Debenhams Finance - Credit Card Reviews 

Everything is so simple and easy, also very secure.

Iv been using this company for years and the service i recieve is really great i would recomend them if your thinking of getting a credit card

I got a gift card through my credit card ( £20) to spend on Debenhams .com . I may as well scrap it as their site won’t take my order and gift card. When I try to contact them they ask for an order number and delivery details but I haven’t got an order yet !!! The site won’t take my e mail address, says it is invalid . No contact numbers at all , totally faceless !! I need to speak with someone to sort this out. The company is hopeless and badly run !!

DUX050776051 - I was meant to received this order on the 25th January 2026, until now 30th January 2026 not received.

Best card I have ever had very fair and easy to use thank you

Always good customer service but have to say their app is horrendous, can hardly ever get logged in ever since ive had the account. It either doesn't recognise your biometric or log in details. For the last two days its showed error when opening the app. This needs sorting.

Very good online services. App is easy to use

The company is good in borrowing in time of need.

Very easy to navigate App and worth applying for a credit card with Debenhams.

Staff always helpful and polite with any queries

Very easy to use, great customer support and points to spend at Debenhams. What’s not to love!

Always listening extremely helpful and many competitively priced offers I have used many times always instant so in this day and age I feel I can trust Debenhams to complete my needs also points make gift cards

You stopped us from paying the bills with cash now, without any notice,
which is very inconvenient,

Have been having trouble with some transactions since Debenhams changed their bank details. Had yet another issue today phoned for help the adviser response was " I am not really sure what to do about that"😕
I asked to be put through to the complaints department to discuss my issue,I was placed on hold when the adviser came back I was told the complaints department had said they were unable to help so not to put the call through. Since when does a complaints department get to say what you can complain about. 🤔 terrible customer service

Easy to use and make payments,just wish the interest wasnt so high

Such a great credit card, the customer service is amazing and so helpful. I would highly recommend this card.

I am happy for since I have be one of your customers.

It is quite ridiculous that in an age of 24/7 banking, New Day Ltd. is uncontactable between 4.00 on a Sunday afternoon and Monday morning. When they blocked my card because they incorrectly thought a payment was fraudulent I was unable to unblock it until the next day which cost me £300. Surprise, surprise, the complaints department said it was not their fault and refused to compensate me. And don't say that I could have contacted their online chat - I tried three times and got a whole load of pre-written platitudes which did not answer my questions. When I pressed them for information as to how I could urgently unblock my card they shut down the chat without explanation. Pathetic customer service.