First class service from start to finish. Felicity Shaw and Melanie Lawson were totally professional and prompt with any replies regarding any queries. I would strongly recommend this company to any... See more
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Review summary
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I used their services for buying a house. All I can say is that the service was great. Fast and timely replies, easy communication through their platform, clarity. The process went smoothly and well... See more
Company replied
I used Fidler &Pepper to remortgage my property. Everything was straightforward and easy to action. Messages were actioned promptly and I experienced no issues at all. Big thanks to Gabrielle, An... See more
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Company details
Written by the company
Fidler & Pepper Lawyers are an innovative, tech-savvy, award-winning law firm specialising in Conveyancing & Private Client law. We can help you if you're buying or selling a house or if you want to get your affairs in order and need Wills, probate, trusts, powers of attorney and much more! Fidler & Pepper offer sensible legal advice in plain English from human beings and we put the client at the centre of everything we do.
Contact info
Low Street 1, NG17 1DH, Nottinghamshire, United Kingdom
- 01623 45 11 11
- reviews@fidler.co.uk
- fidler.co.uk
4.8
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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7 months and counting to exchange on a house - no chain, just a first time buyer and a seller of an empty house
My daughter has been trying to buy her first home for 7 months. The vendor has used Fidler and Pepper. Still no sign of exchange, clearly not our solicitor's fault. Other solicitors and agents not having problems selling on this estate. No useful feedback to the vendor and our solicitor. We just tried to make a complaint, but they refuse to accept it because we are not their clients. No promise to work with their client to resolve it. Complaint addressed to the Chief Exec, but no sign he even read it, just an unhelpful reply from a full-time complaints co-ordinator - why do you need people employed to handle complaints? Her out of office reads - "Thank you for your continued patience. Currently, we are aiming to respond as soon as possible and we will continue to do everything we can to progress your case. Please refrain from duplicating emails as this will increase my response time. We would appreciate if you could show understanding and be respectful to our teams, and front line staff." This rather suggests a lot of people are complaining and many are getting very angry. Do not be hoodwinked by the many 5* reviews, look at the number of 1* reviews, and read them. We recognise many of their complaints applying to our case too. This business has a problem with its culture and operations. Can anybody offer advice how to get them to finish the job?
Edit - some good news, the Chief Exec did respond to a follow up e mail, and although that felt negative at the time, it appears he did do something, as all but one of the remaining enquiries were answered on Friday. Fingers crossed for the last one.
May 26, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for taking the time to share your feedback, Tim.
We are sorry to hear about the frustration and uncertainty experienced during your daughter’s property transaction. We fully appreciate how disappointing it can be when a purchase takes significantly longer than expected, particularly where there is no chain involved and a first-time buyer is eager to move into their new home.
As you were not our client in this matter, there were limitations on the information we could discuss directly with you. However, we recognise that this can be frustrating when you are trying to understand the reasons for delays and help progress matters.
We are pleased to hear that, following further communication, progress has since been made and that most of the outstanding enquiries have now been resolved. We hope the final remaining issue can be addressed promptly so that the transaction can move towards exchange and completion as soon as possible.
We take all feedback seriously and continually review our processes to ensure we provide the best possible service to our clients and all parties involved in a transaction.
We wish your daughter every success with her purchase and hope she is able to complete on her new home very soon.
Kind regards,
Fidler & Pepper Lawyers
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Remortgage - Amber
Thank you to Amber and team for supporting me with my recent remortgage process, this went without a hitch and I was kept updated throughout the process.
April 10, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Claire.
We’re delighted to hear that Amber and the team were able to support you throughout your recent remortgage and that the process went smoothly from start to finish. It’s great to know that you felt well informed and updated throughout.
We truly appreciate your kind feedback.
With sincere thanks,
Fidler & Pepper Lawyers
great service and prompt to reply and…
great service and prompt to reply and answer the phone
May 26, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your kind review, Sally.
We’re delighted to hear that you received great service and found the team prompt in responding to your queries and answering the phone whenever needed.
We truly appreciate your feedback.
With thanks,
Fidler & Pepper Lawyers
I recently used Fidler & Pepper
I recently used Fidler & Pepper when remortgaging and they were great. The app they provide made asking questions and getting quick responses really easy. I would definitely use the team again.
April 1, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your kind review, Peter.
We’re delighted to hear that you had a very good experience and found the team well organised and responsive throughout your remortgage. It’s great to know that Lauren Evans and Lauren Spencer handled your case smoothly and without any delays.
We truly appreciate your feedback.
With sincere thanks,
Fidler & Pepper Lawyers
Professional service
The solicitors I communicated with were very professional, and communication was timely and helpful.
May 22, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your kind review, Lucy.
We’re delighted to hear that you found the team professional throughout and that communication was timely and helpful during your experience with us.
We truly appreciate your feedback.
With best wishes,
Fidler & Pepper Lawyers
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Chloe and Marie were both brilliant…
Chloe and Marie were both brilliant throughout the whole process with great communication
May 22, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Adam.
We’re delighted to hear that Chloe and Marie were brilliant throughout the whole process and provided great communication along the way.
We truly appreciate your kind feedback.
With sincere thanks,
Fidler & Pepper
We recently completed tour remortage…
We recently completed tour remortage with the help of Fidler & Pepper. Gabriel le Antony and Melanie Lawson were dealing with our case. The whole procesa was handled professionally from start to finish.They were always available to answer questions clearly and dealt with everything promptly, helping the remortage complete smoothly and one time. We really appreciated their attention to detail and excellent communication.
May 1, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Robin.
We’re delighted to hear that Gabrielle Anthony and Melanie Lawson handled your remortgage professionally from start to finish. It’s great to know that their clear communication, prompt responses and attention to detail helped the process complete smoothly and on time.
We truly appreciate your kind feedback.
With sincere thanks,
Fidler & Pepper Lawyers
Chloe Foley and Marie Hickling dealt…
Chloe Foley and Marie Hickling dealt with our mortgage.
The communications were excellent, people were clearly very knowledgeable and would use again.
Many thanks
May 20, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review.
We’re delighted to hear that Chloe Foley and Marie Hickling provided excellent communication throughout your mortgage matter and that you found the team knowledgeable and supportive.
We truly appreciate your kind feedback and are pleased to hear you would use our services again.
With thanks,
Fidler & Pepper
Fantastic service!
As I went through radiotherapy whilst buying a house (as you do!), they were incredibly efficient, helpful, and reassuring throughout. They made the whole process far less stressful, and I’d highly recommend them.
May 22, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Oliver.
We’re delighted to hear that the team were able to provide such efficient, helpful and reassuring support throughout your house purchase, especially during such a challenging time for you personally. It’s great to know that we could help make the process feel less stressful and easier to manage.
We truly appreciate your recommendation and kind feedback.
With sincere thanks,
Fidler & Pepper Lawyers
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Gabrielle Anthony and Melanie Lawson…
Gabrielle Anthony and Melanie Lawson did a great job on my remortgage
May 1, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your kind review, Nick.
We’re delighted to hear that Gabrielle Anthony and Melanie Lawson did such a great job handling your remortgage.
We truly appreciate your feedback.
With best wishes,
Fidler & Pepper Lawyers
Completed all the legal work for the…
Completed all the legal work for the process of our remortgage. Very efficient, professional and helpful service from Chloe Foley and Marie Hickling. Thank you for all your help. Would definitely recommend.
May 20, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review.
We’re delighted to hear that Chloe Foley and Marie Hickling provided such efficient, professional and helpful service throughout your remortgage process. It’s great to know that you were pleased with the support provided from start to finish.
We truly appreciate your recommendation and kind feedback.
With sincere thanks,
Fidler & Pepper
Thank you so much for all your a hard…
Thank you so much for all your a hard work - buying plot 191 Springfields Meadows Bolsover & - selling 1, The Cedars Snettisham
You’re all very efficient in all you do always keeping us up to date & guiding us through the process.
This is why we have used Fidler & Pepper numerous times.
Kind regards to all
May 21, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Karen.
We’re delighted to hear that you were so pleased with the support provided during both your purchase and sale. It’s great to know that the team kept you updated throughout and guided you smoothly through the process.
Your continued trust in Fidler & Pepper and returning to use our services on numerous occasions means a great deal to us.
With sincere thanks,
Fidler & Pepper Lawyers
Melissa and Leah made the remortgaging…
Melissa and Leah made the remortgaging experience very easy and kept us up to date constantly
April 30, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your kind review, Charlie.
We’re delighted to hear that Melissa and Leah made your remortgaging experience easy and kept you regularly updated throughout the process.
We truly appreciate your feedback.
With best wishes,
Fidler & Pepper Lawyers
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Recommend!!
This was the easiest remortage I’ve ever had! My case workers were Leah and Marissa, they were really quick to respond and use an app system which makes it so easy to follow so you know whats going on, such an easy process, I’d absolutely recommend them!
May 19, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Rosie.
We’re delighted to hear that this was the easiest remortgage you’ve experienced and that Leah and Marissa provided such responsive and supportive service throughout. It’s great to know that the app system helped make the process easy to follow and kept everything clear and straightforward for you.
We truly appreciate your recommendation and kind feedback.
With sincere thanks,
Fidler & Pepper Lawyers
Very helpful and efficient
May 1, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your kind review, Shireen.
We’re delighted to hear that you found the service very helpful and efficient throughout your experience with us.
We truly appreciate your feedback.
With thanks,
Fidler & Pepper Lawyers
As a Landlord i have dealt with…
As a Landlord i have dealt with numerous conveyancing firms at the past .Fidler&Pepper are different ,Marissa has handled the case highly competent from start to completion .
Thank you Marissa for excellent job.
Selim Melek
May 1, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Selim.
We’re delighted to hear that, with your experience of working with many conveyancing firms in the past, you found Fidler & Pepper to stand out. Marissa will be especially pleased to know that her competent handling of your matter from start to completion made such a positive impression.
We truly appreciate your kind feedback and support.
With sincere thanks,
Fidler & Pepper
Poor service
We were recommended Fidler and Pepper by our mortgage advisor but unfortunately had a number of issues. Firstly they do everything through an app - you have to pay extra to use human beings - and the app was not simple or easy to navigate. Correspondence was extremely slow with Lyndsey - at one point we waited almost a month for response to an email including multiple follow up emails chasing. We were never able to get through on the phone to speak to anyone. Emails between our solicitor and estate agent which we were copied into were highly unprofessional and looked like bickering. When we eventually received our contract it contained multiple typos including the postcode of our new house. When we transferred our deposit we were told we were 25k(!!) short which sent us into mass panic (and then no response all evening) and it was only the following morning - the day of completion - that the error was admitted by them. All in all I would not recommend this company, they added significant stress and delay to our first house purchase.
May 1, 2026
Unprompted review
Reply from Fidler & Pepper
We are sorry to read your review Rebecca.
if you can provide your case details directly to us, we can investigate this further.
Please email reviews@fidler.co.uk
Your comments will be looked at by our senior management team and Directors.
Thank you,
Fidler & Pepper Lawyers.
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Felicity and Melanie were very helpful
Felicity and Melanie were very helpful. All went very smoothly and communication was excellent. Would definitely recommend.
May 1, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Sarah.
We’re delighted to hear that Felicity and Melanie were so helpful throughout your matter and that everything progressed smoothly with excellent communication along the way.
We truly appreciate your recommendation and kind feedback.
With best wishes,
Fidler & Pepper Lawyers
Amazing experience, thanks!
Recently remortgaged with Fidler and Pepper, after particularly unpleasant experience with a previous solicitors we were wary, however we had a fantastic experience, Melissa Law and Lauren McLean were amazing, keeping us updated every step of the way, answered all of our questions quickly and comprehensively.
Amazing service. Thank you!
May 21, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Naomi.
We’re delighted to hear that, despite your previous experience elsewhere, your remortgage with Fidler & Pepper was such a positive one. It’s great to know that Melissa Law and Lauren McLean kept you updated throughout, answered your questions promptly and thoroughly, and helped make the whole process reassuring and straightforward.
We truly appreciate your kind feedback and are so pleased we could provide the level of service you deserved.
With sincere thanks,
Fidler & Pepper
Excellent communication and experience…
Excellent communication and experience end to end. Special thanks to Felicity Shaw and Melanie Lawson for all their help and work on my case.
April 30, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Felix.
We’re delighted to hear that you had an excellent experience from start to finish and that communication throughout your matter was so positive. Felicity Shaw and Melanie Lawson will be especially pleased to know their help and support made such a difference to your experience.
We truly appreciate your kind feedback.
With sincere thanks,
Fidler & Pepper Lawyers
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