Debenhams Finance - Credit Card Reviews 

142
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers had a great experience with this company. Customers consistently find the credit card easy to use and manage, appreciating the smooth online experience, clear payment reminders, and secure payment system. Many praise the excellent service, highlighting its reliability as a helpful financial tool for emergencies and its contribution to making smarter financial decisions. However, some customers also noted issues with customer service. People reported difficulties resolving problems, being locked out of the app, and experiencing unhelpful responses from the complaints department regarding blocked cards or reward points.

What people talk about most

User experience

Consumers find the user experience to be positive, with many praising the ease of use of the mobile app and... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and calling the... See more

Payment

Users describe positive interactions with payment, often highlighting the ease of use for shopping and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the staff as polite,... See more

Product

Customers had positive experiences with the product, with many expressing satisfaction and comfort with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enjoy my Debenhams card. I have had my card a long time now, with no complaints. They have stopped payments immediately when I have asked them, either when I don’t recognise them or made a... See more

Company replied

Rated 5 out of 5 stars

The Debenhams credit card has been a great companion and very helpful, especially in times of need. It’s easy to manage, from checking statements to making payments, and the offers and rewards add rea... See more

Rated 5 out of 5 stars

Regular update on monthly payments and statements. I have information on ways to use my credit card effectively and reward options available to me. As well as credit card increase review as at... See more

Rated 5 out of 5 stars

No fuss credit card, easy to use , easy to keep up with monthly payments through reminders. not yet needed to contact customer services but clear ways to contact them. ive had this card for a while no... See more


Company details

  1. Shopping & Fashion

Written by the company

Welcome to Debenhams.com – your favourite online shopping destination where you’ll find the latest fashion and accessories for women, men and kids, plus bestselling makeup, fragrances and hair products from the biggest brands in beauty, and design-led homeware to liven up your living space. Shop online at Debenhams.com. This page relates to our financial services, including Debenhams Mastercard credit card.


Contact info

4.2

Great

TrustScore 4 out of 5

142 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(142)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

The Debenhams credit card has been a…

The Debenhams credit card has been a real lifesaver for me. It’s great for emergencies when unexpected expenses come up, and I like that I can use it without worrying about long-term debt since I pay it off quickly. It’s reliable and gives me peace of mind.

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

Never ever get one of these credit…

Never ever get one of these credit cards. I got locked out of the app so could not access my statements. Numerous phone calls to customer service could not resolve this. One lied and said he would post hard copies of my statements. I finally cancelled the card again no easy task. Once again customer service lied. I have had no final statement posted as promised or confirmation of closure.

April 2, 2026
Unprompted review
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Rated 5 out of 5 stars

No fuss credit card

No fuss credit card, easy to use , easy to keep up with monthly payments through reminders. not yet needed to contact customer services but clear ways to contact them. ive had this card for a while now and am happy and comfortable with it.

March 6, 2026
Unprompted review
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Rated 5 out of 5 stars

A godsend

Over the years, it has been a godsend when I needed to pay for that emergency tyre or last minute purchase.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

Interest is too high. When told points earned can be exchanged for an gift card to spend at debenhams it is near on impossible to use and the customer service are no use.

July 10, 2025
Unprompted review
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Rated 5 out of 5 stars

My experience in having my Debenham's…

My experience in having my Debenham's Credit Card helps to provide better security for me, especially using my mobile app which tracks my spending and making payments. My credit card also gives me improved fraud protection and last but not least, it gives me enhanced financial control and security of having the credit card.

February 13, 2026
Unprompted review

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