Fidler & Pepper Reviews 

7,042
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,284 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, ensuring pleasant and smooth interactions. Many highlight the exceptional service and quick response times, appreciating how well they were kept informed. The user experience is frequently described as seamless and straightforward, noting the ease and speed of transactions. However, some customers also noted significant issues with communication, describing it as slow, poor, and often requiring them to chase for updates. A few other people also felt that the staff could be rude, unhelpful, or unprofessional, leading to a stressful and disappointing overall experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as responsive, efficient, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting impeccable communication... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fidler & Pepper helped lay everything out crystal clear from day dot.. Everything made simple and nothing was too much to ask from our handler, Mawgan Buckland. I was made to feel at ease all the way... See more

Company replied

Rated 5 out of 5 stars

What can i say - these guys have been amazing over what has been a long & very stressful 2 years!! Penny is awesome - helpful supportive knowledgable & very calming. They are responsive & efficient.... See more

Company replied

Rated 5 out of 5 stars

We are very happy with the service provided by Fidler & Pepper. Our remortgage went smoothly thanks to Melissa Fletcher and her assistant Marie Hickling. They were professional, helpful, and kept us i... See more

Company replied

Rated 5 out of 5 stars

Had such a brilliant experience with Fidler and Pepper. Was supported by Penny Gribbins and Annie Castledine who saw the process of our remortgage and paying off our Help to Buy Equity loan through. E... See more

Company replied


Company details

  1. Legal Services & Government

Written by the company

Fidler & Pepper Lawyers are an innovative, tech-savvy, award-winning law firm specialising in Conveyancing & Private Client law. We can help you if you're buying or selling a house or if you want to get your affairs in order and need Wills, probate, trusts, powers of attorney and much more! Fidler & Pepper offer sensible legal advice in plain English from human beings and we put the client at the centre of everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,042)

1,204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

Easy , quick amd helpful

July 2, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Liam.

We’re delighted to hear that you found the service easy, quick and helpful throughout your experience with us.

We truly appreciate your feedback and thank you for taking the time to share your experience.

Kind regards,
Fidler & Pepper Lawyers

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Rated 5 out of 5 stars

Recently extended my mortgage with the…

Recently extended my mortgage with the involvement of Fidler &Pepper solicitors. Fantastic and stress free service from start to finish from a dedicated team. Even had an email on a Saturday evening. A quick shout out to Emma Scollick & Georgie Guest for their services and would fully recommend using them.

June 9, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Cliff.

We’re delighted to hear that your mortgage extension was such a positive and stress-free experience from start to finish. It’s great to know that the team provided dedicated support throughout and kept everything moving smoothly.

Emma Scollick and Georgie Guest will be especially pleased to receive your kind comments and recognition. We’re delighted that their service made such a positive impression.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Brilliant service

Brilliant service, easy to work with, very good communication and they get the job done 👍🏼

July 6, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Brandon.

We’re delighted to hear that you found the service brilliant and that the team were easy to work with throughout your experience. It’s great to know that the communication was excellent and that we were able to help get everything completed smoothly.

We truly appreciate your kind feedback and thank you for taking the time to share your experience.

Best regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

our experience was very positive

our experience was very positive, communication and instruction were really clear and timely. it made the whole process less stressful.

July 6, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Ginny.

We’re delighted to hear that you had such a positive experience with us. It’s great to know that the communication and instructions were clear and timely, and that this helped make the process feel less stressful.

We truly appreciate your feedback and thank you for taking the time to share your experience.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Fidler & pepper

Fidler & pepper
Thank you all great service strongly recommended for anyone who needs remortgage trying to contact them

July 6, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Salifou.

We’re delighted to hear that you received great service from Fidler & Pepper and that you would strongly recommend us for remortgage services. We’re especially pleased that you found the team supportive throughout your experience.

Your feedback is greatly appreciated, and we truly value you taking the time to share your comments.

Kind regards,
Fidler & Pepper

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Rated 5 out of 5 stars

My conveyor was very helpful and…

My conveyor was very helpful and informative at every stage of my mother's house sale, nothing was too much trouble.

July 3, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Claire.

We’re delighted to hear that your conveyancer was very helpful and informative at every stage of your mother’s house sale. It’s great to know that nothing was too much trouble and that you felt well supported throughout the process.

Your feedback is greatly appreciated and will mean a lot to the team.

Best regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

I never had to do anything

I never had to do anything. Everything was taken care of without any worry to me whatsoever which made the process so much better. I could not have asked for anything more .

July 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Nigel.

We’re delighted to hear that everything was taken care of for you and that the process felt completely worry free. It’s especially rewarding to know that we were able to make everything as straightforward and stress free as possible.

Your kind feedback is greatly appreciated, and we’re so pleased that your experience exceeded your expectations.

Bestest Regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Very easy remortgaging process

Very easy remortgaging process, with questions answered within the day. Marissa Huffen and Leah Bull were my case handlers and kept me updated throughout. Recommended!

July 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, William.

We’re delighted to hear that your remortgage process was so straightforward and that your questions were answered promptly throughout. It’s great to know that Marissa Huffen and Leah Bull kept you well updated at every stage and helped make the experience a positive one.

Your recommendation means a great deal to us, and your kind comments will be greatly appreciated by both Marissa and Leah.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

I had a very good experience

I had a very good experience using Fidler & Pepper for my remortgage. The portal worked well for keeping me updated and for providing the documents. I was very happy with the service I received.

July 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Linda.

We’re delighted to hear that you had such a positive experience with your remortgage. It’s great to know that you found the portal easy to use for keeping up to date and sharing documents, and that you were very happy with the service you received throughout.

We truly appreciate your feedback and thank you for taking the time to share your experience.

Kind regards,
Fidler & Pepper Lawyers

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Rated 5 out of 5 stars

Fidler & Pepper completed - mortgage

Fidler & Pepper completed my mortgage efficiently whilst Justina Allen and Lauren McLean kept me updated throughout the process.

July 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Mickel.

We’re delighted to hear that your remortgage was completed efficiently and that Justina Allen and Lauren McLean kept you well updated throughout the process.

Your kind feedback will mean a great deal to both Justina and Lauren, and we truly appreciate you taking the time to share your experience.

Kind regards,
Fidler & Pepper

Rated 3 out of 5 stars

Automated and impersonal but competent

Fiddler and Pepper were competent in completing my remortgage but everything felt very automated and impersonal.

July 3, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for taking the time to share your feedback, Sue.

We’re pleased to hear that your remortgage was completed successfully.

We’re sorry to hear that your experience felt too automated and impersonal. We really appreciate you sharing this with us, as we want every client to feel supported and well looked after throughout the process.

Your feedback has been noted.

Thank you again for your honest comments.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Excellent work by Melissa Fletcher

July 2, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Yemi.

We’re delighted to hear that Melissa Fletcher provided you with such excellent service.

Your kind feedback will mean a great deal to Melissa, and we truly appreciate you taking the time to share your experience.

Kind regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Felicity Shaw and Melanie Lawson from…

Felicity Shaw and Melanie Lawson from Fidler & Pepper made my experience hassle free. Thank you very much for a very professional service.

July 2, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Helen.

We’re delighted to hear that Felicity Shaw and Melanie Lawson made your experience hassle free and provided such a professional service throughout.

Your kind comments will mean a great deal to both Felicity and Melanie, and we truly appreciate you taking the time to share your feedback.

Best regards,
Fidler & Pepper Lawyers

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Rated 5 out of 5 stars

Professional service

Professional service - courteous, efficient and organised. Felt the case was managed very well by Chloe Foley and Marie Hickling.

July 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Suz.

We’re delighted to hear that you found our service professional, courteous, efficient and well organised. It’s especially pleasing to know that Chloe Foley and Marie Hickling managed your matter so well and provided you with a positive experience throughout.

Your kind comments will mean a great deal to Chloe, Marie and the wider team. Thank you for taking the time to share your feedback.

Kindest regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Great service and communication

Great service and communication, all went very smoothly aided by the use of the app, will certainly use again. Very prompt responses and competitively priced. Overall a very positive experience

July 2, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Karen.

We’re delighted to hear that you received great service and communication throughout your matter, and that everything progressed so smoothly. It’s great to know that the app helped keep you informed and that our prompt responses and competitive pricing contributed to such a positive experience.

We’re especially pleased to hear that you would choose to use our services again. Thank you for taking the time to share your feedback.

Best regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Excellent

Excellent, smooth, service. Easy to use App with regular updates and progress reports.
Would use again

July 2, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review.

We’re delighted to hear that you found the service smooth and straightforward, and that the app’s regular updates and progress reports helped keep everything clear throughout the process.

It’s great to know that you would choose to use our services again. We truly appreciate your feedback.

Best regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish would 100% recommend

July 2, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review.

We’re delighted to hear that you received brilliant service from start to finish.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback.

Kind regards,
Fidler & Pepper Lawyers

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Rated 5 out of 5 stars

Great service

Fidler & Pepper provided a fantastic conveyancing service from start to finish. Communication was consistently clear and timely, with updates delivered smoothly through both the app and email. The real‑time notifications and prompt responses made the whole process easy to follow and removed much of the usual stress. The team were friendly, approachable, and always willing to explain each step in a way that felt genuinely supportive. Their efficiency, expertise, and personal touch made a noticeable difference throughout the move. I’m very pleased with the service and would confidently recommend Fidler & Pepper to anyone looking for reliable, professional conveyancing with great communication.

June 26, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Ed.

We’re delighted to hear that you had such a positive experience with our conveyancing service from start to finish. It’s great to know that the combination of clear communication, timely updates through the app and email, and real-time notifications helped make the process easy to follow and far less stressful.

We’re especially pleased that you found the team friendly, approachable and supportive throughout. Providing clear guidance, prompt responses and a personal service is something we pride ourselves on, so it’s wonderful to know this made such a positive difference to your move.

Thank you for your recommendation and for taking the time to share such thoughtful feedback. We truly appreciate your kind words.

Kind Regards,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Amazing to work with never needed to…

Amazing to work with never needed to question anything, remortgage was smooth and easy thanks both Justina Allen and Lauren McLean who were always prompt with any updates and easily contactable. Would have no problem advising to use their services 👏👏

July 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Gavin.

We’re delighted to hear that your remortgage was smooth and straightforward, and that Justina Allen and Lauren McLean made the process so easy for you. It’s great to know they kept you well updated throughout, were always easy to contact and gave you complete confidence at every stage.

Your recommendation means a great deal to us, and your kind comments will be greatly appreciated by both Justina and Lauren.

Best wishes,
Fidler & Pepper

Rated 5 out of 5 stars

My second re-mortgage and I…

My second re-mortgage and I specifically asked my lender to deal with F & P becuase they did such a good job last time. Mawgan Buckland was excellent again. Thank you.

July 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Victoria.

We’re delighted to hear that you chose Fidler & Pepper again for your second remortgage and that Mawgan Buckland provided the same excellent service that brought you back to us. There’s no greater compliment than a returning client who trusts us with their legal matters once again.

Your kind comments will mean a great deal to Mawgan, and we truly appreciate your continued confidence in our team.

Best wishes,
Fidler & Pepper Lawyers

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