Fidelity Group Ltd. Reviews 451

Carl was extremely helpful. He resolved my issue within minutes of me speaking to him and was able to offer viable alternatives when we encountered issues.

Carl was amazing. Made me feel like an IT wizz!

THIS COMPANY IS THE WORST. THE MOST UNPROFESSIONAL PEOPLE WORK HERE AND NONE OF THEM SPEAK WITH ANY KNOWLEDGE OR UNDERSTANDING. THEY KEEP YOU ON HOLD FOR OVER AN HOUR WHILE THEY DO ABSOLUTELY NOTHING. INVOICES ARE SENT WITHOUT NO SERVICE PROVIDED!! I HAD NO INTERNET FOR OVER A YEAR AND IT WAS ESTABLISHED THAT THE MODEM THEY SENT HAD THE WRONG CONFIGURATION. WHEN ASKED FOR COMPENSATION AS I HAVE NEVER USED BROADBAND OR HAD THE USE OF THE TELEPHONE SERVICES EITHER THEY HAVE DONE NOTHING AND DO NOT CARE ABOUT CUSTOMERS. BEWARE!!

A great company to have working for you. Tristan was such a professional and polite staff member to have helping me this morning.

Dylan Cherry worked really hard to resolve my issue.

Very helpful, pleasant and knowledgeable

Sileshan did a great job and was very patient with our challenges in getting connected up. Sileshan made it so easy to setup, remote assist and job done. Top Man, recommend him 110%

Carl is an excellent helper, problem solved really quick. highly recommended.

Tristan sorted out our issues with our phone system very swiftly

Tristan was great and friendly and solved the issue without any hassle.

Zunaid Davids worked in trying circumstances with us having no telephone lines at all. He quickly worked through his procedures and laid the fault at open reaches door. This was resolved this morning and our system up and running again. Zunaid kept in touch with me through my mobile until the issue was solved.

Kristin dealt with our ticket and provided regular updates to keep us informed of the status of the job. Very helpful and friendly. Excellent service, thank you.

Asked the Question and got the answer in less than a day so perfect for me.
HAPPY.

Worse company! Internet never works and there is zero support. Don’t get stuck with them, go with a respectable brand and don’t get drawn into their pricing. Every week we’ve had problems over the 12 months we’ve been with them,

The connection processes were made very easy, as the technician explained the sometimes complicated procedure in a way I found simple to follow. He remained calm and spoke clearly even when asked to repeat something I hadn't understood, which I found reassuring. I give the service provided by Carl on behalf of Fidelity Group the highest rating. SP Clodd-Broom, Director.

Dylan was very nice and helpful on the phone regarding helping with our phone lines.

Problem sorted by Carl although I'm coming back to edit as the engineer stayed screensharing whilst I wrote the review.
I found this really uncomfortable. Maybe it's a cultural thing, but I felt as though if I wrote anything but a good review it would raise issues from the engineer. I'd already spent a deal of time and had clients sitting in earshot waiting to see me - we had to move the PC into the public waiting room to sort the problem out and I didn't want to raise the issue in front of members of the public.

Yes. very good. Worked perfectly first time!

Carl was very helpful getting us back online with a faster connection. very helpful indeed