Fidler and pepper have been so much help through our process of buying our first home, Sophie and Sharon have gone above and beyond to make our process go smoothly, we get messages straight away, and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fidler & Pepper helped lay everything out crystal clear from day dot.. Everything made simple and nothing was too much to ask from our handler, Mawgan Buckland. I was made to feel at ease all the way... See more
Company replied
What can i say - these guys have been amazing over what has been a long & very stressful 2 years!! Penny is awesome - helpful supportive knowledgable & very calming. They are responsive & efficient.... See more
Company replied
Had such a brilliant experience with Fidler and Pepper. Was supported by Penny Gribbins and Annie Castledine who saw the process of our remortgage and paying off our Help to Buy Equity loan through. E... See more
Company replied
Company details
Written by the company
Fidler & Pepper Lawyers are an innovative, tech-savvy, award-winning law firm specialising in Conveyancing & Private Client law. We can help you if you're buying or selling a house or if you want to get your affairs in order and need Wills, probate, trusts, powers of attorney and much more! Fidler & Pepper offer sensible legal advice in plain English from human beings and we put the client at the centre of everything we do.
Contact info
Low Street 1, NG17 1DH, Nottinghamshire, United Kingdom
- 01623 45 11 11
- reviews@fidler.co.uk
- fidler.co.uk
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic
Fantastic, had a previous issue with the last solicitors we used which took months to resolve. As soon this was eventually resolved, chloe turned round our mortgage in a week. Very impressed
June 16, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Mr Legg.
We’re delighted to hear that Chloe Foley was able to progress your mortgage so quickly after the delays you experienced elsewhere. It’s great to know that, once the previous issue was resolved, everything moved forward efficiently and was completed within such a short timeframe.
Your kind comments will mean a great deal to Chloe, and we truly appreciate you taking the time to share your experience.
With sincere thanks,
Fidler & Pepper
Advertisement
Excellent service from Chloe Foley
Excellent service from Chloe Foley.
Very efficient, great communication.
June 16, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your kind review, Indi.
We’re delighted to hear that Chloe Foley provided excellent service and that you were pleased with her efficiency and communication throughout your matter.
Your feedback is greatly appreciated and will mean a great deal to Chloe and the team.
With sincere thanks,
Fidler & Pepper Team
Would NOT Recommend
I am extremely disappointed with the service I received. My case was allocated two solicitors, yet the overall handling was very slow and disorganised from start to finish. Communication was a major issue — responses to emails from both solicitors were often rude, unhelpful, and came across with an unprofessional attitude.
The transaction was also managed very poorly in terms of timing and communication. We were initially told completion would take place on the 22nd of the month, so we arranged removal men and paid a deposit. Just two days before, we were informed this would not be going ahead, causing us to lose that deposit.
A new completion date was then set for the 5th of the following month. All parties were aware that we would be on holiday in Turkey and had planned everything around this, including paying further deposits and arranging our move for when we returned. While we were abroad — with our entire house packed and beds already in storage — we received an email saying the top of the chain was not ready and completion might not go ahead. I had to call from Turkey, costing £40 for a six-minute call, only to be told nothing was certain.
Two days later, we were told it was proceeding after all. I requested the final completion statement and had to wait another two days to receive it. When it did arrive, it showed a figure around £5,500 higher than expected. I then had to contact my mortgage company and the solicitors to resolve the issue before funds could be transferred, incurring a further £100 in phone charges. Despite this, the firm refused to reimburse any of the additional costs caused by their errors and delays.
Although completion day itself went smoothly, this was overshadowed by the experience leading up to it. To make matters worse, a week after completion I was contacted again and told they had made another mistake and I now owed an additional £360 due to an error in the figures they originally provided.
Overall, this process took nearly 7 months and was incredibly stressful, with little regard for the impact it had — particularly as I was pregnant throughout. The lack of organisation, poor communication, repeated errors, and unwillingness to take responsibility for mistakes made this a very frustrating experience.
I would not recommend this firm.
June 5, 2026
Unprompted review
Reply from Fidler & Pepper
We are sorry to read your review Natalie.
if you can provide your case details directly to us, we can investigate this further.
Please email reviews@fidler.co.uk Your comments will be looked at by our senior management team and Directors.
Thank you,
Fidler & Pepper Lawyers.
Excellent service from Amber and Ross…
Excellent service from Amber and Ross the whole process was well organised and both fully explained anything when needed.
The app was really good and helped speed everything up
Would highly recommend Fidler and Pepper
June 12, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Helen.
We’re delighted to hear that Amber and Ross provided such excellent service throughout your matter and that the process was well organised from start to finish. It’s great to know that they took the time to explain everything clearly whenever needed and that you found the app helpful in keeping things moving efficiently.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
With sincere thanks,
Fidler & Pepper Lawyers
Gabrielle Anthony and Melanie Lawson…
Gabrielle Anthony and Melanie Lawson They handled my case. They were very professional, kept me updated throughout, and responded very quickly whenever I had any questions. This is the second time I’ve used this company’s services and I’m very satisfied.
June 3, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Piotr.
We’re delighted to hear that Gabrielle Anthony and Melanie Lawson provided such professional service and kept you well informed throughout your matter. It’s great to know that your questions were answered promptly and that you felt supported every step of the way.
We’re especially grateful for your continued trust in us and are pleased that this is the second time you have chosen to use our services.
Thank you for taking the time to share your experience. We truly appreciate your feedback.
With sincere thanks,
Fidler & Pepper Lawyers
Advertisement
My case was handled by Marissa Huffen…
My case was handled by Marissa Huffen and she made changing my mortgage over super easy and kept me updated along the way. Very quick at responding to enquiries, can't ask for more really 👍
April 1, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Daz.
We’re delighted to hear that Marissa Huffen made your remortgage process so easy and kept you updated throughout. It’s great to know that her prompt responses and support helped make everything run smoothly for you.
Your kind feedback is greatly appreciated and will mean a lot to Marissa and the team.
With sincere thanks,
Fidler & Pepper
Fantastic
Marissa Huffen and Leah Bull were fantastic in their help with me on remortgaging my property
Very efficient and helpful
May 31, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, David.
We’re delighted to hear that Marissa Huffen and Leah Bull provided such fantastic support with your remortgage. It’s great to know that you found them efficient, helpful and supportive throughout the process.
Your kind comments will mean a great deal to both Marissa and Leah.
With sincere thanks,
Fidler & Pepper
Excellent service!
Thank you so much, Fidler &Pepper handled our mortgage application professionally and efficiently. Miss Emma Scollick updates and inform us on time every transaction. Excellent service!
June 12, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Lea.
We’re delighted to hear that your mortgage application was handled professionally and efficiently from start to finish. It’s great to know that Emma Scollick kept you informed throughout the process and provided timely updates at every stage.
Your kind feedback is greatly appreciated and will mean a lot to Emma and the team.
With sincere thanks,
Fidler & Pepper Lawyers
I would like to thank for all the work…
I would like to thank for all the work they have done for me, great customer service always kept me updated I would use this company again.
June 1, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your kind review, Zafar.
We’re delighted to hear that you were pleased with the service you received and that the team kept you updated throughout your matter. It’s great to know that the communication and support provided made such a positive impression.
We truly appreciate your feedback and are delighted that you would choose to use our services again in the future.
With sincere thanks,
Fidler & Pepper Lawyers
Advertisement
Very satisfied completed in a very…
Very satisfied completed in a very efficient and timely manner
June 11, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your kind review, Teresa.
We’re delighted to hear that you were very satisfied with the service you received and that everything was completed in an efficient and timely manner.
We truly appreciate your feedback and thank you for taking the time to share your experience.
With sincere thanks,
Fidler & Pepper Lawyers
Wanted to say a massive thank you to…Amber & Dawn
Wanted to say a massive thank you to Amber and Dawn who acted on my purchase. They made the whole process quick and stress free.
June 5, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Don.
We’re delighted to hear that, with your many years of experience using conveyancing solicitors, Melissa Law and Lauren McLean stood out for their exceptional service. It’s great to know that they kept you well informed throughout, responded promptly to your queries and successfully delivered the outcome you needed.
Your kind comments will mean a great deal to both Melissa and Lauren, and we truly appreciate you taking the time to share your experience.
With sincere thanks,
Fidler & Pepper Lawyers
I have been using solicitors for many…
I have been using solicitors for many years for conveyancing and I have to say that both Melissa and Lauren were exceptional in keeping me in the loop and prompt in their replies. They got the job done !
An exceptional service from them both.
Thank you
June 9, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Don.
We’re delighted to hear that, with your many years of experience using conveyancing solicitors, Melissa Law and Lauren McLean stood out for their exceptional service. It’s great to know that they kept you well informed throughout, responded promptly to your queries and successfully delivered the outcome you needed.
Your kind comments will mean a great deal to both Melissa and Lauren, and we truly appreciate you taking the time to share your experience.
With sincere thanks,
Fidler & Pepper Lawyers
Would not recommend, very disappointed
Found the experience very slow and stressful, the receptionists were very good, but communication with others was not good. Slow replies and sometimes abrupt when speaking on the phone. Did not receive the keys to our new property until 3-30 pm, but was expected to leave the old address at 2pm. Very bad communication from the office to the key holders. Never saw anyone in person dealing with our case.
May 22, 2026
Unprompted review
Reply from Fidler & Pepper
We are sorry to read your review.
if you can provide your case details directly to us, we can investigate this further.
Please email reviews@fidler.co.uk Your comments will be looked at by our senior management team and Directors.
Thank you,
Fidler & Pepper Lawyers.
Advertisement
Superb Service
Fantastic service when re-mortgaging my property, very quick and prompt, with great communication and a special thanks to Gabrielle Anthony and Melanie Lawson Who were extremely supportive and professional throughout the process.
June 9, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Justin.
We’re delighted to hear that you received such fantastic service during your remortgage and that the process was completed quickly and efficiently with great communication throughout.
Gabrielle Anthony and Melanie Lawson will be especially pleased to receive your kind comments. It’s great to know that their professionalism, support and responsiveness helped make the experience such a positive one.
Thank you for taking the time to share your feedback. We truly appreciate your recommendation.
With sincere thanks,
Fidler & Pepper Lawyers
Fidler & Pepper made the re-mortgage…
Fidler & Pepper made the re-mortgage process so easy with their amazing app. A big thank you to Marissa Huffen and Leah Bull for making this so easy and seamless!
May 1, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Rajat.
We’re delighted to hear that Emma Scollick and Georgie Guest provided what you felt was an excellent level of service throughout your matter. It’s great to know that everything felt smooth and efficient, with clear communication and full transparency, and that using the app helped make the process straightforward without the need for chasing.
Emma and Georgie will be especially pleased to receive your kind comments and appreciation.
Thank you for taking the time to share your experience. We truly appreciate your recommendation.
With sincere thanks,
Fidler & Pepper Lawyers
Felicity Shaw and Melanie Lawson both…
Felicity Shaw and Melanie Lawson both handled my case thank you it was a very smooth process and efficient service. The App was extremely useful I was able to check progress 24/7 all queries dealt promptly via the App.
Thank you
April 13, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Din.
We’re delighted to hear that Felicity Shaw and Melanie Lawson provided such a smooth and efficient service throughout your matter. It’s great to know that you found the app so useful, allowing you to track progress at any time and receive prompt responses to your queries.
We truly appreciate your kind feedback and are pleased that the process was a positive experience for you.
With sincere thanks,
Fidler & Pepper Lawyers
Expat landlord remortgage
I recently completed my remortgage, as an expat landlord quite a complicated process, nonetheless, Marissa and Leah at Fidler& Pepper made the work seem efficient and everything went smoothly. I did experience a few moments of panic as the completion day loomed but my phone calls were quickly answered and my anxiety was totally removed. I would totally recommend F&P ,thanks for your expertise guys , Kim Baker and Mark Hedger
May 29, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Kim and Mark.
We’re delighted to hear that, despite the additional complexities involved in an expat landlord remortgage, Marissa Huffen and Leah Bull helped make the process feel efficient and straightforward. It’s great to know that everything progressed smoothly and that any concerns you had as completion approached were quickly addressed, helping to put your mind at ease.
Your kind comments about their responsiveness and expertise will mean a great deal to the team.
Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your feedback.
With sincere thanks,
Fidler & Pepper Lawyers
Advertisement
I had an excellent experience with Fidler & Pepper
I had an excellent experience with Fidler & Pepper throughout my re-mortgage application process. From start to finish, they were professional , knowledgeable and supportive. Particular thanks to Lauren Evans and Lauren Spencer who arranged my re-mortgage, which ran smoothly and efficiently. I would highly recommend Fidler & Pepper to anyone looking for mortgage advice & support.
May 1, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Byron.
We’re delighted to hear that you had an excellent experience throughout your remortgage process and that everything was handled professionally, efficiently and with the support you needed along the way.
Lauren Evans and Lauren Spencer will be especially pleased to receive your kind comments. It’s great to know that they helped ensure your remortgage progressed smoothly and efficiently from start to finish.
Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your feedback.
With sincere thanks,
Fidler & Pepper
Exceptional service from Marissa and Leah
We had exceptional service from Marrisa Huffen and Leah Bull. Any questions that we needed answering would be answered speedily and in full. I would highly recommend this company
June 9, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Simon.
We’re delighted to hear that Marissa Huffen and Leah Bull provided exceptional service throughout your matter. It’s great to know that your questions were answered promptly and thoroughly, helping to make the process straightforward and reassuring.
We truly appreciate your recommendation and kind feedback.
With sincere thanks,
Fidler & Pepper Lawyers
Everything went very smoothly and…
Everything went very smoothly and organised. Felicity and Melanie were very professional and quick to respond. The process was made very simple and quick.
June 3, 2026
Unprompted review
Reply from Fidler & Pepper
Thank you for your wonderful review, Richard.
We’re delighted to hear that everything progressed smoothly and in an organised manner throughout your matter. It’s great to know that Felicity Shaw and Melanie Lawson were professional, responsive and helped make the process simple and efficient for you.
We truly appreciate your kind feedback.
With sincere thanks,
Fidler & Pepper Lawyers
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.