The service from Fibrely was impressive. The first router I received on Wednesday was set up by an Openreach engineer on Thursday but it wasn’t connecting to the internet. Once I got in touch, Emily... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fiberly telephone customer first for no internet connection, after call for out of hours email support. Fiberly’s agent Mark was clear, methodical and patient while establishing the network connecti... See more
I was unsure about joining Fibrely at first as I hadn’t heard of them before. When I first got the WiFi, I had an issue with the password not working, which was frustrating. However, I called their... See more
Company replied
Great service from these guys. Installation went well and I'm getting above stated speeds. What I really like though is the experience when you want to contact them. It's such a relief to be able to r... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
UK nationwide ISP offering super speedy simple great value full fibre broadband. Our commitment is to provide exceptional value, lightning-fast spends, and top-notch customer service. All our broadband products are unlimited, and we offer download speeds from 80MB to 1000MB.
Contact info
United Kingdom
- 0330 822 42 64
- hello@fibrely.co.uk
- fibrely.co.uk
4.4
Excellent
928 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trisha was very helpful and did exactly…
Trisha was very helpful and did exactly as she said she would do. Called me back 4 times to get my issue resolved. First internet provider who have ever called back when they said they would.
May 21, 2026
Unprompted review
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I managed to reset factory settings on…
I managed to reset factory settings on my TV. Forgot password for WiFi.
I spoke to a gentleman called Mathew, who was incredibly patient and very helpful
May 20, 2026
Unprompted review
Mark was really helpful and helped me…
Mark was really helpful and helped me ro go though the process and update the system. He was kind and calm whilr I was struggling finding the tabs
May 19, 2026
Unprompted review
Super helpful call centre agent.
Super helpful call centre agent.
Lots of patience helping an old man solve the proble..
Thank you Mark
May 18, 2026
Unprompted review
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Worse than part-fiber. Avoid this company
Avoid this provider. I switched to their "full fiber" expecting an upgrade, but my old part-fiber connection with EE was significantly better. I have frequent drop outs, I struggled with video calls let alone heavy work.
I paid an extra £80 for a premium router that is completely useless. When I asked to return it for a basic setup with extenders, they flat-out refused.
To make matters worse, their customer support is nonexistent—they left me waiting for five days without a single helpful response. Combine that with incredibly rigid, anti-consumer terms, and it’s easily the worst company I've dealt with. Save your money and headache and look elsewhere.
May 18, 2026
Unprompted review
Had an issue with WiFi dropping out
Had an issue with WiFi dropping out. Spoke with an agent called Andre. He was fantastic. Recommended a booster, but i still had problems. I contacted him again and he arranged for an engineer to attend. Engineer arrived within 4 days (it was the weekend). He turned up in the designated window, run checks and replaced BT box, as well as checking other areas. Call was complete within an hour. I received a follow-up call from Andre the same afternoon to check all was OK.
So far, WiFi hasn't dropped out.
I don't know about any other departments, but the Technical Support Dept is fantastic.
Thanks Andre
May 18, 2026
Unprompted review
Matthew was very patient talking me…
Matthew was very patient talking me through the steps to get my tv connected to the WiFi.
Thank you Matthew
May 18, 2026
Unprompted review
Very excellent good customer service Mr…
Very excellent good customer service Mr Mark
May 18, 2026
Unprompted review
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Very fast & good support
Matthew in the tech support was very help! WiFi is really good and quick. However router doesn't hit the furthest away room.
May 16, 2026
Unprompted review
Speedy connection & support
Started using Fiberly around 2 weeks back, found their pricing to be incredibly competitive, switched over, engineer turned up on time and setup went smooth.
Had a bit of an issue with the Router switching itself off from time to time, and a quick ring to Mathew sorted it out - speedy connection and support, just what you need from your provider.
May 16, 2026
Unprompted review
Mark was extremely knowledgeable
Mark was extremely knowledgeable, friendly and helpful, talking me through the setup and connection of my new router was a breeze.
My only one comment would not be about Mark, or the customer services representative I spoke to before, who was also very friendly, but it would have been nice if the router was ready out of the box - it had the documentation for a different model and appeared to have been sent out before and then returned because the contents of the box looked like they had been disturbed.
May 16, 2026
Unprompted review
Over the phone help setting up a mesh…
Over the phone help setting up a mesh network was quick and easy to follow. The tech - Mark - was patient and helpful with the whole process painless. Thank you.
May 14, 2026
Unprompted review
Reply from Fibrely
Hi Valuued Customer,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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Trisha was a fantastic help and dealt…
Trisha was a fantastic help and dealt woth my enquiry in a great manner
May 14, 2026
Unprompted review
Reply from Fibrely
Hi Cameron,
Thank you so much for your wonderful review and your positive feedback for Trisha. We'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Mark helped me get my router back up…
Mark helped me get my router back up and running properly. Fast call back from my email and friendly service
May 14, 2026
Unprompted review
Reply from Fibrely
Hi Matthew,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Service has been great to date
Service has been great to date. Lloyd who I spoke to today for some advice was excellent. Well done team.
May 13, 2026
Unprompted review
Reply from Fibrely
Hi Colin,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
the lovely lady on the line was…
the lovely lady on the line was extremely helpful and informative. she managed to answer all of my questions quickly and accurately 100%
May 13, 2026
Unprompted review
Reply from Fibrely
Hi Julie,
Thank you so much for your wonderful review and your positive feedback! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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Mark walked me through everything and…
Mark walked me through everything and was very helpful and got sorted
May 12, 2026
Unprompted review
Reply from Fibrely
Hi Sharon,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Trisha was absolutely excellent!
Trisha was absolutely excellent!
Thanks again Trisha.
May 11, 2026
Unprompted review
Reply from Fibrely
Hi Bill,
Thank you so much for your wonderful review and your positive feedback for Trisha. We'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great customer service
I changed my Ethernet cable and lost all WiFi. When I rang to try and get it fixed a very patient and polite man called Lloyd talked me through everything to reset the gin and get reconnected. Awesome customer service
May 11, 2026
Unprompted review
Reply from Fibrely
Hi Thomas,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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