Fibrely Reviews 

I switched from BT using the USwitch service and the change over went very smoothly. The new router arrived quickly and the service switched over existing Openreach infrastructure seamlessly. In fact, if I hadn't needed to return the BT router I could have just left everything in place with the new service already working. After 5 months there has only been one short outage, which was quickly resolved, and the promised internet speeds are reported through speed test apps. Minor niggle is that the promised £80 gift card did not arrive, after the specified (long) time to wait, and I had to chase them repeatedly. Apologies followed, with them eventually sorting it out and delivering on their promises. The change from BT full fibre saved me around £20 per month and the speed is a bit faster with Fibrely. So far, so good. Would recommend.

Jane was a great help after i had emailed in about the broadband activation.

Unfortunately it seems ive had the perfect storm of a bank holiday weekend, previous tenant line closure problems and then reprovisioning delays.

I had called every day to chase a resolution however i was getting nowhere. I resorted to emailing in which got me a call back within 2 hours from Jane.

She explained everything to me, where the delays were and what their plan of action was. She had also said she will update me with any progress tomorrow, again via call.

This was my first experience with Fibrely which wasnt great, i was ready to cancel before it even went live but Jane restored my faith. If this review is still up, they kept their promise!

Mark was very helpful and sorted me out. Thanks Mark.

Mark did an an amazing job sorting my broadband issues. Great customer service.

absolute disaster of a company, moved house and they couldn't provide the service at the new address and wanted to charge a huge cancellation fee + a percentage amount and the balance of what is left on the Contract! Go with someone else who uses the BT infrastructure for Fibre to the home

Roy provided a seamless technical support to help me get my WiFi up and running . Customer service was great and he got to the solution quickly

It was a great experience indeed.

The lady on the phone was very helpful and professional.
A credit to the company sorting any issues with my broadband and information.
Thank you very much for your help

Spoke to Matthew about the new router and connection issues and he was so helpful and sorted put the problem and his customer service was out of this world.
Many thanks to Matthew great service

gave me great direct to it and it worked straight away

Trisha was very helpful and did exactly as she said she would do. Called me back 4 times to get my issue resolved. First internet provider who have ever called back when they said they would.

I managed to reset factory settings on my TV. Forgot password for WiFi.
I spoke to a gentleman called Mathew, who was incredibly patient and very helpful

Mark was really helpful and helped me ro go though the process and update the system. He was kind and calm whilr I was struggling finding the tabs

Thankyou mathew

Super helpful call centre agent.
Lots of patience helping an old man solve the proble..
Thank you Mark

Avoid this provider. I switched to their "full fiber" expecting an upgrade, but my old part-fiber connection with EE was significantly better. I have frequent drop outs, I struggled with video calls let alone heavy work.

I paid an extra £80 for a premium router that is completely useless. When I asked to return it for a basic setup with extenders, they flat-out refused.

To make matters worse, their customer support is nonexistent—they left me waiting for five days without a single helpful response. Combine that with incredibly rigid, anti-consumer terms, and it’s easily the worst company I've dealt with. Save your money and headache and look elsewhere.

Had an issue with WiFi dropping out. Spoke with an agent called Andre. He was fantastic. Recommended a booster, but i still had problems. I contacted him again and he arranged for an engineer to attend. Engineer arrived within 4 days (it was the weekend). He turned up in the designated window, run checks and replaced BT box, as well as checking other areas. Call was complete within an hour. I received a follow-up call from Andre the same afternoon to check all was OK.
So far, WiFi hasn't dropped out.
I don't know about any other departments, but the Technical Support Dept is fantastic.
Thanks Andre

Matthew was very patient talking me through the steps to get my tv connected to the WiFi.

Thank you Matthew

Very excellent good customer service Mr Mark

Matthew in the tech support was very help! WiFi is really good and quick. However router doesn't hit the furthest away room.