The service from Fibrely was impressive. The first router I received on Wednesday was set up by an Openreach engineer on Thursday but it wasn’t connecting to the internet. Once I got in touch, Emily... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fiberly telephone customer first for no internet connection, after call for out of hours email support. Fiberly’s agent Mark was clear, methodical and patient while establishing the network connecti... See more
I was unsure about joining Fibrely at first as I hadn’t heard of them before. When I first got the WiFi, I had an issue with the password not working, which was frustrating. However, I called their... See more
Company replied
Great service from these guys. Installation went well and I'm getting above stated speeds. What I really like though is the experience when you want to contact them. It's such a relief to be able to r... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
UK nationwide ISP offering super speedy simple great value full fibre broadband. Our commitment is to provide exceptional value, lightning-fast spends, and top-notch customer service. All our broadband products are unlimited, and we offer download speeds from 80MB to 1000MB.
Contact info
United Kingdom
- 0330 822 42 64
- hello@fibrely.co.uk
- fibrely.co.uk
4.4
Excellent
920 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good support
Able to online chat with a human quickly about possible issues switching. Answers relevant and helpful.
April 20, 2026
Unprompted review
Reply from Fibrely
Hi Peter,
Thank you so much for your wonderful review and your positive feedback! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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Really helpful and Matthew was very…
Really helpful and Matthew was very polite, professional and helpful.
Thank you for sorting my request.
April 17, 2026
Unprompted review
Reply from Fibrely
Hi Danielle,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Terrible service I don’t even get half…
Terrible service I don’t even get half the speeds I am paying for at all so I mays well leave the company pure rubbish not even had two weeks
April 17, 2026
Unprompted review
Reply from Fibrely
Hi Dennis,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand your frustration. We’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
Your experience matters to us, and we’re committed to doing better.
We've requested further information so that we can take a look at the issues.
Kind regards,
Fibrely Customer Support
Wonderful!!
Had a short but wonderful call with Fibrely customer service. Jane was brilliant, she helped me quickly and effectively and seemed genuinely happy to help! My questions were answered perfectly - thank you to Jane!
April 16, 2026
Unprompted review
Reply from Fibrely
Hi Luke,
Thank you so much for your wonderful review and your positive feedback for Jane. We'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Smooth Switch to Fibrely
Having just switched from my old Broadband Provider to Fibrely using the USwitch service, I am very happy to confirm that the move went perfectly. Lloyd from Fibrely was helpful via the WebChat when I advised that I already had my own Router and he also clarified the billing of the Introductory Offer too.
April 16, 2026
Unprompted review
Reply from Fibrely
Hi Daniel,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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Lowrie answer the phone after four rings. Excellent
Lorie answered the phone after four rings. Thought it was going to be longer but it was brilliant. Straight to the point. Answered my question. Very helpful. Highly recommended
April 15, 2026
Unprompted review
Reply from Fibrely
Hi Paul,
Thank you so much for your wonderful review and your positive feedback for Lowrie. We'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Lloyd deserve a promotion!
Lloyd was excellent to guide me to install the router I just received from the company. He was so patient and allow me to avoid to give up when things didn't work. He was with me for more than 1 hour and 20 minutes. The first time the call was interrupted and he called me back.
April 15, 2026
Unprompted review
Reply from Fibrely
Hi Bruni,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Called to claim my bonus voucher and…
Called to claim my bonus voucher and received great assistance from Jane. Did not have yo wait long and also my query got solved quickly and efficiently.
April 15, 2026
Unprompted review
Reply from Fibrely
Hi Fernando,
Thank you so much for your wonderful review and your positive feedback for Jane. We'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great customer service
Had an issue with my router not connecting to the internet, spoke with Lloyd from technical support, who talked me through how to fix the issue.
Would greatly recommend Fiberly.
April 15, 2026
Unprompted review
Reply from Fibrely
Hi Elliot,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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cancellng is really difficult. rude staff lies to you on the phone
cancelling early is incredibly difficult. rude support staff. support staff lies to you over the phone
April 14, 2026
Unprompted review
Reply from Fibrely
Hi Victoria,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand your frustration. We’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
Your experience matters to us, and we’re committed to doing better.
We've requested further information so that we can take a look at the issues.
Kind regards,
Fibrely Customer Support
Had couple of issues on with Broadband
Had couple of issues on with understanding my first bill the second was Broadband speed, Spoke to Lloyd who was a great help fixed the issue in about 10min checking my system and fixing the issue, Was a bit worried when i first started as i have read reviews about them taking ages to resolve stuff.
I am been pleasantly reasured by both agent i spoke to about my issues how friendly and helpfull they were, Would recommend this Broadband service to anyone that is looking for a better deal
April 14, 2026
Unprompted review
Reply from Fibrely
Hi Gary,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
My router suddenly stopped working
My router suddenly stopped working. I phoned Fibrely and they ran through some solutions which didn't work but they were able to organise an engineer the next morning. I had to phone Fibrely again to reset something. I got through to Lloyd within a minute. He was very helpful and was able to connect me back to my WiFi within a few minutes with simple instructions. Great service
April 14, 2026
Unprompted review
Reply from Fibrely
Hi Katie,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Very helpful staff.
Very helpful staff (I.E Matthew) who was very professional and dealt with my issue very quickly. Overall very good experience. Thank you
April 14, 2026
Unprompted review
Reply from Fibrely
Hi Wayne,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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Matthew was amazing
Matthew was amazing! Clear step by step instructions fast response and even geva additional tips for a smother experience!😎
April 14, 2026
Unprompted review
Reply from Fibrely
Hi Sily,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Reply from Fibrely
Hi Dilys,
Thank you so much for your wonderful review and your positive feedback! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
The technical support guided me and I…
The technical support guided me and I got it
That a good job
April 13, 2026
Unprompted review
Reply from Fibrely
Hi Mr. Adeshola,
Thank you so much for your wonderful review and your positive feedback for our Technical Support Team. We'll be sure to pass this on to them directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Mark was great help
Mark was efficient, knowledgeable and a overall nice guy, would recommend.
April 13, 2026
Unprompted review
Reply from Fibrely
Hi James,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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I’ve had a consistently great…
I’ve had a consistently great experience with Fibrely over the past 18 months, which is why I’m happy to renew my contract. Their customer service is outstanding, a 10/10. A special thank you to Lowrie, who was incredibly patient, kind, and helpful throughout the renewal process. She made everything smooth and easy to understand.
My only disappointment was not being able to retain my current public IP address when renewing the contract, as the new contract comes with a different static public IP address.
April 13, 2026
Unprompted review
Reply from Fibrely
Hi Kennedy,
Thank you so much for your wonderful review and your positive feedback for Lowrie, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great customer service.
Had an issue and when I called Fibrely after an automated question to get me to the right team, line was very quickly connected to an operator who in my case was Trisha.
Polite and very helpful the issue was sorted in minutes.
April 13, 2026
Unprompted review
Reply from Fibrely
Hi David,
Thank you so much for your wonderful review and your positive feedback for Trisha, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Was very helpful and patient
Was very helpful and patient and resolved issue Matthew his name and lovely guy he was on point from beginning to end
April 11, 2026
Unprompted review
Reply from Fibrely
Hi Heidi,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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