FirstMortgage Reviews 

34,028
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 4,736 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, friendly, and always available to answer any questions along the way. Many consumers note that the entire mortgage process is kept very straightforward, smooth, and remarkably stress-free from start to finish. Reviewers also highlight the exceptional communication and consistently quick response times provided throughout their house-buying journey. First-time buyers particularly appreciate the clear guidance, patient explanations, and expert advice that make complex procedures much easier to understand. People consistently recommend these reliable advisors for delivering wonderful service and successfully securing the best possible deals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful,... See more

Service

Customers report overwhelmingly positive experiences with the mortgage advisory service. Reviewers frequently... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the entire application... See more

User experience

People report positive experiences with user experience, finding the process straightforward, stress-free,... See more

Response time

Users describe positive interactions with response time, consistently noting that communication is prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very positive experience again for our remortgage. Nothing too much trouble and always on hand to answer questions. Thanks to Lawrie and Megan for all their work in getting us the best deal and keepin... See more

Rated 5 out of 5 stars

Paul and David helped us with our new mortgage for our home move. Process was very straight forward and fuss free. Really handy to be able to upload documents online to save having to take physical co... See more

Rated 5 out of 5 stars

From the beginning First Mortgage were brilliant. As a first time buyer,I was extremely overwhlemed by everything until I spoke to Kayleigh and Jae. Both made everything super simple and really he... See more

Rated 5 out of 5 stars

Abby and Sharon at the Musselburgh branch went above and beyond getting my mortgage over the line, they were in contact with me the whole time and I really felt they were working to get me the best p... See more


Company details

  1. Mortgage Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency
  4. Personal Insurance Company

About FirstMortgage

Written by the company

At First Mortgage, we believe mortgage advice should feel personal, not transactional.

For over 25 years, we've helped people make confident decisions about their homes with fee-free, impartial mortgage advice. Whether you're buying your first home, moving, remortgaging or exploring buy-to-let options, you'll have dedicated experts by your side every step of the way.

With access to over 10,000 mortgage products and smart technology that helps us search the market quickly and thoroughly, we focus on finding the option that's right for you and your circumstances. No jargon. No pressure. Just clear advice from people who take the time to understand your goals.

And because we're here for more than a single transaction, our support doesn't stop once the paperwork is complete. We're here with you through every move, milestone and moment of your homeownership journey.

Our advice is always free, and it's backed by our Mortgage Promise. If you receive a better mortgage offer elsewhere than the one issued by the lender we recommended and applied to on your behalf, we'll pay you £500.

First Mortgage. Here for you.

Free Mortgage Advice

Written by the company

First Mortgage are one of the UK’s longest established mortgage brokers and have been providing free impartial mortgage advice for over 25 years. To experience our award-winning service for yourself, please get in touch!

'Best in Market' Mortgage Promise

With over 10,000 mortgages available, we find the right one for you, guaranteed!

With over 10,000 mortgages available, we find the right one for you, guaranteed!
Our promise is simple: should you be offered a better like for like mortgage elsewhere, which is available to both intermediaries and direct customers, we’ll immediately match this, while at the same time paying a generous £500 towards your home buying legal fees. This offer is tangible proof of our commitment to complete customer care. Of course, we don’t intend making it easy for you to collect with our expert advisors committed to finding the very best deal for you from an unbeatable whole of market range of mortgages!

Contact info

5.0

Excellent

TrustScore 5 out of 5

34K reviews

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Replied to 6% of negative reviews

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5.0

All reviews

(34,028)

4,485 reviews in the last 12 months

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Rated 5 out of 5 stars

🏡 Excellent Service from Start to Finish

We had a wonderful experience with First Mortgage during the purchase of our first new home. Their service was excellent from start to finish and, most importantly, made what could have been a very stressful process feel completely smooth and stress-free.

Joanne and Frazer were outstanding throughout. They handled our case professionally, efficiently and with great care, while always being friendly, approachable and happy to help whenever we had questions.

We really appreciated their support, communication and personal attention throughout the whole process. We would highly recommend First Mortgage to anyone looking for a professional, friendly and reliable mortgage service.

Thank you, Joanne and Frazer, for making our first home purchase such a positive experience! 🏡❤️

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

First Time Buyer

In the first few meetings I worked with Stacy, she was exceptionally organised and had all things prepared for me ahead of every meeting. She answered every question and email with time and care and I trust that she found the best offer for me. Later I worked with Nicole, who organised everything behind the scenes and helped me to move into my property within 8 weeks.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly Fast and stress-free mortgage offer

Hi Damian Perrie/Joanne O'Connell,
Thank you very much for getting mortgage offer so very quickly. Based on my observation Damian is very knowledgeable and experienced. He collected all the information and document's require for the application from me and my wife. He spent time on our case over weekend and came back to us very quickly with products from different vendors that suits to our needs and briefed us of the products. We have called him few times to get clarification for our queries. He is very assertive and clarified all our queries with patience. His guidance and advise made smoother in choosing the right product . We have received the mortgage offer in a week from the day of submission and we were delighted and surprised to get the offer so quickly. This now really helps us a lot in planning and executing our next steps with sufficient time and with little or no pressure.
Joanne is so very helpful with her guidance for the documentation and application process. She is very approachable and swift in responding to our calls/emails.
Thank you Damian and Joanne for all your help and support throughout the process. Ramesh and Lakshmi

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great service, thank you

We had an unusual mortgage application but Razwana and the team from Livingston were extremely professional, kept in touch with us and were so helpful in getting us through. Razwana went above and beyond, no hesitation to highly recommend them.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Flawless service

Megan and Jessica were brilliant, very efficient in the review of my mortgage and recommended a perfect solution for my renewal.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have been dealing with First Mortgage…

I have been dealing with First Mortgage for almost 10 years. They helped me with my mortgage for my first property, have helped during remortgaging and now with moving on to a family home. Really easy process from start to finish. Our mortgage advisor Max and our client manager, Sean have been excellent throughout. During face to face meetings, phone calls and emails, every question and query was answered. We would very much recommend anyone to First Mortgage

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

They helped me every step of the way

They helped me every step of the way. Whatever information I needed about my mortgage application, they were there to help me understand the processes. Highly recommend it to anybody who's a first-time buyer!

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great Servcie

Really pleased with the service from First Mortgage. They made the whole process of remortgaging my flat straightforward and easy, with clear communication throughout. Everything went smoothly and I’d definitely recommend them.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

We honestly can't thank first montages…

We honestly can't thank first montages enough! They have been absolutely amazing and so helpful and thoughtful throughout the whole process! They really helped us understand everything and was very kind and easy to talk to. Especially both Anthony and Keiren, keeping us in the loop at all times and making us feel very comfortable. I can't recommend them enough, thank you so much again.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Chris Moore was handling my remortgage

Chris Moore was handling my remortgage. He made the process extremely smooth and offered online meetings to guide me through the process. Chris did an excellent job of securing a competitive mortgage deal for me. Would highly recommend.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

First Mortgage - Great Service

First Mortgage were great from start to finish, supporting me across the whole journey of purchasing my first house. Any question I had was answered super quickly and things I hadn't even thought of, information/support was provided, allowing me to focus my attentions elsewhere. Thanks Vicky & Kev for your assistance.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Found first mortgage a few months ago …

Found first mortgage a few months ago from an online search, great to have an initial face to face with Geo to talk through our options and get a decision in principal to be able to start looking at properties within a set price range. Following up via zoom and email after that was helpful to fit around work.Geo found us a good mortgage well within budget and gave us clear email instructions as to what we needed to gather for the mortgage application, she was very accommodating to make amendments when requested. Yvonne has kept us up to date via email and phone and responds promptly to any questions we have had, she is also clear in her emails and cc's us in correspondence with other agencies. This has been a really useful service as a first time buyer as I was clueless about what we needed to do! It is great that this is a free service for the customer!

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service - Corstorphine Branch

John and Anna from the Corpstorphine branch have been excellent throughout our application, clarifying and simplifying key information, thoroughly considering our situation and needs and have been very communicative throughout the whole process, taking much of the stress away.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

★★★★★

★★★★★

I had an excellent experience with First Mortgage and couldn’t recommend them enough. Sophie and Samantha were fantastic throughout the entire process of buying my first home.

As a first-time buyer, there were many things that were new to me, but they made everything much easier to understand and were always available to answer my questions. Communication was excellent, and I always felt well informed about what was happening and what the next steps were.

Samantha was incredibly helpful in finding and arranging the right mortgage for me, and Sophie was brilliant at keeping everything moving and supporting me all the way through to completion.

Buying your first home can be stressful, but having Sophie and Samantha supporting me made a huge difference. I’m now officially a homeowner and genuinely grateful for all their help. I would absolutely recommend First Mortgage, especially Sophie and Samantha, to anyone looking for mortgage advice.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Abby and Sharon were excellent! They replied really quickly to all our queries and took the stress out of what is often a difficult process. I have already recommended them to friends and will continue to do so.

Thanks Abby and Sharon!

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ive used First mortgage for years

Ive used First mortgage for years. They've done everything from new mortgages to remortgages and a number of insurance policies.

They take all of the hassle out of what can be a stressful process. They're readily available including weekends and evenings and are efficient with responses.

I'll be using them the rest of my days and would recommend them to everyone.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

As a first time buyer I was new to all…

As a first time buyer I was new to all the mortgage options. David Frost was extremely helpful at explaining everything, and finding a mortgage that suit me and my own circumstances. Thank you!

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Supportive and Helpful

We had a great service and experience with first mortgage. We cant thank Nico and Molly enough from the Dundee branch for their help throughout the process of purchasing our first home. They made the process straight forward and supported us through every step. We would definitely recommend this company.

August 31, 2026
Unprompted review

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