Fingo by Automotive Lease Packaging Reviews 1,529

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 280 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. Many people appreciate the personalized, understanding approach of the customer service team, highlighting their dedication to guiding customers through processes and making everything simple.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, attentiveness, and... See more

Service

Users describe positive interactions with service, highlighting the efficiency, professionalism, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Response time

Customers had positive experiences with response time. Many reviewers highlighted the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Julie made everything simple for a novated lease novice like myself, she took care of everything and kept me well updated throughout the whole process. A very smooth process, would highly recommend Ju... See more

Company replied

Rated 5 out of 5 stars

I had the best experience when recently engaging Fingo to complete my vehicle lease. Rob and Dina were my customer reps and both could not have been more helpful. From car searches, to arranging test... See more

Company replied

Rated 5 out of 5 stars

I contacted Fingo Finance and spoke to Daniel Hudson, after the other provider was delayed due to not being on my employer's preferred supplier list. Dan moved very quickly and was able to obta... See more

Company replied

Rated 5 out of 5 stars

I’m on my second NL with Fingo, working with Julie, who is fantastic to deal with. Dina has also stepped in a few times when Julie was unavailable, and she has been equally helpful. Fingo’s pro... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Leasing Service
  5. Used Car Dealer

About Fingo by Automotive Lease Packaging

Written by the company

fingo


fingo

At Fingo , we provides a wide range of innovative and competitive finance solutions tailored exclusively to your situation.

Our finance team have a wealth of industry knowledge and provide a level of service unparalleled in the industry.

Click on the links below or call us on 1300 134 646 now and experience our class leading services.


Novated Lease
Personal Finance
Business Finance
Car Broker
Get Pre-Approved

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Ok what a great Company but also to…

Ok what a great Company but also to Daniel Hudson and Michelle thank you so much for sorting out my Novated Lease for my new BYD Sealion 7 , First to Daniel never have i met someone who explains details and is always contactable anytime of the day mate you are a assett to Fingo and i appreciate everything you have done! MIchelle Tran again amazing to deal with helped with all my Questions for Settlement so thank you also i really appreciate it , Anyone thinking of Novate Leasing a car please get in contact with Daniel he will get u sorted out so quick 15/10 👌🏻

Regards Doug Robinson

April 23, 2026
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Reply from Fingo by Automotive Lease Packaging

Hi Doug, thank you for the incredible feedback. We are pleased to hear that Daniel and Michelle provided such exceptional service in sorting out the novated lease for your new BYD Sealion 7.

It is fantastic to know that Daniel’s clear explanations and constant availability made the process quick and easy for you. With the current EV FBT exemption, the Sealion 7 is a brilliant choice, and we are glad Michelle could assist with all your settlement questions to ensure everything was ready for the road. We will be sure to pass your high praise along to both of them. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

An effortless process

It was a professional and effortless process from beginning to end. The quotes were detailed and easy to decipher as a consumer, communications were timely and consistent, and financing documentation was relatively straight forward. Would definitely recommend Fingo for anybody looking at a novated lease.

April 23, 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Stacey, thank you for the feedback. We are pleased to hear that you found the experience professional and effortless from beginning to end.

Providing detailed quotes that are easy to decipher is a priority for us, as we want every consumer to feel confident when comparing car finance options. It is great to know that our timely communication and straightforward documentation helped make getting a novated lease a smooth process for you. Thank you for the high recommendation. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Great support and professional service

I had a really positive experience dealing with the team at Fingo, particularly Veronica, Colleen, and Tam. Throughout the process they were responsive, professional, and very helpful in guiding me through a novated lease transfer, answering questions clearly and keeping me updated at every step.
Although I ultimately wasn’t able to proceed due to my employer choosing a different novated lease provider, the level of service and support I received from Fingo was excellent. Everything was handled efficiently and with genuine care.
I wouldn’t hesitate to recommend Fingo to anyone considering novated lease services.

April 13, 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Teno, thank you for the feedback. We are pleased to hear that you had a really positive experience and that Veronica, Colleen, and Tam were so responsive and helpful throughout your enquiry.

While we understand that you were not able to proceed due to your employer’s choice of provider, we are glad our team could provide clear guidance on how a novated lease transfer works. Providing efficient service and genuine care is a priority for us, and we appreciate your high recommendation. We will be sure to share your kind words with the team. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Wes was a pleasure to deal with and…

Wes was a pleasure to deal with and worked towards a deadline - highly recommended

April 13, 2026
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Reply from Fingo by Automotive Lease Packaging

Hi, thank you for the feedback. We are pleased to hear that Wes was a pleasure to deal with and was able to work efficiently to meet your deadline.

Meeting specific timelines while providing high quality service is a priority for us, whether you are finalizing a new car lease or completing a novated lease application. We will be sure to pass your high recommendation and kind words along to Wes. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Julie was amazing

Julie was amazing to work with throughout my novated lease process. She made what could have been a complicated setup feel simple and stress-free.

From explaining the structure and benefits clearly to keeping everything moving with the dealer and finance team, she was on top of every detail. Her communication was excellent — always quick to respond and proactive with updates, so I never had to chase anything.

What really stood out was how she made sure everything was aligned properly before settlement, which gave me a lot of confidence in the process.

Overall, a smooth and seamless experience thanks to Julie. Highly recommend her to anyone considering a novated lease!

April 10, 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi, thank you for the feedback. We are pleased to hear that Julie made the novated lease process feel simple and stress-free for you.

Providing a clear explanation of the structure and benefits is a priority for us, and it is great to know that Julie was on top of every detail with the dealer and finance team. We are glad her proactive communication gave you confidence leading up to settlement. We will be sure to share your kind words and high recommendation with Julie. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Great service

They have a good customer service I got what I needed

April 4, 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi, thank you for the feedback. We are pleased to hear that you had a positive experience and that our team provided the support you needed to get everything sorted.

Delivering high quality customer service is a priority for us, whether you are looking for car finance or exploring novated lease options. We appreciate you taking the time to share your experience. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Novated Leasing made easy

Nick and the staff at Fingo were amazing to deal with. Nick went out of his way to help me get the vehicle I wanted within a specified budget. All the staff are super friendly and helpful. Excellent customer service. Highly recommended

March 19, 2026
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Reply from Fingo by Automotive Lease Packaging

Hi, thank you for the feedback. We are pleased to hear that Nick and the staff were amazing to deal with and provided excellent customer service throughout.

It is great to know that Nick went out of his way to help you find the vehicle you wanted within your specified budget. Helping our clients navigate car finance and novated lease eligibility to find the right fit is what we strive for. We will be sure to share your kind words and high recommendation with Nick and the rest of the team. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Great customer service and attention to…

Great customer service and attention to detail. No question left unanswered. I will highly recommend Dan to my colleagues to assist with their Novated lease enquires.

March 30, 2026
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Reply from Fingo by Automotive Lease Packaging

Hi Dallas, thank you for the feedback. We are pleased to hear that you experienced great customer service and that our team provided strong attention to detail.

Ensuring no question is left unanswered is a priority for us when helping clients understand the novated lease process. It is fantastic to know that Dan provided such thorough support. We will be sure to share your kind words and high recommendation with him. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Simple process

Simple process - summary report/quote was clear and transparent - did not simple focus on savings but also detailed total out of pocket. Fingo reps were prompt and efficient

April 1, 2026
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Reply from Fingo by Automotive Lease Packaging

Hi, thank you for the five-star review. We are wrapped to hear that you found our process simple and our reps prompt and efficient.

Providing a clear and transparent novated lease quote is incredibly important to us. We always make sure to detail the total out-of-pocket costs alongside the tax savings so you have a complete, honest picture of your financial options before making a decision. It is brilliant to know this clarity made the experience work well for you.

Thank you for your feedback, and we will be sure to pass your kind words on to the team. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Great service

Great service, quick and informative. Friendly and easy to deal with. Highly recommend.

March 27, 2026
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Reply from Fingo by Automotive Lease Packaging

Hi, thank you for the five-star review. We are wrapped to hear that you experienced great service and found our team friendly and easy to deal with.

Providing quick, informative support is exactly what we aim for to ensure a smooth novated lease experience from start to finish. It is brilliant to know we hit the mark and made the process simple for you.

Thank you for your high recommendation, and we will be sure to pass your kind words on to the entire team. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Nothing was a problem and if issues…

Nothing was a problem and if issues arose a solution was found

March 12, 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for such a lovely review. We hope that you enjoy your new car.

Rated 5 out of 5 stars

Quick & easy

First time getting a Novated lease, but Gehan and Alistair made it all feel like a cake walk. The process was completed within a week’s time, without me having to follow up with them even once. They were both extremely pleasant to deal with, very quick in all their responses and had answers to all my questions. 100% would recommend.

March 24, 2026
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review! We are so happy that you enjoyed the experience.

Rated 5 out of 5 stars

The staff are great at what they do…

The staff are great at what they do extremely professional and well knowledgeable could not be happier with this

March 12, 2026
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Reply from Fingo by Automotive Lease Packaging

Hi Gregory, Thank you so much for your review. Thank you for being a loyal Fingo customer.

Rated 5 out of 5 stars

Super helpful

Dan was super helpful with the complete process. Always keep me up to date with everything that was happening and made the process very easy.

March 13, 2026
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Reply from Fingo by Automotive Lease Packaging

Hi Darren, we hope that you love the new car! Thank you for your review.

Rated 5 out of 5 stars

New car in 1 month

Fingo was one of the companies my employer used for Novated Leases, after reaching out to both companies, Fingo was the one that responded the fastest and ultimately won my business. It all started with investigating a novated lease online, then Adam phoned me and in approximately 1 month later, I drove out of the dealership with a new car. Adam was very helpful with providing me with quotes, responding to messages, and ultimately organising the novated lease application. Any question or query was no trouble, Adam was friendly and informative and I recommend both Adam and Fingo to anyone looking for a novated lease.

March 14, 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Sounds like a wonderful experience! Thank you so much for your review!

Rated 5 out of 5 stars

2nd Vehicle Lease with the team

2nd Vehicle Lease with the team - continuously demonstrate, speed, efficiency in processing and overall timely communication - my experiences anyway to date. Well done.

March 17, 2026
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Dwight! Enjoy the new car!

Rated 5 out of 5 stars

Smooth experience…

Adam was great from the first conversation, and everything went pretty smoothly as I'd already sourced a car

February 18, 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Lesley, Thank you so much for such a lovely review!

Rated 5 out of 5 stars

Fingo was recommended to me by a family…

Fingo was recommended to me by a family member. I called them and got through to someone straight away.
Nick and his team were very helpful and guided me through the entire process.
I’m happy with Fingo and happy to recommend them.
Claes NSW

March 2, 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Claes, We are so happy that you have had such a helpful experience. We hope that you enjoy your new car.

Rated 5 out of 5 stars

Raja and Alistair were awesome to deal…

Raja and Alistair were awesome to deal with during the whole process of getting a novated lease. Extremely helpful and always took the time to explain everything. They made the process as quick and easy as possible and we got a new car within a week.

March 13, 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Thomas, Thank you so much for your review! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Great experience

Great experience, very quick turnaround from first contact with Gehan to driving brand new car. Highly recommend.

February 24, 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review! We are so happy that Gehan was able to provide such a quick turnaround.

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