fiitgshop.com Reviews 305

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Promised a good value and over delivered. I ordered custom hockey jerseys and held my breath waiting to see what arrived. Each item was perfect: style, color, size, stitching, logo, names, numbers,... See more

Company replied

Rated 1 out of 5 stars

ordered 2shits & paid in full. months ago. get notified that you want another payment equal to full price payment. then tell me you need to contact mfg to even see if what I ordered is possible to be... See more

Company replied

Rated 1 out of 5 stars

I am a returning customer having purchased over a dozen jerseys from footy shop. In my most recent order I purchased 10 baseball jerseys; pink & black. I had already purchased 10 of previously.... See more

Company replied

Rated 5 out of 5 stars

Very satisfied with my jerseys all my jerseys ..I've have ordered have came perfect. Quality is on point the stiching is nice very fast and easy to order ... shipping did not take long ... will defini... See more

Company replied

Company details

  1. Sportswear Store

Written by the company

We hope everyone can afford at least one piece of custom jersey apparel. and We hope you love what you've ordered! But just in case you're not 100% satisfied, pls give us a chance to make it right!


Contact info

3.6

Average

TrustScore 3.5 out of 5

305 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I ordered team shirts from here with…

I ordered team shirts from here with names and numbers. They turned up on time everyone got the correct sizes and numbers and it was as described by the seller. The shirts were of great quality and print

May 27, 2023
Unprompted review
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Rated 5 out of 5 stars

Powerlifting hoodie

I had a hoodie made with my powerlifting team name and other things. Hoodie fits perfectly and the quality of the stitching is top knotch. Great product!

October 25, 2023
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Rated 1 out of 5 stars

I gave this company a second chance!

So this is the second time I used this company, the first time they sent me wrong color jerseys with no writing. So I went with another company and paid over way more than i wanted to but I got a two day turnaround and it was worth seeing the look on my son’s face. I gave this company a second chance, I still have not received my shirts. Placed the second chance order in I believe late August. I emailed once about two weeks after I placed the order to see where my shirts were. Y’all said that they had been shipped out and I should have them in 7-10 more days. It’s now first week in November, I still do not have shirts,the regular season is over, and I have emailed twice and no one has responded. So what I will do is post a review on my social media. Cause at this point nothing will make me happy but my money back. And I definitely will never use this company again!!
Adding to my review November 26, 2023
I have still not gotten my money back one of the last messages I got from them was to check the people in the house and my post office. I did do that along with my neighbors. I gave them this information and I still have not got my money back or product. Please do not use this company!

September 21, 2023
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Reply from fiitgshop.com

Hi Tiheshi,

Sorry about this unhappy experience, but your package is delivered on 26th, Oct
2023-10-26 16:12
Elizabeth City, Delivered【US North Carolina Elizabeth City】
Can you check with your family to see if anyone picked it up already? Or call the local post office or USPS online service 1-800-275-8777 to check what's the problem of this package?
We sent you the email about the delivery notice right after receiving the email from you, can you pls check? Willing to solve the problem for you and again sorry for the inconvenience.

FiitgShop

Rated 4 out of 5 stars

great craftsmanship

Very satisfied with the craftsmanship

September 23, 2023
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Reply from fiitgshop.com

Hi Shawn, glad that you are satisfied with what you received and appreciate your feedback! We will try our best to have the 5 star feedback from you!Feel free to contact us if any questions at support@fiitgshop.com

Rated 3 out of 5 stars

My order came out well

My order came out well. But the numbers on the back of my jacket we tje same size as the sleeve. The mock up had bigger number on the back.

September 22, 2023
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Reply from fiitgshop.com

Hi William,

Sorry about this unprofessional experience, that is totally not what we want for you, we are willing to solve the problem for you, can you pls contact us at support@fiitgshop.com with the pic of what you received?
Again sorry for the inconvenience. We will keep an eye on your email for to help you.

FiitgShop

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Rated 1 out of 5 stars

The name on the back of the jersey was…

The name on the back of the jersey was misspelled. No one has contacted me back after multiple messages and phone calls.

September 21, 2023
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Reply from fiitgshop.com

Hi Cephas,

Sorry about this unprofessional experience, that is totally not what we want for you, customer service should reply within 24 hours, can you pls resend the email at support@fiitgshop.com, we will check for you about the problem asap to see if any mistake.
Again sorry for the inconvenience. We will keep an eye on your email for to help you.

FiitgShop

Rated 1 out of 5 stars

Poor customer service and quality

The item I ordered had colors in it that did not meet the description or show clearly in the image thumbnail. The 5 I requested on the item was a 2 upside down. I contacted customer service twice to remedy the issue and did receive a reply. No refund or correction was offered.
UPDATE:
Their customer service finally responded after I posted the review above and offered to remake the jersey for a $6 discount if I placed another order. They want me to pay for them to remake something they made in poor quality. If you order from them just keep your fingers crossed and hope that you're satisfied because if not they won't take any responsibility for your dissatisfaction.

September 21, 2023
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Reply from fiitgshop.com

Hi Stephan

Sorry about this unhappy experience, but we did make the jersey for you following the design you picked
Pls contact us at support@fiitgshop.com if need to remake this jersey, we are willing to solve the problem for you
Again sorry for the inconvenience.

FiitgShop

Rated 5 out of 5 stars

A Great Hoodie 👍

The art work was done fantastic. The quality of the hoodie is excellent. Size runs small, so it looks great, I just cant wear it .

August 24, 2023
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Reply from fiitgshop.com

Hi Clinton, glad that you are satisfied with what you received and appreciate your feedback! Looking forward to your new order and wish long term cooperation :)

Rated 3 out of 5 stars

The product is good to great quality…

The product is good to great quality but timing shipping and updating the shipping process is a bit lacking I’ve been waiting for my orders for a long time

August 23, 2023
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Reply from fiitgshop.com

Glad that you are satisfied with what you received and thanks for your feedback, we'll share it to our team to improve it.
By the way, turn around time is about 20-25 business days if with free standard shipping method(10 business days for production+10 business days for shipping), any order is hurry, can pls choose expedited shipping method, via DHL/Fedex, about 3-5 business days on the way. Also can email us the order number, we will keep you update

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Rated 5 out of 5 stars

Good service and product

Very accomodating service - timely responses as well as flexible with communication.

Product itself is great, I got a dryfit style shirt thats light and breathable but not fragile. Pattern/color is as vibrant as advertised. Ive gotten compliments on the design itself.

June 1, 2023
Unprompted review
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Reply from fiitgshop.com

Hi Cody, glad to hear that you love what you received and thank you for sharing this with us! It means so much when our customers share their awesome experiences.

Rated 5 out of 5 stars

I like them

I've been pleased with the orders I have put in. I've ordered 9 football or soccer jerseys over the last year. It takes about a month and a half (USA) to get them from when you order but they come from away. I'll continue to use them. They have a lot of cool designs too.

July 26, 2023
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Reply from fiitgshop.com

Thanks for your trust all the time, John. We strive to provide high quality products, excellent customer service and appreciate you taking the time to share your feedback

Rated 5 out of 5 stars

Good deal

Exactly what I ordered, washed a couple times and no issues.

July 22, 2023
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Reply from fiitgshop.com

Glad you're happy with your purchase, North. We strive to provide high quality products, excellent customer service and appreciate you taking the time to share your feedback. :)

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