First Time Finance Reviews 196

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and supportive approach, highlighting their dedication to guiding clients through complex processes. The service is frequently described as excellent, with many people appreciating the efficiency and genuine care demonstrated by the team. Consumers often mention the quick response times and clear communication, which contribute to a smooth and stress-free user experience. However, some customers also noted initial difficulties with other advisors who lacked knowledge regarding specific situations, such as assisting immigrants. These individuals found that this company went above and beyond to provide solutions and support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, efficiency,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the team's clear... See more

Response time

Reviewers consistently report positive feedback regarding response times. Customers frequently praise the... See more

User experience

Customers had positive experiences with the user experience, often describing it as smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience with First Time Finance while arranging our remortgage. From start to finish, the process was handled with professionalism, efficiency, and genuine care. Ripley... See more

Rated 5 out of 5 stars

The team was super amazing and super helpful. Even when we thought it will be impossible Ripley, Ibimina and Allie kept pushing and it worked out even better than we expected. They were so attentive a... See more

Rated 5 out of 5 stars

Our experience with Ripley, Ibimina and Team was first class! They were incredibly proactive throughout our remortgage process, helping us find the best possible rate and gave us peace of mind throu... See more

Rated 5 out of 5 stars

As first-time buyers, the mortgage process felt overwhelming at first, but the First Time Finance team helped make it less daunting for us. Right from the start, with the call from Jamila, the whole t... See more


Company details

  1. Mortgage Broker

Written by the company

The UK Mortgage Specialists For Foreign Nationals. First Time Finance is a trading style of Salgueiro Financial Ltd which is an Appointed Representative of Stonebridge Mortgage Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority. Registered Office: 124 City Road, London, EC1V 2NX. Registered Company Number: 14305982 registered in England & Wales. - Your home may be repossessed if you do not keep up repayments on your mortgage.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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Rated 5 out of 5 stars

I had a Fantastic experience.

I had a Fantastic experience.
Ripley was always available to provide us with all the support we needed, guiding us through each step with ease. His expertise and clear communication made the process simple and worry-free. I couldn’t recommend him more highly!”

October 30, 2024
Unprompted review
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Reply from First Time Finance

Thank you for sharing your feedback. We are really pleased that you were happy with the service!

Ripley

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Rated 5 out of 5 stars

“Exceptional service

“Exceptional service! went above and beyond, making the entire process smooth and stress-free. They were knowledgeable, attentive, and kept me informed every step of the way. Highly recommend to anyone looking for expert, personalised support!”

October 28, 2024
Unprompted review
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Reply from First Time Finance

Thank you for sharing your feedback. We are really pleased that you were happy with the service!

Ripley

Rated 5 out of 5 stars

First class service

Brilliant service provided by Ripley. Always making sure we were in contact. Easy to keep a track of things, and very easy to understand what documents needs to be sent. Even in the times it got a bit tricky, Ripley made sure he got the best for me, and was quick with his updates

October 8, 2024
Unprompted review
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Reply from First Time Finance

Thank you for sharing your feedback. We are really pleased that you were happy with the service!

Ripley

Rated 5 out of 5 stars

Exceptional Service

Working with Ripley (First Time Finance) as our advisor over the course of our application to approval was seamless. From the first contact, he made sure to provide details of what we will need and gave guidance on how to get them ready. He was always there to answer any questions, offer advice and provide information in every step of the way and very much responsive to any questions we had. I will always recommend him as my experience with his service was nothing short of exceptional.

October 4, 2024
Unprompted review
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Reply from First Time Finance

Thank you for sharing your feedback. We are really pleased that you were happy with the service!

Ripley

Rated 5 out of 5 stars

Great experience!

My experience with Ripley has been great, Being a first time buyer on a visa, I had been told by others that its not possible to get a mortgage......Many thanks to Ripley he made it possible. The process was easy going, very patient, always ready to explain everything along the way, I highly recommand Ripley to anyone who wants to start this process. I am very happy with the service I received.

October 3, 2024
Unprompted review
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Reply from First Time Finance

Thank you for sharing your feedback. We are really pleased that you were happy with the service!

Ripley

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Rated 5 out of 5 stars

Exceptional Service and Expertise - Highly Recommend!

Working with Ripley was an absolute pleasure! He made the entire mortgage process smooth and stress-free. He was always available to answer questions and provided guidance every step of the way. Highly recommend!

September 30, 2024
Unprompted review
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Reply from First Time Finance

Thank you for sharing your feedback. We are really pleased that you were happy with the service!

Ripley

Rated 5 out of 5 stars

Great experience

Ripley is fantastic! As a first time buyer, I was new to the process and had lots of queries, Ripley was always professional and responsive, talked me through the whole process and provided sound advice through out. Ripley went above and beyond by ensuring he had checked out the properties I was considering prior to me making an offer which was great. My mortgage application was super easy and smooth thanks to Ripley and I ended up getting a better deal than I thought I would. I could not recommend Ripley enough!

September 29, 2024
Unprompted review
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Reply from First Time Finance

Thank you for sharing your feedback. We are really pleased that you were happy with the service!

Ripley

Rated 5 out of 5 stars

5 star experience

I recall how inexperienced we were prior to our house buying journey and randomly just reaching out to Ripley on Instagram. He basically made the experience worthwhile, easy and he genuinely had our best interest at heart. I commend his professionalism.

September 26, 2024
Unprompted review
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Reply from First Time Finance

Thank you for sharing your feedback. We are really pleased that you were happy with the service!

Ripley

Rated 5 out of 5 stars

Our recent experience working with…

Our recent experience working with First Time Finance and Ripley as our mortgage advisor has been nothing short of amazing. From the beginning to the point where we have exchanged contract, Ripley showed remarkable diligence, professionalism, and knowledge. It might be difficult to navigate the mortgage process, but Ripley made it easy and stress-free. Before letting us proceed, Ripley took the time to go over all of our options in detail and make sure we understood everything. His thorough understanding of the industry and aptitude for locating the greatest offers and prices were very remarkable. No matter how trivial our query, he is always willing to help and has kept us informed at every step of the journey. The most notable thing was Ripley's customised strategy.
He honestly cared about our financial objectives and put in a lot of effort to find us the ideal mortgage. At every turn, we experienced confidence and support. Many thanks to you First Time Finance and Ripley

September 20, 2024
Unprompted review
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Reply from First Time Finance

Thank you for sharing your feedback. We are really pleased that you were happy with the service!

Ripley

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Rated 5 out of 5 stars

Quick and Informed process

From the moment we started dealing with Ripley, communication was very straightforward, fast and simple. He created a WhatsApp group and added us for the sake of convenience. To make the process of sharing documents easy, he used a website in which the documents required can be uploaded one by one without missing anything. He kept us informed in each step of the process. One small thing I would suggest would be, not to push hard about buying protection covers. Leaving that out we loved dealing with Ripley. Our mortgage process was swift within two weeks our mortgage offer was issued. Though our case was bit complicated, Ripley managed to bring it home. I absolutely recommend Ripley. He is wonderful.

September 12, 2024
Unprompted review
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Reply from First Time Finance

Thank you for sharing your feedback. We are really pleased that you were happy with the service!

Ripley

Rated 5 out of 5 stars

Excellent service

I had an amazing experience working with First time finance, Ripley is unmatched, he is friendly , professional and quite helpful. Whilelist other mortgage brokers told me it would be difficult to get a mortgage offer because I had not been in the country long enough, Ripley assured me that it wasn’t impossible, he looked into my case and managed to negotiate a good deal for me, I didn’t have to pay a higher deposit, also the interest rates were almost similar to what the high street lenders were offering. My whole experience working with him has been smooth. I was kept informed any updates through out the process and got my mortgage approved with in 2 weeks of submitting. I would recommend First time finance again and again

September 6, 2024
Unprompted review
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Reply from First Time Finance

Thank you for sharing your feedback. We are really pleased that you were happy with the service!

Ripley

Rated 5 out of 5 stars

Amazing Experience

Had an amazing experience using First Time Finance )especially considering it was my first time making a big financial decision). However, Ripley made everything so easy for me… he kept me up to date regularly and answered any questions I had, anytime throughout the process. I really could not recommend him enough, I will be definitely be contacting him when I need to remortgage and if I have any other mortgage related questions. So helpful and communicative.

August 23, 2024
Unprompted review
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Reply from First Time Finance

Thank you for sharing your feedback. We are really pleased that you were happy with the service!

Ripley

Rated 5 out of 5 stars

Thank you!!

Ripley has been so helpful and knowledgeable at securing our mortgage offer. He is always there to answer any questions and takes you through it all step by step, most helpful when you are new to mortgages and purchasing property. Thanks so much Ripley!

August 21, 2024
Unprompted review
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Reply from First Time Finance

Thank you for sharing your feedback. We are really pleased that you were happy with the service!

Ripley

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Rated 5 out of 5 stars

First Time Buyer


Thanks for your review!

First Time Finance

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Chinyere Ikwunze
0 reviews
GB
Rated 5 out of 5 stars
First-time buyer
As a first-time buyer, I had no idea where to start or how the process worked. I had met with another mortgage advisor, he was always unreachable and so many questions went unanswered. Having Ripley as my mortgage advisor was the best decision I made, i saw why he came highly recommended by my friend who has used his services earlier.
From the beginning, he provided clear and detailed guidance that put my mind at ease. He patiently explained every step of the process, making sure I understood, especially when I felt confused or overwhelmed. Being a first time buyer and on a visa as well, the mortgage application and processes were really challenging and confusing, but Ripley’s expertise made it smooth.
His prompt response and knowledge was very helpful. I highly recommend Ripley to anyone navigating the property-buying process; he has made it simple and stress-free. He understands the mortgage market and gets the best rates!
I highly recommend him, he is very very good at what he does. When you call him for the first time and have the initial meeting explaining the process, you will understand why he is an excellent advisor

July 13, 2024
Unprompted review
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Reply from First Time Finance

Thank you for sharing your feedback. We are really pleased that you were happy with the service!

Ripley

Rated 5 out of 5 stars

Ripley is an amazing mortgage advisor!

Ripley is an amazing mortgage advisor! This is the second time my partner and I have used his services and he is second to none. Ripley genuinely cares about his clients and his work reflects this. He replies quickly and answers all questions in detail. I cannot recommend him enough!

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Brooker - honest and endlessly helpful

Ripley came highly recommended to us via a family member and he has been nothing short of fantastic throughout the process of securing our mortgage and helping my wife and I buy our first home together.

He's been so easy to contact, efficient and wiling to answer my likely silly questions and jump on calls whenever we needed. His advice has been fantastic and even helped steer us in the write direction we had questions that weren't really his responsibility, just keen to help. Also genuinely honest and helped us come back to reality a few times when we got overexcited about a property.

Deserving of a full 5-stars!

July 23, 2024
Unprompted review
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Rated 5 out of 5 stars

MORTGAGE OFFER JN TWO WEEKS

Ripley from first time finance is so good at what he does. Two mortgage brokers discouraged us and told us no lender would be willing to lend my husband and I money to buy our first house because we haven’t lived in the Uk for five years . I had already given up until I came across Ripley’s Instagram page.
Ripley’s zeal to help foreign Nationals swept me off my feet, He is always available, positive and He is so reassuring. We got a mortgage offer in 2weeks and we are one step closer to closing.
Thank you Ripley for making our dream of owning a house in 2024 come to reality. You are not just my mortgage broker but I gained a friend too.

You deserve all the flowers🌺

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Ripley from First Time Finance was unbelievably helpful throughout my recent remortgage. Due to issues with land registry, the process of remortgaging was far from simple but Ripley guided me through it and provided clarity during every step and made the whole thing so much easier. He also searched high and low to get me a deal that I am now very happy with too. 10/10 service and genuinely a lovely guy to deal with.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Well I first hesitated to have a…

Well I first hesitated to have a mortgage advisor then I ended up signing up for Ripley and trust me it was worth. Ripley is very flexible and hard working. Guided me through the whole process of home viewing till completion of home. He is genuine and I would recommend him.

June 21, 2024
Unprompted review

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