First Time Finance Reviews 196

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and supportive approach, highlighting their dedication to guiding clients through complex processes. The service is frequently described as excellent, with many people appreciating the efficiency and genuine care demonstrated by the team. Consumers often mention the quick response times and clear communication, which contribute to a smooth and stress-free user experience. However, some customers also noted initial difficulties with other advisors who lacked knowledge regarding specific situations, such as assisting immigrants. These individuals found that this company went above and beyond to provide solutions and support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, efficiency,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the team's clear... See more

Response time

Reviewers consistently report positive feedback regarding response times. Customers frequently praise the... See more

User experience

Customers had positive experiences with the user experience, often describing it as smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience with First Time Finance while arranging our remortgage. From start to finish, the process was handled with professionalism, efficiency, and genuine care. Ripley... See more

Rated 5 out of 5 stars

The team was super amazing and super helpful. Even when we thought it will be impossible Ripley, Ibimina and Allie kept pushing and it worked out even better than we expected. They were so attentive a... See more

Rated 5 out of 5 stars

Our experience with Ripley, Ibimina and Team was first class! They were incredibly proactive throughout our remortgage process, helping us find the best possible rate and gave us peace of mind throu... See more

Rated 5 out of 5 stars

As first-time buyers, the mortgage process felt overwhelming at first, but the First Time Finance team helped make it less daunting for us. Right from the start, with the call from Jamila, the whole t... See more


Company details

  1. Mortgage Broker

Written by the company

The UK Mortgage Specialists For Foreign Nationals. First Time Finance is a trading style of Salgueiro Financial Ltd which is an Appointed Representative of Stonebridge Mortgage Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority. Registered Office: 124 City Road, London, EC1V 2NX. Registered Company Number: 14305982 registered in England & Wales. - Your home may be repossessed if you do not keep up repayments on your mortgage.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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Rated 5 out of 5 stars

My experience with First Finance

My experience with First Finance was exceptional and tailored to my specific needs, making the entire process smooth. With First Finance, every step is personalized, ensuring that regardless of your circumstances, there is a solution for you. As a foreign national, I had previously been told by other advisors that I did not qualify or that certain schemes were not suitable for me. However, First Finance helped me secure my first house at a very competitive rate and with an affordability I was previously told I didn't qualify for.

June 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Smooth, fast and painless process

It was great working with Ripley from First Time Finance. He was always available to speak and gave very regular updates on progress of the mortgage application. We are first time buyers and therefore new to the whole process but Ripley explained everything that needed to be done and did not over complicate it for us. I would recommend First Time Finance to anyone looking for a smooth, fast and painless Mortgage application process!

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

I couldn’t recommend first time finance…

I couldn’t recommend first time finance enough! Ripley has been so amazing throughout the whole process and has been there to answer all of my questions and put my mind at ease at each stage. We had absolute nightmares with solicitors and had to make so many changes and he was always there to reassure and help wherever he could! Will be forever grateful for everything he has done for us!

May 24, 2024
Unprompted review
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Reply from First Time Finance

Thank you, Tas - really glad to hear how much we have helped throughout the process! Looking forward to completion for you!

Rated 5 out of 5 stars

Couldn’t recommend Ripley enough

Couldn’t recommend Ripley enough. The patience he showed during the whole process with my poor availability on the phone and very slow to reply to his messages.

I will always be using his services in the future with 100% confidence.

Michael Walker

May 10, 2024
Unprompted review
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Reply from First Time Finance

Thanks Walker - glad to have helped and no problem regarding the slow replies on your part! We're here whenever you need.

Rated 5 out of 5 stars

SIMPLY THE BEST

The very definition of going above and beyond in professionally rendering service.

Your commitment, dedication and personal touch “wowed” me
Thank you Ripley and first time finance.
I would recommend you anywhere.

March 25, 2024
Unprompted review
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Reply from First Time Finance

Kayode - it's been a pleasure to help you throughout the process. Seeing you move into your new home was amazing, and the reason we do what we do here at First Time Finance. Thanks so much for the kind words.

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Rated 5 out of 5 stars

Can’t recommend Ripley enough!

Ripley has been just amazing at supporting/hand holding through the whole mortgage process. His calm approach has been a huge support, nothing is too much and he genuinely has had my best interests at heart which is so refreshing. Thank you

April 11, 2024
Unprompted review
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Reply from First Time Finance

Thank you, Kate - super glad to have supported you through the process!

Rated 5 out of 5 stars

Being a first time buyer

Being a first time buyer, I had absolutely no idea where to start, how the process moves along, who to speak to or even how long things would take. During our first meeting Ripley put my mind at ease and explained the process bit by bit and going over any bits I felt confused by. Any time I have felt overwhelmed or stressed Ripley has been able to calm the situation down and explain things in simplistic terms allowing me to understand.
As I am self employed, I felt the mortgage application would be really difficult but it became so much easier with Ripley's advice, knowledge and help along the way.

Although buying any property be it first or last is stressful, having someone like Ripley from first time finance is a must. He's been an absolute god send and I will continue to recommend to anyone looking into purchasing a property. He has made the process simple, easy and has always been very quick to respond to any questions I have asked.

March 12, 2024
Unprompted review
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Reply from First Time Finance

Thanks Jamie - I appreciate you taking the time to leave this detailed review. Great to hear how much of a positive affect we have had on your process, and we're really looking forward to completion for you shortly so you can move into your new home.

Rated 5 out of 5 stars

His expertise and support made the journey smooth and stress-free.

Ripley from First Time Finance was an essential in guiding my partner and I through the process of buying our first home.

His expertise and support made the journey smooth and stress-free. With Ripley's help, we secured the right mortgage and insurance, and now we're happily settled in our new home.

We couldn't have asked for a better experience!! Thank you, First Time Finance, for your fantastic service!

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Buying made easy and straightforward

I started working with First Time Finances a few months ago, and what a difference they really made. I was working with Ripley, and he clearly explained the whole process and everything I needed to do. He even provided me with my own 'Passport to Buy' which gave me things like a viewings guide and progress trackers which were so helpful through the process so far. We've just got my mortgage offer and I couldn't be happier with the service. They took care of all the work involved and I've been kept updated at every stage. Would definitely recommend!

January 31, 2024
Unprompted review
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Rated 5 out of 5 stars

In the few conversations I have had…

In the few conversations I have had with Ripley, he has been of good help to me. Home ownership can be a bit of a daunting process especially when you don’t have the ins and outs of the process itself but he has assured me help and assistance when and where needed. I’m glad I came across his business and look forward to my home ownership journey because of the useful services he renders.

February 2, 2024
Unprompted review
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Reply from First Time Finance

Thanks, Jennifer! We're looking forward to continuing to help you through the process!

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