Policy paid for towing with just a receipt. Reimbursement for repair require all kinds of extra proof of ownership and they only paid about half of the 30% owed on the bill. That was only $50 more tha... See more
Company replied
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See what reviewers are saying
I have not taken advantage of anything in my savers there aren't a lot of options for my demographics. Not really sure why I received a RYRE email I suppose it's just a review bomb campaign. Als... See more
Company replied
Membership plan came with free Telehealth calls and this was such a fantastic option to have. Super quick, have used them a couple times and made me realize it was even a better option than the provid... See more
Company replied
5/5 Stars! Amazing roadside, towed me as many times as I needed when my car broke down due to alternator issues. Unlimited tows and always quick and super helpful, kind staff. Definitely will be recom... See more
Company replied
Company details
Written by the company
FIMC is a trusted provider and servicer of membership plans that protect our customers from the most common expenses families encounter. In a perfect world, having a budget would be enough. But real life doesn’t work that way. Unexpected auto, home, family and healthcare events can happen at any time – and insurance doesn’t always cover the costs. Our benefits are designed for the moments when life gets all too real and you need someone to have your back. We’re a safety net that helps pay the expenses you didn’t plan on, so you can get on with the business of living. Whether it’s solutions for your home, auto, or pets we offer comprehensive benefits that can help save you money.
Contact info
P.O. Box 1299, 34236, Sarasota, United States
- 800-621-5287
- ServiceExperienceCenter@fimc.com
- fimc.com
3.9
Great
271 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went Above & Beyond My Expectations
Great experience from beginning the loan process to payoff. Would use again
June 24, 2023
Reply from FIMC
Thanks so much Michael for taking the time to leave us a review! It makes our day to hear how much our Members love our claims process and the great service they’ve received. We have passed your review on to our team and look forward to helping you in the future! Please spread the word – we love referrals!
I have not taken advantage of anything…
I have not taken advantage of anything in my savers there aren't a lot of options for my demographics.
Not really sure why I received a RYRE email I suppose it's just a review bomb campaign.
Also the name field requires more than 1 characture which is discriminatory to people who only wish to provide first initial
June 24, 2024
Reply from FIMC
Thank you for taking the time to leave us a review. We work hard to provide the highest level of service and we’re sorry to hear that we did not meet your expectations. If you are still experiencing issues, please contact us at 800-621-5287/ 866-522-6232. We would like the opportunity to resolve this with you. We appreciate your understanding and your business!
The service was horrible
The service was horrible. This is the second time I ordered a tow and it was never ordered. I waited for 2 hr then call the tow company that you guys said you dispatched. They said it was never sent to the tow co. The last time it was the middle of the night and I ended up ordering my own tow because no one call back in response to my request.
June 21, 2024
Reply from FIMC
Dear Tanesha, We appreciate your feedback and are deeply sorry to hear about the issues you’ve encountered with our towing service. It is unacceptable for you to have to wait, especially without any communication or follow-up. The situation you’ve described is not up to our standards, and we understand how critical timely service is when you’re in need of a tow. We are actively reviewing our dispatch process to ensure that this does not happen again. We would greatly appreciate the opportunity to discuss this with you further. Please give us a call at 800-621-5287 so we can address this issue with the tow company and ensure that you receive the prompt and reliable service you deserve.
Reply from FIMC
Thanks for the 5 star review, Jeanne! Your feedback is a great way to let us know we’re on track to help our Members when they need it most. We love providing the best in home, auto, pet and other everyday benefits. Check out our other membership plans on www.myrealbenefits.com – and we look forward to serving you again in the future!
Decent Enough
I love the perks that are offered. However, some are so hard to use due to stipulations, or they are no longer partnered with the companies that they used to be, which makes it hard. Every city and state do not have the same companies within them. One thing I'd love to see is the implementation of the Sam's Express Car Wash membership discount, like I stated in another one of these things.
I don't remember the date of service.
June 18, 2024
Reply from FIMC
Hi Monie, Thank you for sharing your feedback! We truly appreciate your positive feelings about the perks we offer. 🌟
We apologize for any inconvenience. We’re actively working to improve and adapt our offerings to better serve our diverse customer base across different cities and states.
As for the Sam’s Express Car Wash membership discount, we’ll certainly take that into consideration. Your input matters, and we’ll explore ways to enhance our benefits. If you have any other suggestions or specific requests, feel free to share them with us. We’re committed to providing the best experience possible!
Reply from FIMC
Hi Todd, Thank you for your feedback! I’m glad to hear that the process was quick and easy for you. If you have any more questions or need further assistance, feel free to contact us!
I didn’t like what I had to go through…
I didn’t like what I had to go through to get $250, it was ridiculous. Provides all that information back to back because something wasn’t right and I just didn’t get it. And why had to supply information that your company say it was going to pay for, but to be told we not paying that your health insurance paid for it.😳
January 18, 2024
Reply from FIMC
Hi Latasha, Thank you for your feedback. We apologize that our claim experience didn't meet your expectation. Please contact us at 800-621-5287 for assistance and to address any concerns about your coverage. We're here to help!
Not worth the extra money
The compensation is not worth the premium.
You can not make a claim if the bill is placed in someone else name because you had to work and couldn't pick your car up even though you can prove it was the car with the warranty on it.
April 1, 2024
Reply from FIMC
Dear Christina, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We want to assure you that we are committed to providing our members with clear and fair benefits. As such, we would like to look into this matter further for you. Please reach out to us 800-621-5287. We/re here to help!
Eventually got my request in but not…
Eventually got my request in but not before going back and forth with the adjuster about when my car mad it to the lot for repair I feel like she could have asked why there was two dates on the invoice and not try to leave it for me to do I had to call three way with her on the phone because she didn’t want to call back told me to have them call her when she is the one that is suppose to investigate but once that got fix it went through super easy
May 24, 2024
Reply from FIMC
Hi Ashle, Thank you for sharing your experience! I’m glad to hear that the issue was resolved and the process became smoother. We’re committed to making every experience better for our customers! Your feedback is valued and will be use to enhance our processes! We truly appreciate it.
Poor customer service
Poor customer service. Very difficult website to file claims. No follow up calls from the office.
They didn't complete my claim and still owes me money
June 16, 2024
Reply from FIMC
Dear Leon, We regret to hear that our claims process fell short of your expectations. We appreciate you bringing this to our attention, and we've communicated your concerns to our team for service enhancement. Should you give us a chance to rectify the situation, please reach out at 800-621-5287. We're here to help!
Not really clear enough on app what is…
Not really clear enough on app what is exactly covered on maintenance or repairs
June 16, 2024
Reply from FIMC
Hi member, Thank you for sharing your feedback! We appreciate your honesty. Ensuring clarity about maintenance and repair coverage is crucial. We apologize if our app fell short in this regard. We’ll work on improving the information provided to make it more transparent. Your insights help us enhance our services!
She was polite & gave examples
She was polite & gave examples . But I would like a hard copy brochure PLEASE!
Fawn
June 1, 2024
Reply from FIMC
Hi Fawn, Thank you for sharing your positive experience! I have ordered a brochure for you and it is on its way to you. If you have any further questions or need assistance, feel free to reach out to us!
Excellent customer service
The representative explained the process and the estimated time for completion of my claim.
May 3, 2024
Reply from FIMC
Denise, Thank you for your positive review! We’re thrilled to hear that our representative provided you with clear guidance and timely information regarding your claim process. Your satisfaction is our top priority, and we’re glad to have met your expectations.
Reply from FIMC
Hi Ronald, Thank you for your feedback! We sorry our resolution time did not meet your expectations. We have shared your feedback with the team. Please contact us at 1-800-621-5287 so that we can assist you with this situation, we here to help!
I was able to complete and submit the…
I was able to complete and submit the claim form online. I received payment in a very timely manner.
February 1, 2024
Reply from FIMC
Linda, We’re delighted to hear about your smooth experience with our online claim submission and prompt payment process. Thank you for sharing your satisfaction with us!
Great and Fast serviced!
March 12, 2024
Reply from FIMC
Keewona, We’re thrilled to hear that you experienced great and fast service! Your feedback is greatly appreciated, and we look forward to serving you again.
Reply from FIMC
Robert, Thank you for recognizing our team’s patience, helpfulness, and kindness. We’re committed to providing excellent service and are glad to hear we’ve made a positive impact.
Geat service with quick response!!!
June 15, 2024
Reply from FIMC
Danny, We’re ecstatic to hear about your experience with our quick response and great service! Thank you for your wonderful feedback.
Timely manner needs more work and…
Timely manner needs more work and better are more tow services
March 14, 2024
Reply from FIMC
Hi Conswella, Thank you for sharing your thoughts. We’re here to address any concerns you may have. We’re committed to improving our services, we will look into your feedback and will do everything possible to ensure your next experience exceeds your expectations.
Reply from FIMC
Thank you, Ashley, for your feedback. It’s wonderful to hear about your experience with our quick response and review process, leading to a swift deposit. We’re glad everything went smoothly for you!
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