Policy paid for towing with just a receipt. Reimbursement for repair require all kinds of extra proof of ownership and they only paid about half of the 30% owed on the bill. That was only $50 more tha... See more
Company replied
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See what reviewers are saying
I have not taken advantage of anything in my savers there aren't a lot of options for my demographics. Not really sure why I received a RYRE email I suppose it's just a review bomb campaign. Als... See more
Company replied
Membership plan came with free Telehealth calls and this was such a fantastic option to have. Super quick, have used them a couple times and made me realize it was even a better option than the provid... See more
Company replied
5/5 Stars! Amazing roadside, towed me as many times as I needed when my car broke down due to alternator issues. Unlimited tows and always quick and super helpful, kind staff. Definitely will be recom... See more
Company replied
Company details
Written by the company
FIMC is a trusted provider and servicer of membership plans that protect our customers from the most common expenses families encounter. In a perfect world, having a budget would be enough. But real life doesn’t work that way. Unexpected auto, home, family and healthcare events can happen at any time – and insurance doesn’t always cover the costs. Our benefits are designed for the moments when life gets all too real and you need someone to have your back. We’re a safety net that helps pay the expenses you didn’t plan on, so you can get on with the business of living. Whether it’s solutions for your home, auto, or pets we offer comprehensive benefits that can help save you money.
Contact info
P.O. Box 1299, 34236, Sarasota, United States
- 800-621-5287
- ServiceExperienceCenter@fimc.com
- fimc.com
3.9
Great
271 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FIMC
Dear Di Beaudry, thank you so much for your review, we love to hear that you enjoyed service. We have passed along your feedback to our management team, and we look forward to helping you in the future.
Reply from FIMC
Thanks for the 5 star review, Cassandra! Your feedback is a great way to let us know we’re on track to help our Members when they need it most. We love providing the best in home, auto, pet and other everyday benefits. Check out our other membership plans on www.myrealbenefits.com – and we look forward to serving you again in the future!
The extended warranty that I had with…
The extended warranty that I had with fimc didn’t last as long as my loan term so during the end of my loan it cost me more for maintenance and repairing since my FIMC expired wayy before my loan term was done.
July 2, 2024
Reply from FIMC
Hello Nathaniel, We appreciate you taking the time to express your concerns. It's important to us that we address any issues that arise with your plan. We regret any inconvenience you've experienced due to the timing of your plan expiration. Please know that our coverage is designed with flexibility in mind, allowing for renewal at any point to ensure continuous protection. Your satisfaction is our priority, and we're here to provide dependable service. We invite you to call us at **800-621-5287** so we can personally assist you. We're here to help!
Reply from FIMC
Jonathan, thank you for taking the time to leave us a review. We work hard to provide the highest level of service and we’re sorry to hear that we did meet your expectations. We have shared your comments with the team so we can continue to improve. If you have additional questions, concerns, or feedback, please feel free to call us at 800-621-528.
they are very professional and on time…
they are very professional and on time for there customers
July 1, 2024
Reply from FIMC
Thanks so much for taking the time to leave us a review! It makes our day to hear how much our Members love our professionalism on time service they’ve received. We have passed your review on to our team and look forward to helping you in the future! Please spread the word – we love referrals!
Reply from FIMC
Dear Raymond, We're truly sorry to hear that your experience did not meet the high standards we strive for. We understand your concerns regarding expired deals. We take your feedback seriously and would like to learn more about your specific situation to address the situation, so it doesn't happen again. Please give us a call at **800-621-5287** at your earliest convenience. We're here to help!
No Follow Up
I submitted an invoice for a auto repair looking to receive a reimbursement in return and I have not gotten a update about it. I put the claim in roughly 4-6 months ago.
January 8, 2024
Reply from FIMC
Dear Jasmine, thanks for sharing your feedback. We’re sorry your experience with our claims process didn’t match your expectations. Your Feedback has been shared with our team members in an effort to improve our service going forward. If there is still an opportunity to resolve this for you, please contact us at 800-621-5287.
I don't know who you are or how you got…
I don't know who you are or how you got my email address. I've never heard of your company before.
July 2, 2024
Reply from FIMC
Dear Lukas, We sincerely apologize for any confusion caused by our recent communication. It seems there has been a mix-up, and we understand how important it is to recognize the companies you do business with. We are **FIMC**, the proud provider of your **Home and Auto Plus plan**. Our goal is to ensure you're familiar with the valuable services we offer, which is why we reached out. We value our relationship with each member and are here to support you. Please return our call at 800-621-5287 so we can address any concerns and answer all your questions. We're looking forward to speaking with you and thank you for being a part of the FIMC family.
Informative
They made sure to keep me informed of the process and status of the situation we were dealing with.
May 13, 2024
Reply from FIMC
Dear Mo, thank you so much for your review, we love to hear that you enjoyed the service we provided for you. We have passed along your feedback to our management team, and we look forward to helping you in the future.
Customer care
May 23, 2024
Reply from FIMC
Dear Linda, thank you so much for your review, we love to hear that you enjoyed the customer service that was provided to you. We have passed along your feedback to our customer care team, and we look forward to helping you in the future.
This product is terrible
This product is terrible. I sell this at my job and got a discount to try it to sell more and none of it works. Discounts are denied at the two restaurants I tried with vouchers, I needed a tow and they said my memembership was expired but its a 3 year membership and its only been a year. I have never used one thing but have tried 3-4 times awful product
June 25, 2024
Reply from FIMC
Dear CG, Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our membership benefits did not meet your expectations. It’s concerning to learn that the discounts were denied, and your membership status was incorrectly reported as expired. We understand how frustrating this must be, especially when you’ve made multiple attempts to utilize the services. Your feedback is invaluable to us and has been shared with our team members in an effort to improve our service going forward. We are committed to ensuring our members can fully enjoy the benefits they are entitled to, and we want to make this right for you. If there is still an opportunity to resolve this for you, please don’t hesitate to contact us at 800-621-5287. We hope to have the chance to provide you with the quality service you deserve.
it was very easy to file a claim and…
it was very easy to file a claim and the communication with the company was easy also
June 25, 2024
Reply from FIMC
Jeffery, thank you so much for your 5-star review, we love to hear that you enjoyed our customer service. We have passed along your feedback, and we look forward to helping you in the future.
So helpful and knowledgeable about my…
So helpful and knowledgeable about my concerns and able to answer my questions
June 22, 2024
Reply from FIMC
Thanks for the 5 star review, Nathan! Your feedback is a great way to let us know we’re on track to help our Members when they need it most. We look forward to serving you again in the future!
No where to use your card
No where to use your card. Places I want to stay, didn’t honour your services.
You’re benefits were useless.
July 30, 2023
Reply from FIMC
Dear Simone, We sincerely apologize for the inconvenience you’ve experienced with our service. It’s disheartening to hear that the places you wished to stay did not honor our services, and we understand the frustration this has caused. We would greatly appreciate it if you could give us a call at 866-522-6232 so we can address this matter directly with the participating locations that denied you service. Your satisfaction is important to us, and we are committed to ensuring that our benefits are recognized and valued by our members. Thank you for bringing this to our attention. We are here to help and look forward to speaking with you to resolve this issue.
Friendly and efficient staff!
The representative I spoke to was friendly and helped me with what I needed. Very satisfied.
October 12, 2023
Reply from FIMC
Theresa, we are so pleased you had a good experience with our representative! Our members’ feedback helps us continue to improve the service we provide. Let us know if there is anything else we can help you with in the future. We appreciate your business!
Reply from FIMC
Thanks for the 5 star review, Julie! Your feedback is a great way to let us know we’re on track to help our Members when they need it most. We love providing the best in home, auto, pet and other everyday benefits. Check out our other membership plans on www.myrealbenefits.com – and we look forward to serving you again in the future!
I feel they gave a helping hand in a…
I feel they gave a helping hand in a expedited manner, considering it was weekend. And was very professional & courteous in helping.
June 23, 2024
Reply from FIMC
Linda, we are so pleased you had a good experience with our service! Our members’ feedback helps us continue to improve the service we provide. Let us know if there is anything else we can help you with in the future. We appreciate your business!
Tow not within network. my car was towed…
We were able to get our car towed in the late night hours. We were able to select a local tow company that was available at the time we needed the tow. Due to the company referral, tow not being available.
May 10, 2024
Reply from FIMC
Bernard, we are so pleased you had a good experience with our dispatch assistance! Our members’ feedback helps us continue to improve the service we provide. Let us know if there is anything else we can help you with in the future. We appreciate your business!
The roadside service is good
The roadside service is good, but the vehicle repair reimbursement has too many hoops, and I gave up, it needs to be easier
June 24, 2023
Reply from FIMC
Thank you for bringing this to our attention. We’re sorry for any inconvenience or frustration that you may have experienced. We’re continuously working to improve our service, and your feedback has been shared with our team members in an effort to improve service in the future. We would like the opportunity to resolve this with you, please contact us at 800-621-5287/ 866-522-6232.
Great customer service and easy process…
Great customer service and easy process to use.
March 20, 2024
Reply from FIMC
Thanks so much for taking the time to leave us a review! It makes our day to hear how much our Members love the customer service they’ve received. We have passed your review on to our team and look forward to helping you in the future! Please spread the word – we love referrals!
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