First Self Drive Reviews 319

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Staff are helpful and made the experience of renting a car seamless and stress-free. They are very thorough with their processes and walked around the car with you to record the pre-hire condition of... See more

Rated 5 out of 5 stars

Jonathan and his team were brilliant. Very friendly and helpful. I had their lovely Toyota Aygo for 6 weeks and it was perfect for exploring Norfolk's little country lanes and villages. The price was... See more

Rated 5 out of 5 stars

Just perfect! We are a return customers and always find the customer service friendliness and attitude of all the staff exemplary. The vehicles are extremely well maintained and immaculate, and we wil... See more

Rated 5 out of 5 stars

Needed to hire a car for a week. After speaking to Gary on the phone, everything was sorted for me. Picked up with no problem. The whole team including Jonathan and David were so kind, helpful and e... See more

Company details

  1. Car Rental Agency

Information provided by various external sources

New Cars,Vans & People Carriers.... When you’re looking for a vehicle hire company in Norwich, make us your first call 01603 624275 for a friendly professional service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

319 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Really great service

Really great service. I arranged the hire on the website which was really easy to do. The staff are so friendly and helpful. Vans are clean, new and easy to drive. Will be continuing to use them and highly recommend.

April 10, 2021
Unprompted review
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Reply from First Self Drive

Thank you so much for your 5 STAR REVIEW we really appreciate the feedback.

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Rated 5 out of 5 stars

Excellent service at every stage

Excellent service at every stage. Staff couldn’t have been more helpful.
Amazingly, the Ford transit/Luton was the most comfortable commercial vehicle I’ve ever driven and I’ve driven a lot!
Great company to do business with.

April 9, 2021
Unprompted review
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Reply from First Self Drive

Thank you Kay for your 5 STAR review, very much appreciated.

Rated 5 out of 5 stars

Happy white van man !

First class service from an excellent company that never fails to deliver as promised. Vans always spotlessly clean and tidy, staff always polite and happy to help. No need to try anywhere else.

April 1, 2021
Unprompted review
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Reply from First Self Drive

Thanks Paul, we really appreciate your 5 STAR REVIEW, we look forward to seeing you again.

Rated 5 out of 5 stars

A first class experience all round

A first class experience all round. Everyone I spoke to was extremely helpful and the vehicle I hired was well prepared and spotlessly clean. Can't wait to use them again!

March 26, 2021
Unprompted review
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Reply from First Self Drive

Thanks Chris we really appreciate your positive feedback.

Rated 5 out of 5 stars

Hire your van here!!!

Great prices below competitors, brand new spotless van which had touchscreen apple carplay, super friendly and informative staff and the deposit was back super quick too! CANT FAULT THEM!

March 24, 2021
Unprompted review
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Reply from First Self Drive

Thanks George, we really appreciate your 5 STAR REVIEW.

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Rated 5 out of 5 stars

Superb service at a brilliant price

Superb service at a brilliant price.
I spoke to FSD to get a price on a minibus for a charity event and couldn’t have been happier with the service, price and friendliness of the team.
If I ever need to hire anything I’ll know where to go. First class!
Thanks

March 24, 2021
Unprompted review
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Reply from First Self Drive

Thanks Nic, we really appreciate your review.

Rated 5 out of 5 stars

Try this company first!

Cant fault any part of the staff, service or product.

Staff were helpful, polite and informative. Service was simple and easy to book, and all good value for money.

The van didnt miss a beat, it was clean, efficient and actually really comfortable.

Will be using again!

Thanks First Self Drive

March 22, 2021
Unprompted review
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Reply from First Self Drive

Thank you so much for your 5 STAR REVIEW we all really appreciate it.

Rated 5 out of 5 stars

1st class service

1st class service from First Self Drive. Staff could not be more helpful. Efficient personal service and car was immaculate when I collected. Very very pleased and cannot recommend enough.

March 15, 2021
Unprompted review
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Reply from First Self Drive

Thanks Steve, for your 5 STAR REVIEW we really appreciate it.

Rated 5 out of 5 stars

Excellent service

I cannot fault the service provided by First Self Drive. From the ease of booking, competitive pricing and speed of deposit return, it could not have been better. All of the vehicles are well maintained and I shall certainly use them again when needed.

March 8, 2021
Unprompted review
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Reply from First Self Drive

Thanks Luke for your 5 STAR REVIEW we really appreciate it.

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Rated 5 out of 5 stars

The third time I have hired from this…

The third time I have hired from this company. Excellent service from David who sends the vans out spotless and Simon who efficiently processed the paperwork. I would use no other rental van. One very satisfied customer
Kind regards Maria Clarke

February 26, 2021
Unprompted review
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Reply from First Self Drive

Thanks Maria, always a pleasure to see you.

Rated 5 out of 5 stars

Don't even bother looking anywhere else.....

Don't even bother looking anywhere else, these guys are fantastic. The service that we received was superb from start to finish, easy to book and accommodating when we needed to extend our booking with no hassle. The vehicles are the best and cleanest that you will find. Great customer service and competitive rates.

Would always recommend.

February 11, 2021
Unprompted review
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Reply from First Self Drive

Thanks Andy,
We really appreciate your 5 STAR REVIEW.

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Rated 5 out of 5 stars

Top notch customer service

Really helpful staff all round. Van I hired turned out to be too small but they had no problem whatsoever with me returning and upgrading and had a new van ready for me almost immediately. Top notch customer service.

January 12, 2021
Unprompted review
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Reply from First Self Drive

Thanks Chris for your 5 STAR REVIEW we're always happy to help.

Rated 5 out of 5 stars

Excellent service

Excellent service - couldn't fault it at all. Made competitors look pitiful in comparison to the service we got.

Would thoroughly recommend.

January 6, 2021
Unprompted review
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Reply from First Self Drive

Thanks James for your kind review.

Rated 5 out of 5 stars

Absolutely excellent service!!

Absolutely excellent service!!! Needed a car last-minute after the garage got delayed and these guys stepped up!! Would 100% recommend and use again

December 15, 2020
Unprompted review
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Reply from First Self Drive

Thanks Sarah, we really appreciate your review.

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Rated 5 out of 5 stars

Awesome service

Awesome service, I rang at 4.30 on a Friday afternoon and was sat in a car ar 5.00pm.

December 9, 2020
Unprompted review
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Reply from First Self Drive

Thanks Pete, always happy to help.

Rated 5 out of 5 stars

What great customer service looks like...

Had to write and let everyone know that these guys have customer service/ professionalism nailed! Such a joy these days to know that there are people who still understand and care about what customer service truly means...
Great first phone call. Super helpful, listened to what I needed and explained everything clearly.
Went to pick up van, again super friendly helpful welcome, Covid ready office, super efficient, enthusiastic positive vibes - also the same attributes eschewed by the chap that showed me round the van
Van new and super clean..
Drop off painless, receipt and invoice sent shortly after and deposit refunded..
Well done to everyone involved at first self drive..keep doing what you’re doing...and thankyou for doing it..it’s much appreciated.
Book with them now !!

December 7, 2020
Unprompted review
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Reply from First Self Drive

Thanks Gavin for taking the time to share your experience, we really appreciate your feedback.

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