Fiberly telephone customer first for no internet connection, after call for out of hours email support. Fiberly’s agent Mark was clear, methodical and patient while establishing the network connecti... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely amazing customer service from Fibrely Broadband! Even before installation, the support team has been outstanding — very friendly, professional, patient, and quick to respond. They expla... See more
Company replied
I got a problem with my internet speed but its just a false alarm, i talk with MARK from customer care team and he resolve it quickly and easy instructions to follow. And we aware or false sale people... See more
Company replied
Always quick to answer and sorted the issue straight away. Matthew helped me today and was patient and stayed on the call whilst the reset happened. Call got cut off and they called me back so I didn’... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
UK nationwide ISP offering super speedy simple great value full fibre broadband. Our commitment is to provide exceptional value, lightning-fast spends, and top-notch customer service. All our broadband products are unlimited, and we offer download speeds from 80MB to 1000MB.
Contact info
United Kingdom
- 0330 822 42 64
- hello@fibrely.co.uk
- fibrely.co.uk
4.4
Excellent
935 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lowrie answer the phone after four rings. Excellent
Lorie answered the phone after four rings. Thought it was going to be longer but it was brilliant. Straight to the point. Answered my question. Very helpful. Highly recommended
April 15, 2026
Unprompted review
Reply from Fibrely
Hi Paul,
Thank you so much for your wonderful review and your positive feedback for Lowrie. We'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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Lloyd deserve a promotion!
Lloyd was excellent to guide me to install the router I just received from the company. He was so patient and allow me to avoid to give up when things didn't work. He was with me for more than 1 hour and 20 minutes. The first time the call was interrupted and he called me back.
April 15, 2026
Unprompted review
Reply from Fibrely
Hi Bruni,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Called to claim my bonus voucher and…
Called to claim my bonus voucher and received great assistance from Jane. Did not have yo wait long and also my query got solved quickly and efficiently.
April 15, 2026
Unprompted review
Reply from Fibrely
Hi Fernando,
Thank you so much for your wonderful review and your positive feedback for Jane. We'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great customer service
Had an issue with my router not connecting to the internet, spoke with Lloyd from technical support, who talked me through how to fix the issue.
Would greatly recommend Fiberly.
April 15, 2026
Unprompted review
Reply from Fibrely
Hi Elliot,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
cancellng is really difficult. rude staff lies to you on the phone
cancelling early is incredibly difficult. rude support staff. support staff lies to you over the phone
April 14, 2026
Unprompted review
Reply from Fibrely
Hi Victoria,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand your frustration. We’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
Your experience matters to us, and we’re committed to doing better.
We've requested further information so that we can take a look at the issues.
Kind regards,
Fibrely Customer Support
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Had couple of issues on with Broadband
Had couple of issues on with understanding my first bill the second was Broadband speed, Spoke to Lloyd who was a great help fixed the issue in about 10min checking my system and fixing the issue, Was a bit worried when i first started as i have read reviews about them taking ages to resolve stuff.
I am been pleasantly reasured by both agent i spoke to about my issues how friendly and helpfull they were, Would recommend this Broadband service to anyone that is looking for a better deal
April 14, 2026
Unprompted review
Reply from Fibrely
Hi Gary,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
My router suddenly stopped working
My router suddenly stopped working. I phoned Fibrely and they ran through some solutions which didn't work but they were able to organise an engineer the next morning. I had to phone Fibrely again to reset something. I got through to Lloyd within a minute. He was very helpful and was able to connect me back to my WiFi within a few minutes with simple instructions. Great service
April 14, 2026
Unprompted review
Reply from Fibrely
Hi Katie,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Very helpful staff.
Very helpful staff (I.E Matthew) who was very professional and dealt with my issue very quickly. Overall very good experience. Thank you
April 14, 2026
Unprompted review
Reply from Fibrely
Hi Wayne,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Matthew was amazing
Matthew was amazing! Clear step by step instructions fast response and even geva additional tips for a smother experience!😎
April 14, 2026
Unprompted review
Reply from Fibrely
Hi Sily,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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Reply from Fibrely
Hi Dilys,
Thank you so much for your wonderful review and your positive feedback! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
The technical support guided me and I…
The technical support guided me and I got it
That a good job
April 13, 2026
Unprompted review
Reply from Fibrely
Hi Mr. Adeshola,
Thank you so much for your wonderful review and your positive feedback for our Technical Support Team. We'll be sure to pass this on to them directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Mark was great help
Mark was efficient, knowledgeable and a overall nice guy, would recommend.
April 13, 2026
Unprompted review
Reply from Fibrely
Hi James,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
I’ve had a consistently great…
I’ve had a consistently great experience with Fibrely over the past 18 months, which is why I’m happy to renew my contract. Their customer service is outstanding, a 10/10. A special thank you to Lowrie, who was incredibly patient, kind, and helpful throughout the renewal process. She made everything smooth and easy to understand.
My only disappointment was not being able to retain my current public IP address when renewing the contract, as the new contract comes with a different static public IP address.
April 13, 2026
Unprompted review
Reply from Fibrely
Hi Kennedy,
Thank you so much for your wonderful review and your positive feedback for Lowrie, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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Great customer service.
Had an issue and when I called Fibrely after an automated question to get me to the right team, line was very quickly connected to an operator who in my case was Trisha.
Polite and very helpful the issue was sorted in minutes.
April 13, 2026
Unprompted review
Reply from Fibrely
Hi David,
Thank you so much for your wonderful review and your positive feedback for Trisha, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Was very helpful and patient
Was very helpful and patient and resolved issue Matthew his name and lovely guy he was on point from beginning to end
April 11, 2026
Unprompted review
Reply from Fibrely
Hi Heidi,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
I had some issues setting up my router
I had some issues setting up my router, and with one call with Matthew from the tech team i was able to resolve my issue very quickly. and I'm now very happy with my fast speed internet.
April 11, 2026
Unprompted review
Reply from Fibrely
Hi Martin,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Donald was very helpful
Donald was very helpful and understanding about my request. I recommend fiberly for it's great service.
April 11, 2026
Unprompted review
Reply from Fibrely
Hi Jason,
Thank you so much for your wonderful review and your positive feedback for Donald, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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Technical support help
I recently called fibrely for technical support. I was passed through to Mark, he walked me through everything I needed to do and also gave me advise on how to improve my device connections through out my home. Mark was fantastic and very helpful
April 11, 2026
Unprompted review
Reply from Fibrely
Hi Jayden,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Pola was excellent
Pola was excellent, issues fully resolved. Excellent service
April 10, 2026
Unprompted review
Reply from Fibrely
Hi Sam,
Thank you so much for your wonderful review and your positive feedback for Paola, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Trisha was able to easily raise a…
Trisha was able to easily raise a ticket for my home move to continue recieving the great service i have had with Fiberly, the speeds are great and very consistent and they have been easy to get into contact with and provide technical suppprt when i have had issues.
April 10, 2026
Unprompted review
Reply from Fibrely
Hi Chris,
Thank you so much for your wonderful review and your positive feedback for Trisha, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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