fisheandlilly.com Reviews 514

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their sturdiness and beautiful design. Many people are impressed with the quick delivery service and the exceptional packaging that ensures items arrive safely. The customer service is frequently highlighted as excellent, with many appreciating the helpful and responsive assistance received. However, some customers also noted issues with product quality, including marks, chips, uneven finishes, or drawers that do not run smoothly. A few people experienced discrepancies between product images and the actual color or material, and some were dissatisfied with the customer service, mentioning slow responses or difficulties with returns.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of the... See more

Delivery service

Clients share positive opinions on delivery service, with many praising quick delivery times, well-packaged... See more

Order

Reviewers mention positive feedback about order. Many customers praise the ease of ordering, quick delivery,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent support received... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased two Scandinavian Logan Walnut side tables. The first shipment, both the items received were defaced. I contacted F&L who collected, dispatched and replaced defaced side tables all within... See more

Company replied

Rated 5 out of 5 stars

The whole purchase and delivery was absolutely perfect. It arrived very quickly, well packaged and it was super easy to put the legs and handles on. We are very impressed with the quality and how stur... See more

Company replied

Rated 5 out of 5 stars

I ordered some bedside tables but realised they were not suited to the room once they arrived. I emailed to request an exchange and Fishe and Lilly were prompt and clear with responses. They’ve made t... See more

Company replied

Rated 5 out of 5 stars

We found fishe and lilly on Etsy and instantly loved their designs. After ordering some bedside tables and receiving within 2 days, we could see the quality of the products. We then proceeded to order... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Fishe and Lilly was created in 2021 to provide stylish and high quality furniture to families like ours who wanted to create a unique looking home. We’re a family business run by the two heads of our household. My wife calls me Fishe, and I call her Lilly.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

514 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would shop there again

We ordered to night stands and they came quickly, were packed well, and a great quality. We’ll definitely order from Fishe and Lilly again.

Also, so nice to not have to build my furniture after it arrives. 👏🏻

December 29, 2025
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thank you so much! We can't wait to serve you again :)

Advertisement
Rated 1 out of 5 stars

Terrible quality products

Terrible quality products. I ordered two bedside tables, one arrived and was fine but the second was damaged so I was back and forth trying to arrange a return with customer services and it was a rigmarole. After a couple of weeks they finally arranged a collection and then sent out a new table, only for the new table to also be faulty. I have now requested to return both and receive a full refund, but god knows how long that will take. The quality of the products is poor considering the cost, and the customer service is lacking.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service

Product was excellently packaged and easy to assemble.

Had to make an exchange and customer service were absolutely brilliant - process was easy, efficient and stress free.

January 13, 2026
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thank you so, so much!!

Rated 5 out of 5 stars

Excellent product.

Ordered 2 side tables for living room on the 16th January and they arrived on the 20th. Expertly packed and a dream to put together. Beautiful tables and very happy with them.

January 20, 2026
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thank you so much! Really appreciate it!

Rated 1 out of 5 stars

Cheap, badly made furniture

I spent £1200 on two bedside tables and an 'oak' dining table and chairs set.

One of the bedside tables arrived with no fixings for the legs, now after just over a month one of the legs has completely snapped off.

The dining table is an entirely different colour to the photos on the website which depict them as being light oak, when in fact they are a horrible orange-y colour.

This furniture is clearly cheap and badly made but marketed, and priced, as much, much higher quality than it actually is. Avoid at all costs.

January 20, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Beautiful furniture with easy and…

Beautiful furniture with easy and minimal assembly which is a huge bonus!!
Service and delivery was excellent!!
Highly recommend 10*

January 12, 2026
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thank you so much!

Rated 5 out of 5 stars

So glad I bought them

The whole purchase and delivery was absolutely perfect. It arrived very quickly, well packaged and it was super easy to put the legs and handles on. We are very impressed with the quality and how sturdy these bedside tables are. Definitely up there with much more expensive alternatives. Took us ages to decide, comparing bedside tables from lots of different companies. We are so pleased we made the right choice.

January 13, 2026
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thank you so much! That's really kind :)

Rated 5 out of 5 stars

Highly recommend!

I ordered two Norway bedside tables (one normal and one slim), and they arrived within 2 days. They're exactly as in the pictures. Highly recommend F&L!

December 29, 2025
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thank you very much!

Advertisement
Rated 5 out of 5 stars

Norway Console Table

I ordered a console table and had problems with the courier DHL who couldn't be contacted. I got in touch with Stephen from Fishe and Lilly who contacted the courier right away. I got assurances that if there were any issues he would get another courier arranged and he wanted to make sure I was happy with the item. Thankfully the table was well packaged, it is a beautiful piece great quality and value for money. This was my first purchase at a busy time of the year and I was so impressed that Stephen went out of his way and also followed up to ensure I was happy with the piece. I have been recommending Fishe and Lilly and measuring up to see if I can add a few more pieces. Thank you so much to the team.

December 9, 2025
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thank you very much!

Rated 5 out of 5 stars

Excellent customer service

I ordered an item of furniture which I ended up returning as it wasn’t quite right for the room. Both the delivery and return process was very easy and efficient.
The customer service for this company is excellent! . I had the same person deal with all my emails and he was very polite and quick to respond. A lot of other companies could learn a lot from this way of working.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

I am really shocked and appalled by…

I am really shocked and appalled by this company and their customer care. I spend a thousand pounds on a table and chairs only for the table to arrive with a huge crack in it. A second table was sent which was split at the joints. So a third was sent and this is also broken. Not only this but various attempts at having the broken tables taken away failed due to the wrong agrees being provided to the courier or the new table not being delivered to them in time. It’s now Christmas Eve and we have no dining room table.

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a very expensive wardrobe…

I ordered a very expensive wardrobe from this company. They shipped out the wrong wardrobe (I ordered oak, they sent walnut). Customer support are useless and just ask you to email.
A completely incompetent outfit who are operating way beyond their means. Avoid.

December 22, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

You won’t regret it!

We ordered the Scandinavian walnut Oslo side tables and they are beautiful! So well built and great quality throughout from the wood to the hardware.
They were also delivered very quickly, ordered on a the 10th and in my house by the 12th.
I highly recommend this company and look forward to purchasing more things in the future.

December 10, 2025
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thank you so much for this amazing review! We really appreciate it!

Rated 5 out of 5 stars

Loved the furniture design...

Loved the furniture design but descriptions are not thorough. cabinet isn't solid wood neither is it oak as suggested in the title although it does say the type of wood in the description.
The colour is different to the pictures but im happy enough with it.

December 13, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great Product

It was easy to order, the delivery was prompt and the product was good.

October 31, 2025
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thank you so much!

Rated 5 out of 5 stars

Stunning Wright Narrow Oak Bedside Table

Where to start? First, I'd like to say I have never received anything as well-packaged as my Fishe and Lilly bedside tables. Secondly, the instructions were easy to understand. Thirdly, I'm so impressed with my stunning oak bedside tables. They are beautifully made and a joy to look at and use. I would strongly recommend Fishe and Lilly to anyone looking for good quality furniture without an eye-watering price tag.

November 28, 2025
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thank you so very much! We really appreciate this and we'll continue working to deliver this experience to all!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look