Fibrely Reviews 

Matthew. Honestly, I was so stressed out and he was so great and patient. He sorted out the issue and now I am connected!

Speedy repair,friendly ,knowledgable technician.

They responded to my problems and sorted them without any tiredness, Your organisation acquired good personels, good listerners and problems solvers starting from customer service to technical officers. Thanks to
Mr. Mark

Absolutely terrible service haven't even been a customer for 1 month and ive been charged 3x more than what I signed up for i was on the phone to 4 different people today and not one of them would help me £18.99 a month but my 1st bill is £51.63 while on the phone trying to sort the issue out the person i was on the phone to cut my services so I hung up and called back managed to speak to a manager and the same issue telling me I had to pay the £51.63 so my service would be unsuspened so after one month I have left them to join another providered this issue could have been solved if the people I had spoken to could understand English I dont know why it is saying UK based because over the course of the past week I have yet to speak to anyone based in the UK or have any basic understanding of the English language i fully understand the 1st bill is always more but the issue is i signed up at £18.99 but they are charging me at £24.99 even says it on the bill that question was ignored and I was told to pay the £51.63 so I then proceeded to send screenshots of the deal I signed up for and I was told to pay £51.63 or my service won't be put back on even the "supervisor" said i had to pay the £51.63 and said I had no other option but to pay and like I said i pay my bills but I will not be paying more than what I signed up for especially when they said I have 45 days worth of Internet to pay for? How when I only went live on the 14th of last month and it hasnt even been 1 month yet from i went live absolute shambles of a company I won't be paying any payment for leaving fees or this extortion of a bill I wouldn't recommend this company to anyone I have tried to resolve this issue for the past weeks and I have the emails to back this up i will be contacting ofcom about this matter!

We had a delay of 55 days to install our internet. Fibrely have consistently been defensive and refused to take any responsibility for their part in this delay. We have had to escalate our complaint multiple times to get any reasonable compensation offer.

However, the offered compensation has not been added to our account.

To make matters even worse, now that we are connected, our speeds are dreadful. This morning I was only able to get a maximum of 210Kbps.

Avoid this company at all costs.

Quick and easy fix, customer service and Royal from the technical team guided me through the process to fix the router.

Roi was very helpful and patient, and guided us through the steps to get our internet working in around twenty minutes. Roi identified when or internet had dropped out again during the call and ensured we were up and running!

The guy was brilliant, so courteous and patient, methodical and thorough. He took care to explain everything. Wasn't able to resolve the issue immediately but only because I was away from home where the equipment was but I understood the problem and felt confident it will be fully resolved once I returned and call them back. Great product, great service, just not the cheapest on the market.

Jane was amazing. Very helpful, polite quick to sort my problem and made sure i had all the info. She even made sure i claimed my £50 voucher that i wasn’t aware i had!

Mark was very understanding and patient,he sorted out my problems in no time at all.

The router that came from Fibrely didn't work out of the box and the instructions and app that they direct you to were useless. After doing the usual, off and on again stuff, I called Fibrely's support team and Matthew talked me through it. We were up and running in 20 mins. Thanks for your help Matthew.

Fibrely have been brilliant, easy to get through to on the phone. Mark was great at helping us finalise setting up our WIFI.

I had some issues with my hub when it first arrived however, Mark from tech was really helpful and got me up and running. So far, fast internet and great support.

Well after not giving assistance for our all but none existent "full fibre" Internet service we have signed up with BT, hopefully I'll be able to open a Web page with images with putting too much strain on the service and will be able to stream a 3 minute song in under 20 minutes, maybe our smart tv will be able to connect to the network, maybe the tv been 10ft from the router is the issue, I hope this company goes bust, awful customer service, complete refusal to arrange an engineer, just fob you off and hope for the best.

Always great service on the phone and really good speeds and reliability. Donald on customer services was super helpful with my billing query!

Roy was very helpful and patient.
Gave clear instructions along with helpful tips

Fibrely but more specifically Lloyd, what a legend, all training staff should be set around Lloyd’s technique, he’s polite, knowledgeable and has sorted my issue out, #payriseforLloyd

Was easy to get through when I called and was guided through the troubleshooting for connecting my router. Lore was very helpful and patient. Thank you.

Was trying to install a WiFi extender without much success.
Put through to Mathew who has the patience of a saint in talking me through the whole process.
I'm an old fart so his task was not easy. Finally got it working and working well.

I switched from BT using the USwitch service and the change over went very smoothly. The new router arrived quickly and the service switched over existing Openreach infrastructure seamlessly. In fact, if I hadn't needed to return the BT router I could have just left everything in place with the new service already working. After 5 months there has only been one short outage, which was quickly resolved, and the promised internet speeds are reported through speed test apps. Minor niggle is that the promised £80 gift card did not arrive, after the specified (long) time to wait, and I had to chase them repeatedly. Apologies followed, with them eventually sorting it out and delivering on their promises. The change from BT full fibre saved me around £20 per month and the speed is a bit faster with Fibrely. So far, so good. Would recommend.