Field & Flower Reviews 

Terrible customer service. I ordered a large meat order a month before Christmas which was due on the 20th December. They delivered a few cheap bits of meat that was not my order and when I rang to complain I was promised my order on the 22nd or maybe the 23rd. Nothing arrived. Today the 23rd all they can offer is a partial order, as the reorder, also went missing. This will not feed all my family and friends for Christmas and I now have the stress of having to rush around and source more meat at the last minute. This isn't the first time they have messed up an order. I have spent a lot of money with this company in the past - I won't be anymore. I do not recommend them.

Field & Flower, not only has top quality food, they are also exceptionally lovely, and pleasant people, to work with.
I mean everyone, was so nice, all from the staff, Christmas temps as myself, the head of operation, managers, supervisors, office staff, floor staff, EVERYONE was so friendly and helpful.
Kindness and good vibes, in a work place, from more than one or two people, is extremely rare, so finding a place like this, was so refreshing and uplifting.
They also, looked after us really well.
Food & beverage, was available to us at all times, during our breaks.
Cakes, snacks, coffee, tea, bread, butter and also lunch and dinner served. Proper lovely meals.
They care about their staff and their wellbeing. Thank you all, at Field & Flower for being so awesome! Merry Christmas and A Happy New Year!🙏😊🎄🎁🎉🍾

Karina

I am stunned by the professionalism and quality given to me by Field and Flower.

I have never bought a turkey online and as a bit of a foodie I was nervous.

They have communicated with me throughout including sending tips and hints for the cooking.

The bird arrived today at EXACTLY the time they said it would arrive, beautifully packed and still at fridge temperature. In the packing there is more literature and even a mini cooking probe.

The bird looks amazing and I am now counting the hours until I get to cook and eat this gorgeous product.

On top of this I know I am receiving cared for meat from a cooperative of farmers who respect and love their produce! In a world of mass market and cheaply produced food Field and Flower have created a lovely symbiotic relationship between farmers and consumers.

I’m so glad I found them, would heartily recommend them. They now have a friend for life.

Thank you guys, wishing all of you and your farming partners the very best for Christmas.

Simon

Previously, along with other items, I have purchased a 2 kilogram gammon from Field and Flower and it has been of a high standard. In other words, it was well prepared, smelt of the smoking process and had a reasonable amount of fat. This year, the gammon was very poorly prepared, did not smell of the smoking process and, most disappointingly, consisted of more than one sixth of its weight of fat. I removed some, but not all, of the fat and the discarded fat weighed 330 grammes.

I emailed Field and Flower, with photographs, immediately and received a refund of approximately the weight of the fat removed. The weight of my gammon was based on the number of people eating it. When one sixth of the weight has been removed, portion sizes reduce. Additionally, I ordered a joint, which was supposedly ready to cook; this was not the case as I had to carefully remove all the majority of the excess of fat. I was not reimbursed for either the smaller portions or the extra work.

When I order a product weighing 2 kilograms, I expect very close to 2 kilogrammes to be useable. If a supplier cannot meet that expectation, then I will seek another provider. I was very unimpressed by both the product and the customer service. I have explained to Field and Flower that I will no longer purchase from them.

I ordered the £6 Catch of The Day box for two in my most recent order. In my view, Coley and Mackerel should not be included in this group. I can get Mackerel for less than £6 from Ocado, and Coley is something I give to the cat, tasteless and pointless in my opinion. Imagine my disappointment then that in my first box of this sort I found not Red Mullet, Dover Sole or Bream, but Coley. I doubt I will order this product again for fear I will be given Coley or Mackerel over and over and over again since, while somewhat naively I want to believe, and am ever hopeful for a bargain, I know in my heart the casino always wins.

started with this company a while ago, always excellent service and out of this world produce, Highly recommend this company and their products,
John McDermaid

We have been F&F customers for years now. Every time we have a break I am disappointed by supermarket meat in comparison. The quality is very good and I appreciate being able to feed my family healthier meat that is less destructive to the environment. My one complaint is that the website is not the easiest to use and the subscription settings really should include a 5 week and 6 week delivery option. I like to do a bulk order every 6 weeks to reduce deliveries, but every time I have to remember to change the date manually, which is a pain.

Delighted with the smoked duck breast that I ordered. Has a really delicate flavour and beautifully sliced. Could not be more happy.

Their meat is so easily superior to other products available

The Bavette Steak is now my stand-out favourite steak and has made eating steak in a restaurant totally superfluous; I know I have better steak at home

Customer Service are SO HELPFUL and immediately rectify any difficulties

Excellent all round

Well packaged and decent quality meat.

Great company. Great customer service. Great products. Great prices.

Excellent free range food - and fantastic customer service too. Have highly recommended to family & friends. Thanks!

Amazing quality meats, butters, preserves, and other foods and products! Highly, highly recommend purchasing from and subscribing to Field & Flower. You will not regret it!

Fantastic company. Have used Field &Flower for years and have no complaints. Brilliant service, good value and excellent quality products. Whenever dealing with customer service both online and by phone, they have always been very helpful and quick to respond.

This is an update to an earlier review. The company acted on my poor review and have done all in their power to redeem the situation. They have replaced all items that I requested (they offered to replace the whole order) and this has just been delivered. What a different experience. The packing is much improved and the dates mean I dont have to freeze everything. The weights on each package are also above the ‘paid for’ weight. they really have tried and I appreciate this. Look forward to trying the meat. A big thank you to Kim for arranging it all. That is what Customer Service should be!!!

The produce provide by Field and Flower is of excellent quality so much so that we have had over 100 boxes since we found out about them. A special mention about Christmas, we have never had better Turkey whether it was a breast joint, a crown or a complete bird, we have had them all. The Customer Service is also excellent always available and very helpful.

Compliments to Field Flower for your services. The best packing of all items which were well sealed, neatly packed I have ever received since shopping online .
I did not have to sort the chicken, beef etc to pack away in the freezer
The best since I have been shopping from other suppliers.
Keep up the good work.

I highly recommend Field and Flower for a fabulous choice of organic meat, cheeses, entrees and pantry goods. I have been shopping with them for almost two years and the food has been amazing and the customer service outstanding. I love the quality and ethical approach to farming which I appreciate as our health is directly correlated with what we eat. A huge thank you to Field and Flower for maintaining the quality of food and finding new businesses to support your standards.

I was seduced by the good reviews and a £10 introductory offer. I can’texpress how disappointed I am. The dates were poor and the butchery unexceptional. I ordered a wide range of meat, including bacon and also cheeses. The meat itself was tough across the range and I can get better from a supermarket although I usually go to a butcher. The biggest thing though that made me absolutely furious was the weight of virtually every item - VERY underweight even with all the packaging included. I won’t ever use them again.

Recently received my first order from Field & Flower, nicely packaged, delivery was prompt and the well executed.
After the very sudden demise of my 'go to' meat supplier, especially Venison, it's refreshing change to find an organisation more local than Aberdeen.