First thing i knew about a fine was when I got a letter from DCBL saying I had a £150 fine. No previous contact. I actually tried to pay but the machine was broken Luckily I took a video of me... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Company tried to fine me quoting an act of parliament of which they had failed to adhere to. Appeal rejected. Escalated to POPLA sending the same appeal and pointing out the company had failed to a... See more
Received a charge for parking with photo evidence of me driving into and out of a car park. No photos of me actually being parked in a bay. I was collecting my son’s stuff from university and not with... See more
My mother got a ticket at West Middlesex Hospital. She got a ticket £60 and I wrote to them on behalf of my mother. They accepted my appeal. Thank you so much!
Company details
Information provided by various external sources
First Parking utilise cutting edge technology to provide highly innovative, effective and reliable parking management solutions.
Contact info
Queen Square 16, BS1 4NT, Bristol, United Kingdom
- firstparking.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First Parking LLP - £170 Charge For Our Van Breaking Down
First Parking LLP are attempting to charge me £170.00 for being unable to drive a vehicle due to it breaking down. On 7th March 2021 we were making several Food Deliveries in St George Wharf, Vauxhall, London. The thing is you are only given 5 minutes to make a delivery (we had more than one that day) and each address is never easy to locate if not familiar with this residential area. I timed my stay as the driver was waiting for my partner to make each drop/delivery. So when time was approaching 5 minutes I attempted to fire up the Van's ignition only to get no response from the vehicle. "Hell... no, not now" is all I can remember saying. We eventually got a couple of our guys who work together at the same company as us and they purchased jumpers for the restarted engine.
My thing is First Parking LLP must have witnessed what happened. They are happy to show our van parked with me inside it waiting but what of the Images when our van was being jump started. We couldn't have planned to break down. Jokers. We shall see where this goes.
Trolling company
Trolling company. I got permit at City Hopital. 2 parkings at the time has been under construction there is no parking spaces. I am getting urgent calls quite often and parking charges too. It’s distressing. Everyday I drive to work I have an anxiety. There are plenty of space that could be use as parking.
My friend & I I have worked nights at…
My friend & I I have worked nights at the hospital throughout the pandemic & parked our cars in the same spot Which We have used during this time & 2 minutes after I got out of the car, no warning notices we was issued with a parking fine ticket. I honestly think they was sat waiting. Disgusting treatment for NHS workers.
Why can't I contact Firstparking by telephone?
I parked in University car park and downloaded the JustPark APP specially as I was told that was the best way to pay. Location finder said it had found me so I paid for 3 hours parking. Very surprised to be contacted by previous owner of my vehicle, DVLA have taken 4 months to update the Logbook but that is another issue, to say that the vehicle has been charged for parking, showing photos of the car arriving and leaving. However, I can't appeal yet as don't have the original parking notice and can't phone anybody to explain!!! Very frustrated and worried that they will send this to a debt collector before I have a chance to appeal.
I have received a note from DCBL asking…
I have received a note from DCBL asking me to pay £150 for my car park at the university in October. this letter said My parking ticket was sent to different address however I have to pay this amount with in 14 days. I haven't received any parking ticket at all. I tried to call DCBL and Parking First, Parking first only have automated response line for payment and couldn't get hold of no one. When I try to appeal. It ask my Parking Ticket number to proceed and I haven't received any parking ticket to date other than the DCBL collectors notification.
This system is not helping at all and only design to unnecessarily charge people for no reason. This type of issues need to be addressed in public and let people aware about this money making process.
RD
Hertfordshire
This is nothing but a protection…
This is nothing but a protection racket!!
Absolutely disgusted…
Absolutely disgusted that I have been given a parking ticket when I work @ West Middlesex Hospital and have been working for the duration of Covid-19. Surely as a key worker and waiting for a staff parking permit to be issued because of Covid-19 staffing delays this company would have been lenient with issuing tickets but no.. rejection letter emailed to the appeal made showing my staff badge as proof I work at the trust. Horrified that this is the treatment for health care professionals.
FRUDELENT COMPANY & CON ARTIST
FRUDELENT COMPANY & CON ARTIST
AVOID THEIR PARKING
This company purposely and Deliberately making the payment system and APP complicated and misleading in criminal way to collect fine from innocent customers.
I did parked my car in their Liverpool park ,typed my car registration in the payment machine and paid by my debit card and witnessed the machine acceptance.
I am shocked to receive a letter of £100 fine after 2 weeks.
It is clearly they manipulated the machine to trap innocent people.
Dispecable .
Con artists who don't accept or respond…
Con artists who don't accept or respond to evidence.
They make it purposely difficult to pay for parking via their app, phone and text.
Avoid parking in their Fistral Beach carpark!
This company really deserves any starts…
This company really deserves any starts as they r thief and scammers. Imaging in this pandemic time they still issue ticket to NHS staff that visiting people that's been in isolation and need food. Permission was given to park and they still issue a ticket. On the letter says to appeal by post but everyone is working from home and is not receiving the letters then sending you to national dept collectors like they have a deal with them. With 90%online for bad rating they need to do something about this thieving scamming parking company. FIRST PARKING continue thieving poor people money and feel they going to heaven with it...
This company doesn't have empath at all…
This company doesn't have empath at all even with the pregnant patient.One of the worst and disgusting company.
Not my car
Father in law recieved a ticket for a car he didn’t own and which had been part exchanged 4 weeks before the ticket was issued. Receipts of sale and proof provided, in writing . No response and now the debt collectors are chasing payment and demanding even more money. Looks like we will have a good day in court. Rubbish company, can’t talk to them, big bully tactics. Disgrace
Thank you for accepted our appeal.
My mother got a ticket at West Middlesex Hospital. She got a ticket £60 and I wrote to them on behalf of my mother. They accepted my appeal. Thank you so much!
Shame on you
Not good when you're giving hospital staff tickets these days, wise up cancel the tickets !!! You are a disgrace in our country
Bully company driving people to ill health.
When I got there to see a ticket I called the parking attendant over. I said I've paid with a smug look he goes look up there was a permit only sign, I was devastated. ALooking back I am going to appeal but website says do do so within fourteen days. So I've been trying to log on since I got the ticket and it's saying details not found.
On the ticket it says allow 24 hrs before payment . But that means you can even begin to appeal. so it's 14 days my !!
I called the university whom it's permitted to and said you've not made the changes clear. Note I've been using this car park for 4 years.
I can't believe the app paynow allows you to pay for an area that is permitted.
The affect on my mental health is not got.
What a poor company not even allowing me to call as they have no option to do so.
I can't forget the smug look of the ticketing man and the few cars he ticketed that day.
What a nasty world we live in. Unfair high cost fines. It's ok I'll just starve a week.
What a joke paid to park somewhere which is a permit area. How does that work.
One day someone's going to top them selves over something like this.
Because these things mess with your mind. Your finance's. We are not made of money.
Grimsby hospital parking fine
Went for cancer treatment at Grimsby DPW hospital, I got through the barrier to the car park, no spaces available at all, so obviously an issue with the barriers. Five or six cars waiting in front of me for a space so when a driver pulled out of a grassed space I parked there. No signs or posts saying otherwise regarding keep off the grass. Had nasty surprise of £35 notice on windscreen. Just tried their website is down.
No stars for First Parking.
In fact First Parking deserve no stars! They are a money making machine who dish out unfair and inexplicable tickets. They do not deserve to be there
Awful company
They gave me a parking charge with the most ambiguous sign. The sign states customers of the park and cafe could park there. They charged me just because a security officer thought they saw me walking towards the University instead of towards the Cafe, when in fact I visited the Cafe and even provided proof with a receipt. I tried to appeal but they stuck by the fact that a member of security said they saw me walking towards the University.
Incompetent
Parked at Marjon Plymouth. Entered reg on screen. Get parking fine from First Parking.
Why? Because the computer is not working properly.
Suggest First Parking you do not operate parking system until it has been properly tested.
Suggest you get a phone option that is for your cockups.
Don't tell me you value my privacy when you contact DVLA for my details when the fine is your fault due to your compute rsystem
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








