Had an issue and when I called Fibrely after an automated question to get me to the right team, line was very quickly connected to an operator who in my case was Trisha. Polite and very helpful the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mathew ( tech dept) was brilliant. Been having issues with connectivity and the router since installed. Seems the BT engineer didn't advise or update the Firmware? After going through various setting... See more
Company replied
I was unsure about joining Fibrely at first as I hadn’t heard of them before. When I first got the WiFi, I had an issue with the password not working, which was frustrating. However, I called their... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
UK nationwide ISP offering super speedy simple great value full fibre broadband. Our commitment is to provide exceptional value, lightning-fast spends, and top-notch customer service. All our broadband products are unlimited, and we offer download speeds from 80MB to 1000MB.
Contact info
United Kingdom
- 0330 822 42 64
- hello@fibrely.co.uk
- fibrely.co.uk
4.3
Excellent
840 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an issue with WiFi dropping out
Had an issue with WiFi dropping out. Spoke with an agent called Andre. He was fantastic. Recommended a booster, but i still had problems. I contacted him again and he arranged for an engineer to attend. Engineer arrived within 4 days (it was the weekend). He turned up in the designated window, run checks and replaced BT box, as well as checking other areas. Call was complete within an hour. I received a follow-up call from Andre the same afternoon to check all was OK.
So far, WiFi hasn't dropped out.
I don't know about any other departments, but the Technical Support Dept is fantastic.
Thanks Andre
May 18, 2026
Unprompted review
Advertisement
Matthew was very patient talking me…
Matthew was very patient talking me through the steps to get my tv connected to the WiFi.
Thank you Matthew
May 18, 2026
Unprompted review
Very excellent good customer service Mr…
Very excellent good customer service Mr Mark
May 18, 2026
Unprompted review
Fibrely could start by being available…
Fibrely could start by being available 24/7 not 8am - 8pm. When my internet access is lost after 8pm I can NEVER get hold of anyone to help me out. I also doubt my quoted speeds are genuine as I sometimes experience buffering, although I am the only one living in the house with access to my broadband. Roll on when my contract expires
May 17, 2026
Unprompted review
Very fast & good support
Matthew in the tech support was very help! WiFi is really good and quick. However router doesn't hit the furthest away room.
May 16, 2026
Unprompted review
Advertisement
Speedy connection & support
Started using Fiberly around 2 weeks back, found their pricing to be incredibly competitive, switched over, engineer turned up on time and setup went smooth.
Had a bit of an issue with the Router switching itself off from time to time, and a quick ring to Mathew sorted it out - speedy connection and support, just what you need from your provider.
May 16, 2026
Unprompted review
Mark was extremely knowledgeable
Mark was extremely knowledgeable, friendly and helpful, talking me through the setup and connection of my new router was a breeze.
My only one comment would not be about Mark, or the customer services representative I spoke to before, who was also very friendly, but it would have been nice if the router was ready out of the box - it had the documentation for a different model and appeared to have been sent out before and then returned because the contents of the box looked like they had been disturbed.
May 16, 2026
Unprompted review
Over the phone help setting up a mesh…
Over the phone help setting up a mesh network was quick and easy to follow. The tech - Mark - was patient and helpful with the whole process painless. Thank you.
May 14, 2026
Unprompted review
Reply from Fibrely
Hi Valuued Customer,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Trisha was a fantastic help and dealt…
Trisha was a fantastic help and dealt woth my enquiry in a great manner
May 14, 2026
Unprompted review
Reply from Fibrely
Hi Cameron,
Thank you so much for your wonderful review and your positive feedback for Trisha. We'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Advertisement
Mark helped me get my router back up…
Mark helped me get my router back up and running properly. Fast call back from my email and friendly service
May 14, 2026
Unprompted review
Reply from Fibrely
Hi Matthew,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Service has been great to date
Service has been great to date. Lloyd who I spoke to today for some advice was excellent. Well done team.
May 13, 2026
Unprompted review
Reply from Fibrely
Hi Colin,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
the lovely lady on the line was…
the lovely lady on the line was extremely helpful and informative. she managed to answer all of my questions quickly and accurately 100%
May 13, 2026
Unprompted review
Reply from Fibrely
Hi Julie,
Thank you so much for your wonderful review and your positive feedback! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Mark walked me through everything and…
Mark walked me through everything and was very helpful and got sorted
May 12, 2026
Unprompted review
Reply from Fibrely
Hi Sharon,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Advertisement
Trisha was absolutely excellent!
Trisha was absolutely excellent!
Thanks again Trisha.
May 11, 2026
Unprompted review
Reply from Fibrely
Hi Bill,
Thank you so much for your wonderful review and your positive feedback for Trisha. We'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great customer service
I changed my Ethernet cable and lost all WiFi. When I rang to try and get it fixed a very patient and polite man called Lloyd talked me through everything to reset the gin and get reconnected. Awesome customer service
May 11, 2026
Unprompted review
Reply from Fibrely
Hi Thomas,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
The customer service was great
The customer service was great. Mark was very patient and helpful!
May 11, 2026
Unprompted review
Reply from Fibrely
Hi Julia,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
I’m new to Fibrely however phone call…
I’m new to Fibrely however phone call with Lloyds had solved a technical issue, thank you!
May 11, 2026
Unprompted review
Reply from Fibrely
Hi Yagmur,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Advertisement
A guy named Lloyd it had a lot of…
A guy named Lloyd it had a lot of patience with me flowing the procedure step by step
May 9, 2026
Unprompted review
Reply from Fibrely
Hi Alexandru,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Matthew resolving my issue twice in a row.
Matthew helped me out a lot throughout my issue. He was extremely patient, thorough, and professional the entire time. He answered every single one of my questions clearly and stayed on the call with me for over an hour until everything was fully resolved and I was satisfied. Really appreciated the time and effort he put in, excellent support from start to finish.
May 8, 2026
Unprompted review
Reply from Fibrely
Hi Anz,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great experience
Great experience. The network was having some issues but all has been fixed quick and with the great help of Mathew we are back to normal. Thank you for high quality service
May 8, 2026
Unprompted review
Reply from Fibrely
Hi Valued Customer,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.