Fitment Industries Reviews 

301
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting that items like wheels and tires arrive in perfect, blemish-free condition and fit as expected. Many people highlight the exceptional packaging, which ensures products are well-protected during transit, often arriving earlier than anticipated. Reviewers frequently mention the professional and helpful customer service, appreciating assistance with fitment, order updates, and quick resolutions. However, some customers noted issues with orders, such as packages sent to incorrect addresses or missing items. A few also experienced unhelpful customer service, with reports of unfulfilled refunds or slow communication. Additionally, some reviewers received products that did not fit, were damaged, or were not as described.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the fast delivery and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Consumers find order to be positive, with many reviewers praising the ease and speed of the ordering process,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing extreme satisfaction with the condition... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the exceptional communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 3rd time I’ve used Fitment Industries and each time they’ve made the process easy from start to finish. The website is user friendly on a computer and a phone which is great. They package... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

301 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(301)

197 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good experience for a problem I created

I messed up and ordered the wrong thing but they were quick with helping me change my order to what I desired and got it to me in a reasonable amount of time. Lots of stock to cool wheels and fairly priced.

September 15, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for choosing us to complete your build!

Rated 5 out of 5 stars

Tesla Model Y Juniper look amazing

I was really happy with how fast the shipping was and the recommendations from fitment industries for my purchase. They also have great informative videos on YouTube about there products. The audhan bronze wheels on my red Tesla model Y Juniper look amazing. Thank you.

October 12, 2025
Unprompted review
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Reply from Fitment Industries

Glad to hear we could provide you with a great experience. Thanks again for your support!

Rated 5 out of 5 stars

Fast service

I ordered a replacement wheel for my wife’s car it took five minutes and the wheel arrived in about 5 days

September 15, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for the great review, Patrick!

Rated 5 out of 5 stars

Super easy to work with

Super easy to work with
Ordering made simple
High quality product
Fast delivery
Would recommend to anyone
Answered a ton of my questions right away

September 15, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for the great review, David!

Rated 5 out of 5 stars

Nicest set of wheels ever bought

Nicest set of wheels ever bought. Easiest to install. Quick delivery. Would by again from Filtment Industries.

October 9, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for the great review and for choosing us for your build!

Rated 1 out of 5 stars

They sent my package to someone else and sent his to me..

Never have I ever delt with such a level of incompetence. First time I went through them, I purchased wheels that were labeled as in stock, buy them, get a call hours later saying they don't have them pick something else, whatever, I find different ones, buy them, they send me the wrong wheels with a completely different bolt pattern. Years later today, I give them another chance, I order wheels AND tires package through them along with accessories...they sent my package to a completely different person, and sent his to me...I can't even begin to understand how the warehouse team can manage that. Every customer support member i talked to was baffled and couldn't even make sense of the situation it was so bad.

So now me and this stranger have to rely and trust that we send each other our packages undamaged or tempered with. I would not suggest them, they are the most unprofessional business I've ever delt with! A fricking Etsy solo operated business runs better then this company.

October 7, 2025
Unprompted review
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Reply from Fitment Industries

David - We deeply apologize for any inconvenience as this seems to be a possible mixup of labels. We'd like to review this further but we are having difficulty locating an invoice so we've reached out via Trustpilot for a bit more information. If you could please provide that asap, it would be greatly appreciated. Thank you.

Rated 5 out of 5 stars

Always smooth transaction

Always smooth transaction. Items as described. No complains 5*****

October 7, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We appreciate the great feedback!

Rated 5 out of 5 stars

First time customer here

First time customer here, I have to say that I was impressed with the whole process. Wheels were packed super well and had excellent protection from the bugling carriers which almost always damage my shipments while making the deliveries. Wheels were perfect upon arrival and I’m very pleased with the quality and the whole process. Thanks, James

October 5, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support!

Rated 5 out of 5 stars

Gifts for my Step son Ride!!

My son and I love the selection of wheels Fitment Industries has and all the parts you need to upgrade your ride. We are very pleased with the professional service and fast shipping. We are for sure looking forward on continuing to order from here again, for more upgrades. Thank you..

October 4, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Glad to hear we could provide a quality experience! Thanks again for your support!

Rated 5 out of 5 stars

Great Experience

Rims and tires fit as expected and price was more than reasonable. Arrived mounted and balanced so install was simple. Package arrived even faster than expected. Overall a great experience!

September 18, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We appreciate the great feedback!

Rated 5 out of 5 stars

I love my new setup

I love my new setup, I couldn’t be happier!

October 3, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support! Enjoy the new setup!

Rated 5 out of 5 stars

Great Experience!

Great, user-friendly website! Very easy to navigate and especially like that you can see actual pictures of what the wheels will look like on your particular vehicle model! From search start to delivery was smooth! Satisfied customer here and highly recommend Fitment Industries!

September 19, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We appreciate the great review! Thanks so much for your support!

Rated 5 out of 5 stars

Great site and fit

Super easy to use website for selecting wheels and tires. You can really dial in the exit fit for your vehicle. Purchasing was quick and painless and shipping was faster than expected.

September 12, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Great to hear we could provide a quality experience. Thanks again for choosing us for your build!

Rated 5 out of 5 stars

Wheels and tire package

Wheels and tire package came in faster than stated in perfect condition, came as listed, I really liked the customer pics of fitment. Helped me pick my wheel size and offset

September 23, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your great feedback!

Rated 5 out of 5 stars

Good Customer Service

Wheels I wanted had a real long lead time and they helped me find a similar wheel that was in-stock and ready to ship.

October 2, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support!

Rated 5 out of 5 stars

Ordered a wheel and rim package for my…

Ordered a wheel and rim package for my MK7 GTI. I had a couple of questions prior to ordering that were quickly answered via email. The ordering process was simple and quick. I received my package a week earlier than estimated. Everything looked great, and installation was a breeze.

My only issue was navigating the site via mobile. It was kind of hard to find hub centric rings for the wheels I ordered, and eventually I gave up and ordered them from somewhere else. Not a huge deal, but just food for thought.

I know there’s a number of people who have had issues with Fitment, but I can’t say I had any myself. Maybe there’s new employees or something. Hopefully things stay positive for them moving forward.

September 22, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We appreciate the great feedback! We'll take the mobile issues into account and have our team take a peek at the UI. Thanks again!

Rated 5 out of 5 stars

Great communication

Ran into a snag with a part being on backorder but the great team at fitment had a+ communication and get my issue solved quickly. I’ll always chose fitment industries for ordering car parts.

September 23, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Evan - Thanks so much for your continued support!

Rated 5 out of 5 stars

Great service and accurate info.

The advise was accurate and the fitment is good. The BBS wheels arrived in good condition and on time. They even came with the PFS rings and lug nuts, which I didn't expect.

September 11, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support and we're glad we could provide a quality experience!

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