick, great communication.

June 23, 2026
Felix Health logo

Reply from Felix Health

Hi there, what a lovely note! So glad everything felt easy and that staying in touch with us was simple.

Rated 4 out of 5 stars

Easy to use and quick response

Easy to use and quick response

June 23, 2026
Felix Health logo

Reply from Felix Health

Hi Erin, love hearing this! So glad the whole thing felt easy and that we could get back to you quickly.

Rated 5 out of 5 stars

Quick Review

Quick, efficient and discrete.

June 23, 2026
Felix Health logo

Reply from Felix Health

Hi Allan, so glad to hear it! It means a lot that the process felt quick and private for you.

Rated 5 out of 5 stars

Very easy site and app to use

Very easy site and app to use. Responses quick and professional.

June 22, 2026
Felix Health logo

Reply from Felix Health

Hi Randy, we so appreciate the kind words! So glad the site and app felt easy to navigate and that our team responded quickly and with care.

Rated 5 out of 5 stars

Professional communication

The professional way the communication was handled
Thank you

June 18, 2026
Felix Health logo

Reply from Felix Health

Hi Karol, thanks so much for the kind words! So glad the communication felt clear and professional throughout.

Rated 5 out of 5 stars

Fast

Fast, efficient , very easy to speak with a clinician and receive treatment options. Once my prescription was written , the Felix pharmacy prepared and shipped very quickly

June 22, 2026
Felix Health logo

Reply from Felix Health

Hi there, thanks so much for the kind words! So glad it was easy to talk to a clinician and that the pharmacy got everything out to you quickly.

Rated 5 out of 5 stars

Very satisfied

Everything went smoothly and the health practitioner was very helpful and insightful.

June 22, 2026
Felix Health logo

Reply from Felix Health

Hi Leo, what a lovely note! So glad your practitioner was so helpful and the whole thing went smoothly.

Rated 5 out of 5 stars

I can get prescription from the comfort…

I can get prescription from the comfort of my home. And the doctors are ready to answer any questions I have via the chat and responses were swift.

June 21, 2026
Felix Health logo

Reply from Felix Health

Hi Adam, so glad to hear this! It is great that you could get your questions answered quickly from the comfort of home.

Rated 5 out of 5 stars

Easy Peasy

It was simple to get an appointment with a Dr. The process is really smooth from booking the consultation to getting your prescription delivered to your door. Kudos!

June 22, 2026
Felix Health logo

Reply from Felix Health

Hi Marie, this just made our day! So glad it felt smooth from booking the consultation all the way to delivery.

Rated 5 out of 5 stars

My experience has always been positive

My experience has always been positive. Great communication with me at all times and quick, fast and convenient service. EVERY TIME

June 22, 2026
Felix Health logo

Reply from Felix Health

Hi Mary-Anne, we so appreciate the kind words! It means a lot that the communication and service have felt quick and convenient every time.

Rated 5 out of 5 stars

Fast and easy

June 22, 2026
Felix Health logo

Reply from Felix Health

Hi Ranel, love hearing this! So glad it was fast and easy for you.

Rated 5 out of 5 stars

All good

All good. Thanks you

June 22, 2026
Felix Health logo

Reply from Felix Health

Hi Steven, thanks so much for the kind words! So glad it was a smooth experience for you.

Rated 5 out of 5 stars

Promptly responded

Always available and understand customer's needs

June 19, 2026
Felix Health logo

Reply from Felix Health

Hi Syed, so glad to hear this! It means a lot that the team felt responsive and understanding of what you needed.

Rated 5 out of 5 stars

Super easy to sort out

Super easy to sort out. Just ne honest in your answers and all will be well.... so much easier than seeing a physical Dr in person and much faster.

June 22, 2026
Felix Health logo

Reply from Felix Health

Hi Lee, so glad to hear it! It is great that sorting things out felt easy and faster than an in-person visit.

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