I have long dreamed of the beautiful inks and finally I have a hobby for which I can use them. I must say, the items are quite expensive, but they are worth it. The colors are incredibly beautiful and... See more
Company replied
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Review summary
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Reviews shaping this summary
The everyday inks work great as drawing inks and sometimes the shimmer and sheening inks work great on dip pen as calligraphy inks too. I use them to sign Christmas cards or write letters and they mak... See more
Company replied
Ordered via kickstarter (1st time) and was super impressed with the communication updates. Arrived sooner than expected and the pen was an eye opener from the beginning. Packaging was designed superbl... See more
I love rewards, great packaging, sales and i like being able to save my favorite stuff for later. Also the daily spin is fun. I have just about every bottle that is available for inks now. I missed ea... See more
Company replied
Company details
- Art Supply Store
- also in
- Pen Store
Written by the company
Ferris Wheel Press is a design and stationery company based in Markham, Ontario, Canada. We have been making fine stationery products for over 10 years, constantly seeking innovation and refinement.
Contact info
7755 Warden Avenue, L3R 0N3, Markham, Canada
- 6477270220
- support@ferriswheelpress.zohodesk.com
- ferriswheelpress.com
4.6
Excellent
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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company back on track...
About a year ago, I had a bad experience where my order arrived faulty and I couldn’t get any meaningful support. At the time, I was frustrated because I only asked for advice on cleaning a blocked pen, not even a refund or return.
Now, a year later, someone new from customer support, Neha, picked up my case and quickly arranged a replacement pen. That really turned things around and corrected the earlier issues. It feels like they’re back on track again, and I have to say the products themselves are generally really great.
October 16, 2024
Unprompted review
Reply from Ferris Wheel Press
Hi there,
I am truly sorry for the experience you described 🙏 We absolutely want to help. I searched our dashboard but could not find a support ticket under the name on this review. If your issue was not resolved, please email support@ferriswheelpress.zohodesk.com
with your order number, the name used on the order, and any photos or a short video of the problem. We will review it right away and make this right.
Thank you for giving us the chance to help.
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Worst customer service center it’s been…
Worst customer service center it’s been a week that I’m waiting my order to be shipped I got 0 new from them I sent them a lot of mail but seems like they just take your money without paying attention to their customer!
September 27, 2024
Unprompted review
Reply from Ferris Wheel Press
Hi Esseid,
I’m truly sorry for the disappointment you’ve experienced. I looked into your order, and I can confirm it was unfortunately damaged in transit, which is why we processed a full refund for you. Please let us know if there’s anything else we can do to make this right — whether it’s helping you place a new order or offering further support. We sincerely value your trust and hope to serve you better this time.
Just reach out to us directly at (support@ferriswheelpress.zohodesk.com)
and we’ll be more than happy to assist you.
Worst Customer Service Ever
It was the worst customer service I've ever experienced. They make beautiful inks, and I love their Brush fountain pen, but their customer service is absolutely terrible. The converter on my £110 pen broke after the second refill. I asked if I could buy another converter (it should cost about £10), but I still can't get a resolution after two months. I've sent photos of the broken converter, and then they asked me for a video. A video of what? Now, I have a £110 pen that is unusable.
May 20, 2024
Unprompted review
Reply from Ferris Wheel Press
Hi Cheryl,
I’m truly sorry to hear about the frustration you’ve faced. I’ve looked into your ticket, and I can see that the cartridges were delivered to you. Could you please let us know how we may help to make things right for you? We want to ensure you’re able to enjoy your pen again, and we’ll do our best to support you.
You can always reach out to us at our support email (support@ferriswheelpress.zohodesk.com), and we’ll be more than happy to assist you in any way we can.
**Revised** Great products Greater service
The products and website are gorgeous. The inks are beautiful. The plastic pens are not very sturdy. I went back to the company and their customer service agents are lovely. Company policies are not that desirable. I purchased a carousel fountain pen on sale but it cracked on my second time filling it. I contacted the support and it took about a week and a half to come to a solution. They offered me a credit against a full rate pen because the sale was only available to direct customers of the website? Excuse me? Whom am I contacting then? Needless to say $11.25 off $120 is not an attractive solution. The pen is on sale for $98.88 via website. I declined the offer and requested a refund. I did not wish a replacement plastic pen.
**Update9/5/25: I have continued to purchase Ferris Wheel Press Inks. I have also supported a kickstarter program for the launch of the marquise pen. The service agents continue to be great, and have reached out to me to rectify this previous experience. That I have found to be worthy of an edit, so thank you Ferris Wheel Press for making me feel like a VIP!
November 6, 2023
Unprompted review
Reply from Ferris Wheel Press
Hi Stella,
I am sorry to read about your experience from a while ago. We always want our customers to feel confident in their purchase and supported by our team. I understand that the outcome you received at the time was not what you had hoped for.
Since then, we have made improvements to our product checks and our warranty process. If you would like to reconnect, please reach out to us at support@ferriswheelpress.zohodesk.com, and we will be glad to review things with you again.
Thank you for sharing your thoughts, as they help us improve.
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