Fidler & Pepper Reviews 

7,042
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,284 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, ensuring pleasant and smooth interactions. Many highlight the exceptional service and quick response times, appreciating how well they were kept informed. The user experience is frequently described as seamless and straightforward, noting the ease and speed of transactions. However, some customers also noted significant issues with communication, describing it as slow, poor, and often requiring them to chase for updates. A few other people also felt that the staff could be rude, unhelpful, or unprofessional, leading to a stressful and disappointing overall experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as responsive, efficient, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting impeccable communication... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fidler & Pepper helped lay everything out crystal clear from day dot.. Everything made simple and nothing was too much to ask from our handler, Mawgan Buckland. I was made to feel at ease all the way... See more

Company replied

Rated 5 out of 5 stars

What can i say - these guys have been amazing over what has been a long & very stressful 2 years!! Penny is awesome - helpful supportive knowledgable & very calming. They are responsive & efficient.... See more

Company replied

Rated 5 out of 5 stars

We are very happy with the service provided by Fidler & Pepper. Our remortgage went smoothly thanks to Melissa Fletcher and her assistant Marie Hickling. They were professional, helpful, and kept us i... See more

Company replied

Rated 5 out of 5 stars

Had such a brilliant experience with Fidler and Pepper. Was supported by Penny Gribbins and Annie Castledine who saw the process of our remortgage and paying off our Help to Buy Equity loan through. E... See more

Company replied


Company details

  1. Legal Services & Government

Written by the company

Fidler & Pepper Lawyers are an innovative, tech-savvy, award-winning law firm specialising in Conveyancing & Private Client law. We can help you if you're buying or selling a house or if you want to get your affairs in order and need Wills, probate, trusts, powers of attorney and much more! Fidler & Pepper offer sensible legal advice in plain English from human beings and we put the client at the centre of everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(7,042)

1,204 reviews in the last 12 months

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Rated 4 out of 5 stars

Very professional service by Marissa…

Very professional service by Marissa Huffen and Leah Bull.

June 8, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your kind review, Christof.

We’re delighted to hear that Marissa Huffen and Leah Bull provided such professional service throughout your matter.

Your feedback is greatly appreciated and will mean a lot to the team.

With sincere thanks,
Fidler & Pepper Lawyers

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Rated 5 out of 5 stars

Brilliant communication and honesty

June 8, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your kind review, Neesi.

We’re delighted to hear that you were pleased with our communication and honesty throughout your experience with us. Providing clear, transparent and reliable service is something we take great pride in.

We truly appreciate your feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 4 out of 5 stars

Home re-mortgage

My re-mortgage was handled by Emma Scollick and Georgie Guest. They guided me through the process very well and were always helpful when I didn't understand something. Everything went well and there were no problems. Thanks very much to both.

May 15, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Mr King.

We’re delighted to hear that Emma Scollick and Georgie Guest guided you through your remortgage so well and were always on hand to help whenever you needed clarification. It’s great to know that everything progressed smoothly and that the process was completed without any problems.

Your kind comments will mean a great deal to Emma, Georgie and the wider team.

With sincere thanks,
Fidler & Pepper

Rated 5 out of 5 stars

Awesome service.

My case was handled by Felicity and Melanie.All through the process they were super quick. Whenever I had any doubt I email Felicity and she quickly responded , there is no doubt in recommending Fidler and pepper solicitors for all your legal jobs. All the updates were sent to me by email and I felt no stress during my time with them. Thanks a lot.

May 31, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Mariam.

We’re delighted to hear that Felicity Shaw and Melanie Lawson provided such responsive and supportive service throughout your matter. It’s great to know that your questions were answered promptly, that you felt well informed through the regular updates, and that the process was stress free for you.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 1 out of 5 stars

Poor communication which led to…

Poor communication which led to confusion and unnecessary steps at the last minute. No accountability and very little acknowledgement or response to correspondence.

May 26, 2026
Unprompted review
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Reply from Fidler & Pepper

Hello,

We are sorry to read your review.

if you can provide your case details directly to us, we can investigate this further.

Please email reviews@fidler.co.uk

Your comments will be looked at by our senior management team and Directors.

Thank you,

Fidler & Pepper Lawyers.

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Rated 5 out of 5 stars

First time Buyers

We just completed on our first home and had our conveyancing matters dealt with by Sam , Phoebe and Daisy. The whole process was extremely smooth and quick, with timely replies to our queries and updates. Every communication was polite and answers were thorough. Even when we were met with an unexpected delay on our original completion/exchange day (due to an issue with the sellers side of things) the team remained polite and informative despite our stressors and many a questions. I could not reccomend Fidler and pepper enough.

We originally expected to feel lost, confused and stressed, especially as first time buyers, but the processes in place within Fidler and pepper along with the staff made this process relaxed and stress free which helped us feel so much more excited to become homeowners.

Thank you very much, Zoe & Annie-Mae

June 5, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Zoe and Annie-Mae.

We’re delighted to hear that your first home purchase was such a positive experience and that Sam, Phoebe and Daisy helped make the process smooth, efficient and stress free. Buying your first home is a significant milestone, and it’s fantastic to know that the team’s timely communication, thorough responses and supportive approach helped you feel informed and reassured throughout.

We especially appreciate your comments about how the team handled the unexpected delay. It’s great to hear that, even during a stressful situation, they were able to keep you updated and supported every step of the way.

Helping first-time buyers feel confident and excited about becoming homeowners is something we take great pride in, and your kind feedback means a great deal to us.

Thank you for your recommendation and for taking the time to share your experience.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

I recently used Fidler & Pepper for my…

I recently used Fidler & Pepper for my remortgage, and I couldn't be happier with the service I received. The entire process was handled smoothly and professionally from start to finish. The team was always available to support and guide us through every step, making what can often be a stressful experience feel straightforward and manageable.

A special thank you to Penny Gribbins and Annie Castledine for their exceptional support throughout this journey. Their communication, professionalism, and willingness to help were truly appreciated. They kept us informed at every stage and were always on hand to answer any questions we had.

I would highly recommend Fidler & Pepper to anyone looking for a reliable and supportive conveyancing team. Thank you again for making our remortgage process such a positive experience.

June 4, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your amazing review, Zak.

We’re delighted to hear that your remortgage was handled smoothly and professionally from start to finish, and that the process felt straightforward and manageable throughout.

Penny Gribbins and Annie Castledine will be especially pleased to receive your kind comments. It’s great to know that their communication, professionalism and ongoing support helped make such a positive difference to your experience, and that you felt well informed at every stage.

We truly appreciate your recommendation and your thoughtful feedback.

With sincere thanks,
Fidler & Pepper Team

Rated 5 out of 5 stars

Great service and we'll organised

Great service and we'll organised, everything was easy to follow and very well explained by Melissa Law and Lauren McLean.

June 5, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your kind review, Hugh.

We’re delighted to hear that you found the service well organised and easy to follow throughout. It’s great to know that Melissa Law and Lauren McLean explained everything clearly and helped make the process straightforward for you.

We truly appreciate your feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

First Time Buyer

We were recommended by our mortgage broker for our first home.

Everything was so easy and made the process as less stressful as possible as everything was done via an app.

Very quick process!

June 3, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Chloe.

We’re delighted to hear that, as a first-time buyer, you found the process easy and as stress free as possible. It’s great to know that the app helped make everything straightforward and convenient, while keeping the process moving quickly.

Buying your first home is a significant milestone, and we’re pleased we could help make the experience a positive one for you.

Thank you for your kind feedback and recommendation.

With sincere thanks,
Fidler & Pepper Lawyers

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Rated 5 out of 5 stars

We have used Fidler and Peppe…

We have used Fidler and Peppe solicitors for second time now and both experiences were great.
They made the process of selling and then buying our home very smooth and worries free, and they were very helpful and patient with all the information that we needed.
Highly recommend Fidler and Pepper as solicitors in buying/selling your home.
5 ⭐️

June 5, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Lucia.

We’re delighted to hear that you have chosen to use Fidler & Pepper for a second time and that both experiences have been so positive. It’s great to know that we were able to make the process of selling and buying your home smooth and worry free, while providing the information, support and patience you needed throughout.

Your continued trust in us means a great deal, and we truly appreciate your recommendation and kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Smooth process from start to the end

I used their services for buying a house and completed 3 days ago. To be honest , in the beginning , I did not expect the process that easy. The process could be easily tracked via user friendly application. Straightforward and useful. Communication was also managed on that application which is fast. All I can say is that the service was great.

The process went smoothly from the first day and completed on time without any problem. Special thank you for Sam, Daisy, and Phoebe. You are all great.

It was recommended by my mortgage advisor and at the end of the process , I can recommend them with piece of mind too.

June 1, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Dincer.

We’re delighted to hear that your house purchase completed smoothly and that the process was easier than you expected. It’s great to know that you found the app user-friendly and that being able to track progress and communicate through it helped make everything straightforward and efficient.

We’re especially pleased that the matter progressed smoothly from the first day through to completion without any issues. Sam, Daisy and Phoebe will be delighted to receive your kind comments and recognition for their support throughout.

Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Fidler and Pepper was very good

Fidler and Pepper was very good, all done on an app which was great as I work full time , always replied to any questions I had promptly .

April 23, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your kind review, Ms Hill.

We’re delighted to hear that you found the process straightforward and that our app worked well around your full-time work commitments. It’s great to know that your questions were answered promptly and that you felt well supported throughout.

We truly appreciate your feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Excellent Experience Buying My First Home

I recently used Fidler & Pepper Solicitors for the purchase of my first property, and I couldn’t be happier with the service I received.

Ross and Amber were absolutely fantastic throughout the entire process. They were always quick to respond to any queries, and I never had to chase them for updates. Everything was handled efficiently and professionally, with progress being updated promptly through the app, which made the whole experience much less stressful.

On the day of completion, Ross personally called me to confirm that everything had gone through successfully. Any money due back to me from my mortgage provider’s cashback offer was transferred to me straight away, which was greatly appreciated.

Buying a first home can be daunting, but Ross and Amber made the process smooth and straightforward from start to finish. I can’t complain about a single thing and would 100% recommend Fidler & Pepper Solicitors to anyone looking for a reliable, responsive, and professional conveyancing team.

Thank you both for making my first home purchase such a positive experience!

May 29, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Shaleena.

We’re delighted to hear that your first home purchase was such a positive experience and that Ross and Amber provided exceptional support throughout. Buying your first property is a major milestone, and it’s fantastic to know that their responsiveness, professionalism and clear communication helped make the process smooth and far less stressful.

It’s especially pleasing to hear that the app kept you well informed throughout and that Ross’s personal call on completion day, along with the prompt transfer of your cashback funds, helped bring everything to a successful conclusion.

Your kind comments and recommendation will mean a great deal to Ross, Amber and the wider team. Thank you for placing your trust in us and for taking the time to share your experience.

With sincere thanks,
Fidler & Pepper Lawyers

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Rated 5 out of 5 stars

A big thank you to Fidler and Pepper…

A big thank you to Fidler and Pepper Solicitors for helping us through our house purchase. They were incredibly quick and responsive, and made the whole process feel smooth from start to finish!
They were on top of everything and kept things moving efficiently, which we really appreciated as first-time buyers!I would strongly recommend to everyone!Once more a big thank you to all of you,I feel so so grateful and blessed!

June 4, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Andrei.

We’re delighted to hear that we were able to help make your first home purchase such a smooth and positive experience. Buying a first home is a significant milestone, and it’s great to know that our team’s responsiveness, efficiency and communication helped keep everything moving forward from start to finish.

Your kind words about the support you received mean a great deal to us, and we’re especially pleased that we could help make the process feel straightforward and stress free.

Thank you for your recommendation and for taking the time to share your experience.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Ross and Amber are excellent

Ross and Amber were very communicative and excellent at what they do. Can’t thank them enough for their hard work. Would always recommend them, fantastic!!

June 1, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Brian.

We’re delighted to hear that Ross and Amber provided such excellent service and kept you well informed throughout. It’s great to know that their hard work and communication made such a positive impression.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Used Fidler and Pepper when buying our…

Used Fidler and Pepper when buying our first home, they were great the whole way through! Would recommend 😊

May 29, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Cerys.

We’re delighted to hear that you had such a positive experience with us while purchasing your first home. Buying a first home is a significant milestone, and it’s great to know that the team supported you throughout the process.

We truly appreciate your recommendation and kind feedback.

With sincere thanks,
Fidler & Pepper

Rated 5 out of 5 stars

Very Easy!

Leah Sellers made the whole process very straightforward and helped us with any issues encountered. Thank you!

June 1, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Nicholas.

We’re delighted to hear that Leah Sellars made the whole process straightforward and was able to help with any issues encountered along the way. It’s great to know that her support helped make the experience smooth and easy for you.

We truly appreciate your kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

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Rated 5 out of 5 stars

Our remortgage was handled by Melissa…

Our remortgage was handled by Melissa Fletcher and Marie Hickling who were excellent - very efficient and they dealt with our case smoothly. I would recommend using this firm.

June 1, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your kind review, Kieran.

We’re delighted to hear that Melissa Fletcher and Marie Hickling handled your remortgage so efficiently and ensured everything progressed smoothly throughout the process.

We truly appreciate your recommendation and your kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Efficient.

Was a little apprehensive as was directed to Fiddler & Pepper through a third party who was dealing with my remortgage but was very happy with the service I received. Any questions I asked along the way were dealt with efficiently by Belinda and Annie and the remortgage went ahead on the day requested.

Thankyou....

June 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

hank you for your wonderful review, Donna.

We’re delighted to hear that, despite your initial apprehension, you were very happy with the service you received. It’s great to know that Belinda Clarke and Annie Castledine dealt with your questions efficiently throughout the process and helped ensure your remortgage completed on the requested date.

We truly appreciate your kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Remortgage

I was dealt with by Leah Sellers who was very pleasant and professional on the couple of times I spoke to her. I only needed to speak a couple of times because everything else was done through the app. I have remortgaged a lot of times over the years and this was hands down the easiest.

June 1, 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Steven.

We’re delighted to hear that Leah Sellars provided such pleasant and professional service throughout your remortgage. It’s especially great to know that our app made the process so straightforward and efficient, reducing the need for calls while still keeping everything on track.

To hear that this was the easiest remortgage you have experienced over the years is fantastic feedback for the team.

We truly appreciate your kind comments and support.

With sincere thanks,
Fidler & Pepper Remortgage

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