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Felix Health Reviews 

3,539
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their responsiveness and helpfulness, noting that their questions were answered quickly and accurately. Many people highlight the exceptional customer service, appreciating the personalized approach and the ease of getting prescriptions. The overall service is described as efficient, smooth, and professional, making the process of obtaining medication straightforward and convenient. Reviewers are particularly impressed with the quick response times from practitioners, who are often available to address inquiries promptly. However, some people were dissatisfied with the customer service, mentioning issues with missing medication and unaddressed concerns.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently highlighting the ease and efficiency... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Consumers find service to be positive, highlighting its efficiency, speed, and professionalism. Many... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting prompt and quick replies... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpfulness, quick responses, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience.NP Nermin Ibrahim was so responsive,he was able to give answer to all my questions ,so quick to respond.l never knew online prescriptions could be so fast and effective.Thank you so m... See more

Company replied

Rated 5 out of 5 stars

Before I started using Felix I had questions or clarifications on things I had read. My questions were answered quickly and accurately. As well, I really appreciated how they were handled. I wasn’t ma... See more

Company replied

Rated 5 out of 5 stars

I've only been speaking with the doctor for a couple of days now, but she has been very helpful with her explanation and knowledge. This is my first time dealing with Felix, and so far it has been... See more

Company replied

Rated 5 out of 5 stars

NP Ashley Treadway has been a great source of info and great support. Always prompt in her replies. I’ve had nothing but a positive experience with Felix!

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Online Pharmacy
  3. Pharmacy
  4. STD Testing Service
  5. Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

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4.8

All reviews

(3,539)

2,217 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick n easy

Quick n easy

June 21, 2026
Felix Health logo

Reply from Felix Health

Hi Rebecca, love hearing this! So glad it was quick and easy for you.

Rated 5 out of 5 stars

Simple process

Smooth process, quick response to inquiries.

June 19, 2026
Felix Health logo

Reply from Felix Health

Hi Annette, thanks so much for the kind words! So glad the process felt smooth and the responses came quickly.

Rated 5 out of 5 stars

So far so good. Highly recommend

I had all my questions answered! I would recommend!

June 21, 2026
Felix Health logo

Reply from Felix Health

Hi Eryn, so glad to hear this! It means a lot that we could get all your questions answered.

Rated 5 out of 5 stars

My NP was very easy to talk to and very…

My NP was very easy to talk to and very informative, answered all my questions. Thank you

June 18, 2026
Felix Health logo

Reply from Felix Health

Hi Myrna, what a lovely note! So glad your NP was so easy to talk to and answered all your questions.

Rated 5 out of 5 stars

Very quick to respond and to answer…

Very quick to respond and to answer questions and clarify information for me. My NP even answered on the weekend (YEMV)

June 20, 2026
Felix Health logo

Reply from Felix Health

Hi there, thanks so much for the kind words! So glad we could get back to you quickly, even over the weekend.

Rated 5 out of 5 stars

Great service

So far my experience is with Felix is great. The communication with the practitioner is clear and the responses are quick.

June 20, 2026
Felix Health logo

Reply from Felix Health

Hi Cathy, what a lovely note! So glad the communication with your practitioner has felt clear and the responses quick.

Rated 5 out of 5 stars

They are very professional

They are very experience, professional,and pay attention to my health conditions before prescribing my Medications.

June 19, 2026
Felix Health logo

Reply from Felix Health

Hi Allan, we so appreciate the kind words! So glad your practitioner took the time to understand your health before prescribing.

Rated 5 out of 5 stars

Weight loss

Great experience

June 20, 2026
Felix Health logo

Reply from Felix Health

Hi Laurie, this just made our day! So glad the whole experience has been a great one for you.

Rated 5 out of 5 stars

Highly recommend!

My nurse practitioner, Jessy, is the best for my menopause treatment. She provides quick and effective care right at home, without the hassle of finding a knowledgeable doctor.

June 19, 2026
Felix Health logo

Reply from Felix Health

Hi Carol, what a lovely note! So glad Jessy has made such a difference in your care. I will be sure to pass your kind words along to Jessy.

Rated 5 out of 5 stars

Very Satisfied

Easy access. Professional practitioner, smooth delivery. Very satisfied!

June 20, 2026
Felix Health logo

Reply from Felix Health

Hi Sahar, love hearing this! So glad the access felt easy and your delivery came through smoothly.

Rated 5 out of 5 stars

Quick response

Quick response, friendly and helpful advice

June 19, 2026
Felix Health logo

Reply from Felix Health

Hi Mara, so glad to hear it! It means a lot that the advice felt quick and helpful when you needed it.

Rated 5 out of 5 stars

I was a bit hesitant to go online to…

I was a bit hesitant to go online to get my prescription (renewal), especially without going through my primary doctor, but getting an appointment with my doctor just for a renewal was annoying compared to filling out a questionnaire online for Felix. It was straightforward, I think they processed the insurance for me, and if you look online, there are referral links that help you get the initial visit free.

June 19, 2026
Felix Health logo

Reply from Felix Health

Hi there, what a lovely note! So glad the renewal felt straightforward and easy to sort out online.

Rated 5 out of 5 stars

App is easy to use

App is easy to use. Medical staff responds quickly to any questions

June 18, 2026
Felix Health logo

Reply from Felix Health

Hi Louise, so glad to hear this! It means a lot that the app felt easy to use and the medical team got back to you quickly.

Rated 5 out of 5 stars

Easy to navigate..

Easy to navigate... very freindly practioner

June 16, 2026
Felix Health logo

Reply from Felix Health

Hi Monique, this just made our day! So glad the platform felt easy to navigate and your practitioner so friendly.

Rated 5 out of 5 stars

Highly recommend

Very efficient service. Respond at a time that suits you. No pressure and able to ask any question.

Delivery speed was great, and well packaged items.

May 31, 2026
Felix Health logo

Reply from Felix Health

Hi Joanne, we so appreciate the kind words! So glad the service felt efficient and your delivery arrived quickly and well packaged.

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