Fern & Grey Reviews 

86
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Pretty sure this is a fake website for phishing or stealing card details. They are based at the same address as Wilkes and Otis which are a non-existent book company which I have previously reported.... See more

Rated 1 out of 5 stars

After placing an order for a Christmas present on the 1st December, I still have not received anything and had absolutely zero communication from the company despite emailing on 3 separate occasions.... See more

Rated 5 out of 5 stars

I've been looking to buy a round dark wood coffee table for some time so was delighted to find one through Fern & Gray. The table arrived very quickly just two days after ordering and in an allocated... See more

Rated 5 out of 5 stars

We are so happy with our order, we ordered the Ory stool in yellow. It added the pop of color our living room needed! The quality is great, I'm so impressed - already ordering the stool in blue! Thank... See more

Company details

  1. Furniture Store

Information provided by various external sources

Modern, mid-century, and Scandinavian furniture at affordable prices.


Contact info

3.1

Average

TrustScore 3 out of 5

86 reviews

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3.1

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(86)

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Rated 3 out of 5 stars

Great looking product but colour was VERY misleading

I'm happy with the look of the product, everything except the colour. I thought it was extremely misleading when I looked at the photo. The listings said yellow, but it looked very lime green, which is exactly what I wanted, and when it's come it is literally buttercup yellow which is not what I wanted at all, so I'll have to try and change the colour of the fabric to fit my interior.

January 12, 2017
Unprompted review
Fern & Grey logo

Reply from Fern & Grey

Dear Matthew,

Thank you for taking the time to leave a review.

We are glad to hear that you liked the look of our product however we are very surprised to hear that you found the colour to be misleading. The Ory stool in yellow is one of our best selling items and it is the first time we have received feedback that our website image makes the stool appear lime green. On our screens the stool appears the same shade of yellow as it does in reality. It is also labelled as a yellow stool so that people are under no misconception that it could be any other colour.

We have spoken to some of our tech team and they suggest this may be due to an issue with your screen settings.

As you maybe aware we have a 30 day no quibbles return policy so you are more than welcome to return it for a full refund if you decide the colour isn't for you.

Kind regards,
Zora

Rated 5 out of 5 stars

Products & Service First Class!

Ordered a Luna Chair and a cushion from Fern & Grey. Gorgeous products and when I had a mix up with cushion colour this was replaced immediately. Nothing too much bother and would thoroughly recommend!! I wish I had room for the Luna in another colour :-)

January 6, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing Conan dining table

We bought a dining table which looked amazing online and looked even better when it arrived. It need a bit of assembly but nothing to taxing. Absolutely love this table and would definitely shop there again

January 3, 2017
Unprompted review
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Rated 5 out of 5 stars

Top notch

I found Fern & Grey really accommodating in my request to have my sideboard delivered to Dubai. The level of service was above and beyond, and not many companies would have gone to such trouble. The sideboard is lovely and I cannot thank them enough.

November 29, 2016
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and efficient

We are so happy with our order, we ordered the Ory stool in yellow. It added the pop of color our living room needed! The quality is great, I'm so impressed - already ordering the stool in blue! Thanks Fern & Grey for your effecient and quick service, and especially for being so patient and helpful as I asked you numerous questions!

November 15, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent company

We loved our Turner coffee table. Ordering online was easy and the item came within a couple of days, it all went smoothly and the customer service was excellent. I'd definitely use Fern & Grey again - they were great!

October 27, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Product & Service - Wilber Shelf

Extremely happy with our new Wilber shelf. The shelf arrived in good time, very well packed, exactly what was shown on the website. Overall a superb quality product and brilliant design. As an interior designer and always on the lookout for the latest trends, I shall definitely be ordering more stuff from them again soon! Well done Fern & Grey!

October 17, 2016
Unprompted review
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Rated 5 out of 5 stars

Very pleased

Loved my Ory stool. Delivery was fast and it looks wonderful in my lounge. Would definitely use Fern & Grey again.

October 3, 2016
Unprompted review
Rated 5 out of 5 stars

Great service, quick delivery, quality product - Conan dining table

Recently placed my first order with Fern and Grey and had to acknowledge the great service. I originally ordered a different dining table and after checking the measurements realised it was too big. The Fern and Grey team were very accommodating and even helped me find something similar in the correct size. The item arrived and after some simple assembly was up and ready to use. Will definitely be using them again. Thanks Fern and Grey!!!

September 20, 2016
Unprompted review
Rated 5 out of 5 stars

A great company to order from !

I've always been a bit leary of buying furniture online but fern and grey were awesome ! I brought the meritania cushions and the wade sideboard . The communication from the company was great and the delivery quick . The sideboard was easy to put together and the qaulity of all the items was high . Would order again !

September 7, 2016
Unprompted review
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Rated 5 out of 5 stars

Loma Stool purchased

Great product which was unique and good quality.
Delivery was very fast with a clear returns policy.
Would definitely shop with Fern & Grey again.

July 27, 2016
Unprompted review
Rated 3 out of 5 stars

Great table, shame it arrived without being ready to assemble

My husband and I recently bought what is a great dining table from here.

Once we agreed a date for delivery for the courier and the item arrived we thought great we can get this put together in a few minutes, with supposedly just a screw driver required.

However, no, we found that the majority of the many holes had not even been drilled and those that had, had not been drilled very well.

We tried to drill the holes using our black and decker drill but the drill was no match for the solid wood and end up getting stuck. After perservering we gave up.

Luckily our joiner was due a few days later to do some work at the house so we asked him to drill and assemble the table for us.

As this was not a case of simple assembly and we had to get someone to help, with additional tools, I am only giving a rating of 3 stars.

July 25, 2016
Unprompted review
Rated 5 out of 5 stars

LOVED MY ORY STOOL

Great quality and the whole process of ordering and delivery was seamless . Good value for money would use again

April 27, 2016
Unprompted review
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Rated 5 out of 5 stars

Odin Sideboard

Our order came with slight damage but fern & grey were awesome at getting this resolved for us really quickly and I didn't have to chase them up once, which is a rarity these days....custom service as it should be. The sideboard is perfect, exactly what we were looking for stylish and unique. (Your not going to find one of these on the high street) Would have no reservations recommending fern and grey to anyone.

February 26, 2016
Unprompted review

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