Fidler & Pepper helped lay everything out crystal clear from day dot.. Everything made simple and nothing was too much to ask from our handler, Mawgan Buckland. I was made to feel at ease all the way... See more
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Review summary
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What can i say - these guys have been amazing over what has been a long & very stressful 2 years!! Penny is awesome - helpful supportive knowledgable & very calming. They are responsive & efficient.... See more
Company replied
We are very happy with the service provided by Fidler & Pepper. Our remortgage went smoothly thanks to Melissa Fletcher and her assistant Marie Hickling. They were professional, helpful, and kept us i... See more
Company replied
Had such a brilliant experience with Fidler and Pepper. Was supported by Penny Gribbins and Annie Castledine who saw the process of our remortgage and paying off our Help to Buy Equity loan through. E... See more
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Company details
Written by the company
Fidler & Pepper Lawyers are an innovative, tech-savvy, award-winning law firm specialising in Conveyancing & Private Client law. We can help you if you're buying or selling a house or if you want to get your affairs in order and need Wills, probate, trusts, powers of attorney and much more! Fidler & Pepper offer sensible legal advice in plain English from human beings and we put the client at the centre of everything we do.
Contact info
Low Street 1, NG17 1DH, Nottinghamshire, United Kingdom
- 01623 45 11 11
- reviews@fidler.co.uk
- fidler.co.uk
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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It's a shame that you cannot leave 0…
It's a shame that you cannot leave 0 stars as that is the level of service you get.
Terrible at communicating, slow and do not listen to simple instructions.
Also do not follow their own complaint procedure!
Use any other solicitor.
July 2, 2026
Unprompted review
Reply from Fidler & Pepper
We are sorry to read your review Richard Glasby.
if you can provide your case details directly to us, we can investigate this further.
Please email reviews@fidler.co.uk Your comments will be looked at by our senior management team and Directors.
Thank you,
Fidler & Pepper Lawyers.
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Very good communication throughout the…
Very good communication throughout the process and the app helped to streamline the process.
May 1, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your kind review, Nicola.
We’re delighted to hear that you found the communication clear throughout the process and that the app helped to make everything more streamlined and straightforward.
Your feedback is greatly appreciated, and we’re pleased that we could make your experience a positive one.
Best wishes,
Fidler & Pepper Lawyers
Penny was excellent - definitely recommend
Penny was efficient, provided clear requests and responsive. This enabled us to completely quickly which was our objective.
July 1, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Amy.
We’re delighted to hear that Penny provided such efficient and responsive service throughout your matter. It’s great to know that her clear communication and straightforward guidance helped you achieve a quick completion, just as you had hoped.
Your kind feedback will mean a great deal to Penny, and we truly appreciate you taking the time to share your experience.
Best wishes,
Fidler & Pepper Lawyers
Really unhappy with the service I have received
Really unhappy with the service I have received from this company and in particular one member of staff who I found to be extremely rude, unbothered and unhelpful.
Communication was consistently poor throughout the entire process. I was chased twice on things they were waiting on me for but I had no idea as no one informed me that I had to be constantly checking the app for communications from them. Also I was charged £20 to use their app and it wasn’t even fit for purpose. Whenever I sent a message through app I received an "out of office" response which is just strange as the person I was contacting would then come back to my message.
I received a bill for a ridiculous amount of funds and when I asked for the bill to be broken down for me I received a poor response of you ‘owe X amount’ and that was it. So unprofessional and very much just unanswered my questions.
Throughout this whole process I was genuinely thinking what am I paying you for as the communication, service and lack of effort and rudeness was just totally rubbish and I’m so not impressed. I don’t understand all of the good reviews and why mine experience couldn’t be further from others.
I don’t want to particular call out one person by name but she was so incredibly rude on the phone, over email communications and if they were working for me I would not be impressed. This is such a stressful time in peoples lives and we pay solicitors a lot of money to help us as we simply cannot do it ourselves and it was made nothing but more stress.
I was advised to not cancel my direct debit with my previous lender so of course the higher payment was then taken. I contacted my previous lender and they said you should have been advised to cancel the direct debit due to processes and to ensure you aren’t out of pocket whilst waiting for a refund.
I will not be using this company again in the hope that next time the stress will be less so as I will have people that actually want to help me and aren’t rude towards me.
June 1, 2026
Unprompted review
Reply from Fidler & Pepper
We are sorry to read your review Simone.
if you can provide your case details directly to us, we can investigate this further.
Please email reviews@fidler.co.uk Your comments will be looked at by our senior management team and Directors.
Thank you,
Fidler & Pepper Lawyers.
Reply from Fidler & Pepper
Thank you for your kind review, Sam.
We’re delighted to hear that you found the app so useful and that Mawgan was able to provide such helpful support throughout your experience.
Your feedback is greatly appreciated and will mean a great deal to Mawgan and the team.
Best wishes,
Fidler & Pepper Lawyers
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Excellent service for my remortgage
I would like to express my sincere thanks to Mawgan at Fidler & Pepper for all the help provided. The entire process went very smoothly, and the communication was excellent throughout our collaboration. I truly appreciated the professionalism and responsiveness shown during the case. I highly recommend their services!
July 1, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Costel.
We’re delighted to hear that your remortgage progressed so smoothly and that you received excellent service throughout. It’s especially pleasing to know that Mawgan’s professionalism, responsiveness and clear communication made the process such a positive experience for you.
Your recommendation means a great deal to us, and your kind comments will be greatly appreciated by Mawgan and the wider team.
Best wishes,
Fidler & Pepper Lawyers
Amber Price and her team were very…
Amber Price and her team were very helpful throughout the process. Making everything simple and easy.
June 30, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your kind review, Mr Kangak Kefas.
We’re delighted to hear that Amber Price and her team were so helpful throughout your matter and that they made the whole process simple and easy for you.
Your kind feedback will mean a great deal to Amber and the team, and we truly appreciate you taking the time to share your experience.
Best wishes,
Fidler & Pepper Lawyers
I was extremely disappointed with…
I was extremely disappointed with this company from start to finish.
Communication was consistently poor throughout the entire process. The app was clunky and difficult to use, and whenever I sent a message through it, I received an "out of office" response even during normal working hours. My messages often went unanswered.
I was also asked to resend my ID documents despite having submitted them six weeks earlier. Whenever I requested a callback, it rarely happened.
As a first-time buyer, I felt completely in the dark from beginning to end. Very little information was provided, and the overall service felt disorganised and unprofessional. Whenever I asked questions, I was made to feel like I was being a nuisance or asking something unreasonable, which left me feeling unsupported at a time when I needed guidance.
The poor communication didn't just affect me, my estate agent was extremely frustrated with the company, and this in turn caused unnecessary frustration for the vendor. The entire experience left me feeling out of control and alone during what should have been an exciting milestone.
Buying your first home is stressful enough without having to chase for updates and basic communication. I would never use this company again, and I certainly wouldn't recommend them to anyone else based on my experience.
June 30, 2026
Unprompted review
Reply from Fidler & Pepper
We are sorry to read your review.
if you can provide your case details directly to us, we can investigate this further.
Please email reviews@fidler.co.uk Your comments will be looked at by our senior management team and Directors.
Thank you,
Fidler & Pepper Lawyers.
Fidler and Pepper handled both the sale…
Fidler and Pepper handled both the sale of my own house and the property we purchased. Ross and Amber were excellent throughout the whole process and super quick to respond to any queries that we had. The DOT team were also great, and got everything in place for our completion date. I can highly recommend this company.
June 25, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Steven.
We’re delighted to hear that Ross and Amber provided such excellent support throughout both the sale of your home and your purchase. It’s great to know that they responded quickly to your queries and helped make the whole process a positive experience.
Your recommendation means a great deal to us, and your kind comments will be greatly appreciated by both Ross and Amber.
Best wishes,
Fidler & Pepper Lawyers
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Fantastic solicitor
Fantastic solicitor. They made the whole mortgage process incredibly easy and stress‑free. Clear communication, quick responses, and completely dependable from start to finish. I felt supported at every step and everything was handled professionally and efficiently. Highly recommended.
June 26, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, David.
We’re delighted to hear that your mortgage process was made so easy and stress free. It’s great to know that you found our communication clear, our responses prompt, and that you felt supported throughout every stage of the process.
Providing a professional, efficient and dependable service is exactly what we strive for, so your kind feedback and recommendation are greatly appreciated.
Best regards,
Fidler & Pepper Lawyers
Sale/Purchase Process
Both Ross and Amber worked on my house sale and purchase and first first contact it was unstressful,easy to communicate via email and app and I felt kept up to date at all steps in the process. I couldn’t recommend this team enough!
June 26, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Sarah.
We’re delighted to hear that Ross and Amber made your sale and purchase process feel straightforward and stress free from the very beginning. It’s great to know that you found communication through the app and email easy, and that you felt well informed at every stage.
Your recommendation means a great deal to us, and your kind comments will be greatly appreciated by both Ross and Amber.
Best regards,
Fidler & Pepper Lawyers
Would recommend and would use again
Ross and Amber were great from start to finish, always on hand if we had any queries, they always responded promptly, they were very efficient with moving things a long swiftly. Would recommend and would definitely use them again.
June 30, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Courtney.
We’re delighted to hear that Ross and Amber provided such excellent support from start to finish. It’s great to know they were always on hand to answer your queries, responded promptly and helped keep everything progressing smoothly and efficiently throughout.
Your recommendation means a great deal to us, and we’re especially pleased to hear that you would choose to use our services again in the future.
Best regards,
Excellent service and communication…
Excellent service and communication throughout. Would definitely recommend…..
June 29, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Paul.
We’re delighted to hear that you received excellent service and clear communication throughout your matter.
Your recommendation is greatly appreciated, and we’re grateful that you took the time to share your experience.
With sincere thanks,
Fidler & Pepper Lawyers
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Positive experience friendly staff…
Positive experience friendly staff Belinda Clarke and Annie Castledine did a fast new mortgage for us with no hassle.
June 19, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your kind review, Neil.
We’re delighted to hear that you had such a positive experience and that Belinda Clarke and Annie Castledine completed your new mortgage quickly and without any hassle. It’s great to know that you found the team friendly and the process straightforward.
Your kind feedback will mean a great deal to Belinda, Annie and the wider team.
With sincere thanks,
Fidler & Pepper Lawyers
Exceptional service
If I could give more than 5 stars for Sam and Pheobe at Fidler and Pepper I definitely would. The time and patience they showed me as a first time buyer was exceptional. Nothing I asked was ever a bother and was answered promptly.
As all correspondence was handled via the message portal I was worried I would be neglected most definitely not the case.
Absolutely delighted that today is my completion day and now thanks to all the help from Sam and Pheobe I now have my house.
Would highly recommend Fidler and Pepper if your buying a home.
June 29, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Kim.
Congratulations on completing the purchase of your first home!
We’re delighted to hear that Sam and Phoebe provided such exceptional support throughout your journey. Buying your first home can feel overwhelming, so it’s especially rewarding to know that their patience, prompt responses and willingness to answer every question helped make the experience so positive.
We’re also pleased to hear that the messaging portal kept you informed and supported throughout the process, giving you confidence every step of the way.
Your recommendation means a great deal to us, and your kind comments will be greatly appreciated by Sam, Phoebe and the wider team.
Kind regards,
Fidler & Pepper Lawyers
Fantastic service.Always update very…
Fantastic service.Always update very quick.Highly recommended.
June 29, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Prumpreet.
We’re delighted to hear that you received fantastic service and that you found our updates to be prompt throughout the process.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Fidler & Pepper Lawyers
A Professional Conveyancing Service you can trust
Although most of the process of Conveyancing is done online these days, when I did need to converse with a person, it was simple and I gained the information I needed easily. I felt that Amber and the Team were on hand and dealt with my house purchase efficiently and courteously. I would have no hesitation in using them again if the need was to arise.
June 25, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Ian.
We’re delighted to hear that you had such a positive experience with your house purchase. It’s great to know that, although much of the conveyancing process was completed online, you found it easy to speak with the team whenever you needed assistance and that the information provided was clear and helpful.
Amber and the team will be especially pleased to hear that their efficient, courteous service gave you confidence throughout the process.
Thank you for your kind recommendation. We truly appreciate your feedback and would be delighted to assist you again in the future should the need arise.
Kind regards,
Fidler & Pepper Lawyers
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Quick responses
Quick responses, clear instructions and updates, excellent service.
June 26, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your kind review, Ali.
We’re delighted to hear that you received quick responses, clear guidance and regular updates throughout your matter. It’s great to know that this helped provide you with an excellent experience.
We truly appreciate your feedback and thank you for taking the time to share it.
Kind regards,
Fidler & Pepper Lawyers
Aimee Smith at Fidler and Pepper 10/10
Thank you to Aimee for dealing with a Probate matter for me and my family. We never had to chase her, everything was always kept on top off and her communication was kind and straight forward in a hard time. I highly recommend Aimee for any Probate matters.
June 25, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Emma.
We’re delighted to hear that Aimee provided such excellent support to you and your family during your probate matter. We understand that this can be a particularly difficult time, so it’s especially meaningful to know that her clear communication, proactive approach and compassionate manner helped make the process easier for you.
Your kind comments and recommendation will mean a great deal to Aimee, and we truly appreciate you taking the time to share your experience.
Kind regards,
Fidler & Pepper Lawyers
Absolutely seamless remortgage experience — Lauren Evans is incredible!
I recently used this service provider to handle my remortgage, and I cannot recommend them highly enough. The entire process was smooth from start to finish, but the real standout was my main point of contact, Lauren Evans.
Going into a remortgage can feel incredibly daunting with all the changing rates and paperwork, but Lauren completely took the stress out of it. From all communications, she was professional, highly knowledgeable, and took the time to explain without any confusing jargon.
What impressed me most was her communication. Lauren kept me updated at every single stage of the process, I never had to ask or question. Whenever I sent an email, she got back to me almost instantly. It felt like my case was a genuine priority for her.
Thanks to Lauren's efficiency and dedication, everything went through without a single hitch, saving us both time and money. If you are looking for a reliable, transparent, and genuinely supportive remortgage service, look no further. Ask for Lauren Evans — she is absolute gold!
November 25, 2025
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Elizabeth.
We’re delighted to hear that your remortgage experience was so smooth from start to finish. It’s especially rewarding to know that Lauren Evans provided such professional, knowledgeable and supportive service throughout, helping to make what can often feel like a daunting process straightforward and stress free.
Your comments about Lauren’s communication, responsiveness and dedication will mean a great deal to her. Keeping our clients informed at every stage and making them feel supported is exactly the level of service we strive to provide, so it’s fantastic to hear that your expectations were exceeded.
Thank you for your recommendation and for taking the time to share such thoughtful feedback. We truly appreciate your kind words.
Kind regards,
Fidler & Pepper
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