Promised a good value and over delivered. I ordered custom hockey jerseys and held my breath waiting to see what arrived. Each item was perfect: style, color, size, stitching, logo, names, numbers,... See more
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ordered 2shits & paid in full. months ago. get notified that you want another payment equal to full price payment. then tell me you need to contact mfg to even see if what I ordered is possible to be... See more
Company replied
I am a returning customer having purchased over a dozen jerseys from footy shop. In my most recent order I purchased 10 baseball jerseys; pink & black. I had already purchased 10 of previously.... See more
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Very satisfied with my jerseys all my jerseys ..I've have ordered have came perfect. Quality is on point the stiching is nice very fast and easy to order ... shipping did not take long ... will defini... See more
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Company details
Written by the company
We hope everyone can afford at least one piece of custom jersey apparel. and We hope you love what you've ordered! But just in case you're not 100% satisfied, pls give us a chance to make it right!
Contact info
United States
- fiitgshop.com
3.6
Average
305 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I PURCHASED PERSONALIZED SOCCER…
I PURCHASED PERSONALIZED SOCCER UNIFORMS SIZE 5X
MY WIFE IS 5'2"150ibs THE UNIFORMS FIT HER. SHE WEARS AN XL IN SIZE
February 24, 2023
Reply from fiitgshop.com
Hi Duane,
Really sorry for the un-perfect purchase, can you take a photo of the jersey you received for me to check with the factory if we made the wrong size? The measurement of the length(from top to bottom) and bust(right under the arm), and pls straighten it, no wrinkle. Thanks.
Best Wishes
Fiitgshop
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Happy Customer
I ordered plenty of jerseys from these guy's.. Always great quality. And if I had a problem it is taking care of right away.. This place I highly recommend..
February 19, 2023
Reply from fiitgshop.com
Glad you're happy with your purchase, James. We strive to provide high quality products and appreciate you taking the time to share your feedback.
Welcome to reorder and wish for long-term cooperation. Shop here https://www.fiitgshop.com/ and feel free to contact us at support@fiitgshop.com if any questions.
This customized jacket turned out…
This customized jacket turned out amazing. Far exceeded expectations! All the information/choices were correct, the material is high quality and soft, the fit was spot on, and it looks great. It took a while to receive the jacket (about a month) and the shipping tracking was not in English.
February 18, 2023
Reply from fiitgshop.com
Glad you're happy with your purchase and appreciate you taking the time to share your feedback, Jennifer
I think the jacket worth the waiting, anyway, if order is hurry, you can email me order number at support@fiitgshop.com right after placed, will urge the production for you and keep you update, also you can choose expedited shipping method, turn around time will be about 15-20 business days.
Outstanding Customer Service The quality of the product is…
The quality of the product is exceptional, nothing can stand alongside it. The website was easy to navigate, and ordering was a piece of cake. Well done.
February 18, 2023
Reply from fiitgshop.com
Glad you're happy with your purchase, James. We strive to provide high quality products and appreciate you taking the time to share your feedback.
Welcome to reorder and wish for long-term cooperation. Shop here https://www.fiitgshop.com/ and feel free to contact us at support@fiitgshop.com if any questions.
Reply from fiitgshop.com
Oh Josh, hearing you like what you received is all that we could hope for. We strive to provide hight quality products, excellent customer service as wish long term cooperation with you. Shop here https://www.fiitgshop.com/ and feel free to contact us at support@fiitgshop.com if any question in the future.
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The jerseys was exactly what I wanted
The jerseys was exactly what I wanted, and it made for a very nice Valentine's Day present for my wife.
March 8, 2023
Unprompted review
Reply from fiitgshop.com
Glad to hear that and thank you for sharing this with us! It means so much when our customers are satisfied with what they purchase.
Tock up on a coming summer wardrobe with your fave essentials up to 15% OFF. Shop here https://www.fiitgshop.com/
This is our third time ordering team…
This is our third time ordering team jerseys from here. This time we ordered in bulk and they were very helpful processing It all. Jerseys turned out great!
March 8, 2023
Unprompted review
Reply from fiitgshop.com
Glad you're happy with your purchase, and thanks for your trust all the time, Kyle.
We strive to provide high-quality products and excellent customer service and it does mean so much when our customers share their awesome experiences.
Wish long term cooperation with you!
My jersey was fye it was a lil big but…
My jersey was fye it was a lil big but it was just how I wanted it.
January 23, 2023
Reply from fiitgshop.com
Glad you're happy with your purchase and appreciate you taking the time to share your feedback, Zeek, may i know your size of your usual wear, I will send your feedback on the size to our group~
Took forever
Took forever, shipping information was completely incorrect, embroidery started falling apart after a gentle hand wash and air dry. Looks great, hence the extra star, but quality is suspect, and communication is absolutely abysmal. Not at all worth the coin.
January 21, 2023
Reply from fiitgshop.com
Hi Hoffman,
Sorry about this unprofessional experience, that is totally not what we want for you, can you send me the pic of the jersey at support@fiitgshop.com, we will check for you about the problem asap.
Again sorry for the inconvenience. We will keep an eye on your email for to help you.
FiitgShop
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It took over a month to get my order i…
It took over a month to get my order i thought it wasn't going to come it took so long lm afraid to order anything else
January 31, 2023
Reply from fiitgshop.com
Hi Dexter
Really sorry for the the delay, you know we had Chinese New Year vacation at the end of Jan, so any order placed during Jan and Feb, would be some delay, hope you can understand
I think next time if order is hurry, you can choose expedited shipping method, and email me order number, we will keep you update
Best Wishes
Fiitgshop
never received my first order
never received my first order, reached out but you were no help
December 2, 2022
Reply from fiitgshop.com
Hi Darryl,
Sorry if any late reply, we are just back from New Year vacation, and here we find your package was delivered on 20th, Jan, can you pls check with your family see if anyone picked it already
2023-01-20 14:56
Romeo, duly done
2023-01-20 06:31
Romeo, go out to deliver
Or pls contact us at support@fiitgshop.com about the problem with your order, we will check for you asap to see if there are any mistakes.
Fiitgshop
The product is better than expected
The product is better than expected. Though it took a little longer to receive my order than I'd thought I very happy with the product and will be ordering more of the same.
January 25, 2023
Reply from fiitgshop.com
Glad to hear that you love it, Shane. And thank you for sharing this with us! It means so much when our customers are satisfied with what they received.
And sorry about the delay, we had New Year vacation, so order took some longer for production than normal, if any order is hurry in the future, can contact us at support@fiitgshop.com, we will keep an eye for you on it
Fiitgshop
expedited shipping takes too long
I love the quality of the products! I've been pleased with everything I've purchased. The only negative thing for me is the delivery time when I pay for expedited shipping. I may need to see the shipping details, but it takes about a month.
February 1, 2023
Reply from fiitgshop.com
I am sorry about the long waiting, you know we had New Year vacation, so order took some longer for production than normal and express company was closed too, if any order is hurry in the future, can contact us at support@fiitgshop.com, we will keep an eye for you on it
Fiitgshop
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I made a custom order...
I made a custom order and paid for expedited shipping. I sent an email to the customer support site and I haven't heard anything back from the company. I'm feeling like this is a scam. Please beware...
January 12, 2023
Unprompted review
Reply from fiitgshop.com
Hi Keith,
Sorry about this unprofessional experience, we are just back from New Year vacation, can you pls contact us at support@fiitgshop.com about the problem with your order, we will check for you asap
Again sorry for the inconvenience. We will keep an eye on your email to help you.
FiitgShop
Amazing product!!!
Great product, easy customer service. Loved the product! Will order again
January 16, 2023
Unprompted review
Reply from fiitgshop.com
Hi Jason, glad that you are satisfied with what you received and appreciate your feedback! Looking forward to your new order and feel free to contact us at support@fiitgshop.com if any questions :)
Beyond pleased!!😁
I can't express how pleased I am with my jacket! Was waaaaay better than I was even expecting. Quality A+++
January 13, 2023
Unprompted review
Reply from fiitgshop.com
Glad you're happy with your purchase, Tee. We strive to provide high quality products and appreciate you taking the time to share your feedback.
Welcome to reorder and wish for long-term cooperation. Shop here https://www.fiitgshop.com/ and feel free to contact us at support@fiitgshop.com if any questions.
ordered 2shits & paid in full
ordered 2shits & paid in full. months ago. get notified that you want another payment equal to full price payment. then tell me you need to contact mfg to even see if what I ordered is possible to be made. after several emails back and forth demanding addnl payment and still not verifying what was ordered can be made, I still have not received shirts nor verification that they can even be made properly, nor a refund! not a great experience.
November 15, 2022
Reply from fiitgshop.com
Hi Frank
Sorry if any trouble, but
1, We received your order on 19, Nov, 2022, and emailed you right away when finding the problem of your order(it failed to add the extra charge of custom details to the total sum, a mistake sometimes made due to the slow network speed)
2, We received your reply on 23, Nov, 2022, about how to make the jerseys for you, we did agree with it same time, but need to make the balance to process the order
3, We checked with you about the payment to go ahead with the production, but no reply till 24, Dec, 2022, you said want to cancel the order, we replied you will cancel the order and make the refund right after we got this email on 26th, Dec, 2022.
So may I know if there any problem you give us a 1 star feedback?
Best Wishes
Judy
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I placed an order on December 12
I placed an order on December 12. I have not received my product nor have I received an update. No one has reached out to me. I ordered something from them a year ago and it was perfect. That's why I ordered again. The inability to receive an update is an issue. 1 month is too long without some kind of update. I love the products but with no contact or information about my order I can't give a higher rating.
December 12, 2022
Unprompted review
Reply from fiitgshop.com
Hi Keith,
Sorry about this delay, that is totally not what we want for you, can you pls send me the order number or contact us at support@fiitgshop.com, we will check for you about the order status asap.
Again sorry for the inconvenience. We will keep an eye on your email for to help you.
FiitgShop
It took a while to come and I was mad…
It took a while to come and I was mad about that but when the finished product arrived I liked it so much I forgot how long I actually waited.
January 7, 2023
Unprompted review
Great products quick process great customer service
December 1, 2022
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