Field & Flower Reviews 

576
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, freshness, and delicious taste of the meat and food products supplied by dedicated British farmers. People also highlight the incredibly helpful, friendly, and responsive customer service team that always resolves any queries with care. Some reviewers were not happy with occasional courier and delivery issues experienced during transit. Consumers noted specific problems such as missed drop-offs, delayed shipments, or packages being left in incorrect locations by third-party delivery drivers. A few people also experienced minor frustrations regarding promotional offers and order details not fully matching their initial expectations.

What people talk about most

Product

Consumers find product satisfaction to be consistently high, with reviewers frequently praising the... See more

Quality

Users describe positive interactions with quality, noting that reviewers consistently praise the fresh,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as outstanding, prompt, and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that chilled items arrive quickly... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great company for wonderful products and communication. We've bought meat from Field & Flower for years and ALWAYS been delighted with everything we've received! Meat is fresh and tasty and as... See more

Company replied

Rated 5 out of 5 stars

AMAZING! Christmas day was made perfect with our Turkey Crown and trimmings. Everything was first class from purchase to table. Turkey Crown 5* Pork Joint 5* Black pudding 5* Blue Cheese Pork Pie... See more

Company replied

Rated 5 out of 5 stars

This is superb quality food, which comes from farmers working to provide sustainable and cruelty free real food. We have been fortunate to be able to order from F&F and feel confident in the husbandry... See more

Company replied

Rated 5 out of 5 stars

We have been using Field and Flower for the last 10 years and they have always offered exceptional quality meats. It has been a pleasure watching them expand over the years and enjoy all of the differ... See more

Company replied


Company details

  1. Meat Products Supplier
  2. also in
  3. Butcher Shop
  4. Fish Store
  5. Grocery Delivery Service

Written by the company

We deliver award-winning British free-range meat and sustainable fish across the UK.. Delivered fresh from farm and sea to door.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

576 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(576)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have tried several other companies…

I have tried several other companies more local to me, but none (l have found) can compare to the quality and ethics of Field & Flower.
Top notch meat and their sous vide range is exquisite.
My only gripe is their delicious bacon cuts all have sugar added.
Delivery and packaging is excellent too. An outstanding company. Thank you!

April 9, 2024
Unprompted review
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Reply from Field & Flower

Thank you Caroline for your kind words and feedback! All feedback helps us grow, so we appreciate you taking the time to share your experience with us. - Kim

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Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, came on time well packaged.
l ordered an item from the Easter specials which was a chicken cushion. It is a deboned free range chicken stuffed with sausage meat and dressed with bacon. It easily fed 4 with leftover and was wonderful in both flavour and succulent.

March 31, 2024
Unprompted review
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Reply from Field & Flower

Hi Maggie, thank you so much. I'm glad the chicken cushion was a hit! You can never go wrong whenever bacon is involved, in my opinion. - Kim

Rated 5 out of 5 stars

Loved our Easter order and just the…

Loved our Easter order and just the right size joints for 3 of us with a little left over for sandwiches next day. Will definitely be doing this again!

March 29, 2024
Unprompted review
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Reply from Field & Flower

Hi there, thank you for sharing this. Having leftovers is always a plus! - Kim

Rated 5 out of 5 stars

Delicious food thoughtfully delivered

Delicious food well packaged to preserve freshness and quality. The meat is fresh and tasty, I'm happy with my orders. The mutton makes a great curry 'goat'. Our Easter specials were super, the chicken was tender and well seasoned, the salmon was flavoursome and the cheeses were just right.

March 28, 2024
Unprompted review
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Reply from Field & Flower

Hi there, I'm glad to hear you enjoyed your delivery and found it well packed, fresh, and flavourful! I need to try a mutton curry! It's not one I've tried cooking before myself. - Kim

Rated 5 out of 5 stars

Chicken Cushion

Chicken Cushion was a delicious hit and well worth the price. A little cooking instruction card would have been the icing on the cake rather than trolling the internet for cooking times!

March 31, 2024
Unprompted review
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Reply from Field & Flower

HI Karenina, thanks for your feedback. If you ever need cooking instructions, you can get in touch with us. Most of the products should have instructions in the description, but being Easter this was taken down after the final order deadline. We have records of instructions though that could be helpful. I'll make note of your feedback for the future, though. I'm glad you enjoyed it! - Kim

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Rated 5 out of 5 stars

Truly excellent service

Truly excellent service. My latest delivery dissipated after the delivery was left in view of the main road. They replaced it! Excellent customer services and truly good products.

April 4, 2024
Unprompted review
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Reply from Field & Flower

Hi Matthew, thank you for sharing. I'm so sorry that your delivery was stolen but I'm glad we were able to help get you sorted and that you could enjoy your delivery finally. -Kim

Rated 5 out of 5 stars

I ordered butterfly shoulder of lamb.

I ordered butterfly shoulder of lamb.. It was worth every penny! Every one of my guests commented on its flavour .. fed eight of us with some left for the next day.. we also had chicken which was delicious!! You can really taste the difference in free range chicken from field & flower… Also arrived at the time I was told

March 31, 2024
Unprompted review
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Reply from Field & Flower

Hi Margaret, thank you so much and I'm glad to hear that the butterflied shoulder of lamb was a hit! - Kim

Rated 5 out of 5 stars

Fantastic company

Fantastic company, great free range meat at reasonable prices, very helpful and friendly customer service. I’m so glad I found them I won’t be going anywhere else now.

March 27, 2024
Unprompted review
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Reply from Field & Flower

Thanks so much Julia! I'm pleased to hear you find our products and quality of service to a high standard! We're grateful for your support. - Kim

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Rated 4 out of 5 stars

The meat was of high quality just a…

The meat was of high quality just a shame it was delivered very late on the Thursday when I needed some for tea. The meat portion advice is also very much on the tight side. I had a butterflied leg of lamb which cost over £35 which struggled to feed six which is expensive.

March 28, 2024
Unprompted review
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Reply from Field & Flower

Hi Mrs Wilcox, thanks so much for your review. I can only apologise for any disappointment caused by the late delivery time for your order. The delivery time is determined by the driver's route. If you would like a delivery either by or before a certain time, we can arrange for a delivery between 8AM and 12PM for an order, but this does incur and extra £3 delivery charge. Please do let us know if that's ever anything you'd be interested in.

Regarding the meat portion, I'm so sorry if our recommended portions didn't quite measure to what you were expecting. If you could please email us over at hello@fieldandflower.co.uk, we would be able to locate your account and order details so that we can feed this back to our operations and supply chain team. - Kim

Rated 5 out of 5 stars

Excellent online butcher

I have only been using Field and flower for a short period but will definitely continue - their meat is delicious, and the ordering process straight forward and reliable. Always good to know that the meat you buy has been ethically sourced also. I have no hesitation in recommending them to my friends and family.

March 29, 2024
Unprompted review
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Reply from Field & Flower

Thanks for this Kim! We appreciate you taking the time to share your feedback and I'm glad to hear that you'll be continuing with ordering from us and that you'll also recommend us to others. Do be sure they mention you at checkout if they ever place an order so that you can get rewarded for referring anyone! - Kim

Rated 5 out of 5 stars

Good quality meats, as always

I always enjoy the unique seasonal quality meats from Field and Flower with my family and friends during festival time.

March 31, 2024
Unprompted review
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Reply from Field & Flower

Hi Kit, thank you for your time and feedback. I always enjoy grabbing special seasonal products around Christmas and Easter, as well! - Kim

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Rated 5 out of 5 stars

Easy to cook butterflied leg of lamb…

Easy to cook butterflied leg of lamb with olive oil and thyme was an absolutely delicious Easter lunch. It fed 4 with some leftover. It’s good to know that animal welfare is a priority for F&F, the quality and flavour shines through.

April 1, 2024
Unprompted review
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Reply from Field & Flower

Hi there, thank you so much for making us a part of your Easter! - Kim

Rated 5 out of 5 stars

My Easter Order was excellent I am…

My Easter Order was excellent I am always very pleased with all the meat and other products and highly recommend to everyone

March 27, 2024
Unprompted review
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Reply from Field & Flower

Hi Shirley, thank you so much for your support. I'm also pleased to hear everything was excellent as that is the standard we strive to maintain! Do be sure any one who orders from you based on your recommendation mentions your name at checkout, so that you can get a reward for referring them! - Kim

Rated 5 out of 5 stars

Excellent as always

Excellent as always. This was my 5th delivery through F&F and I’m yet to be disappointed with the quality and selection of their food!

March 30, 2024
Unprompted review
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Reply from Field & Flower

Thanks so much Joe for your continued support! - Kim

Rated 5 out of 5 stars

Recommend for quality

Been ordering from here for a while now and it’s not cheap compared to a regular supermarket but it is so much better and they have stuff you simply cannot get from your weekly shop. Had a couple of ordering issues but they are always sorted straight away on the phone. Overall very happy and have recommended to friends and family.

March 29, 2024
Unprompted review
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Reply from Field & Flower

Hi Oliver, thanks so much for your feedback. I also found very unique things I couldn't get elsewhere and don't know what I'd do with out it now. I'm sorry to hear of any issues you've ever had, but I'm glad that we were able to be of help. - Kim

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Rated 5 out of 5 stars

Centre cut salmon.

Centre cut salmon was delicious.
Well worth the additional cost.

March 29, 2024
Unprompted review
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Reply from Field & Flower

Thanks so much David and Mary! I'm glad to hear that the quality was up to the standard you should expect for the cost! - Kim

Rated 5 out of 5 stars

Easter Lunch

I ordered salmon and a leg of lamb for a family Easter weekend and both were delicious. The meat and fish cooked so well and were tasty and tender …nothing left on our plates at the end so both were a winner with all the family.
Delivery arrived within the advertised one hour slot.

March 31, 2024
Unprompted review
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Reply from Field & Flower

Thanks Laura, the salmon and leg of lamb is a popular choice. I'm glad to hear it was a much of a hit at your table! - Kim

Rated 5 out of 5 stars

Field and Flower fans!

We've been using Field and Flower for a few years now and I really believe that you can taste the difference in their meat. It's absolutely worth paying a bit more for high welfare meat.
As well as our regular boxes, we've had several special Christmas and Easter orders. Everybody commented on delicious the lamb was this year.
Ordering is straightforward, deliveries are reliable and customer service is always great. We're happy customers!

March 31, 2024
Unprompted review
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Reply from Field & Flower

Hi Helen, I'm pleased to hear you find our ordering process very straight forward and that your quality of service has been helpful to you! Thank you so much for your long standing support these past years! - Kim

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