Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more
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Reviews shaping this summary
Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... See more
Company replied
I went into the Birmingham store looking for a functional trainer for my home gym but I wasn’t sure which one would best suit my needs. Phoebe was absolutely brilliant and helped explain each one indi... See more
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Visited Fitshop in Glasgow. Craig was so helpful and knowledgeable. Explained the machines clearly so we could make an informed decision on the correct equipment for us. Gave us lots of tips for my h... See more
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Company details
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
- Table Tennis Supply Store
About Fitshop UK
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contact info
3 Rutherglen Links, G73 1DF, Glasgow, United Kingdom
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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If I could give this company No stars I…
If I could give this company No stars I would absolutely shocking customer service and their response takes an age and when they do it must be AI as it can’t be a human unless they are think as a short plank
They are pathetic please don’t use this company. I dread to think what I’ll do if anything fails
August 2, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
We are disappointed to see that you have chosen to leave a second review regarding the same issue. As this relates to the same matter, the points made in our previous response remain applicable.
For clarity, we would also like to correct the suggestion that we delayed responding. We contacted you within our published customer service response times requesting the additional information needed to investigate your concerns. We have not yet received all of the information required.
Unfortunately, the information has been provided in small amounts over multiple emails, meaning we have had to repeatedly request further details before we can properly investigate. This inevitably extends the time taken to resolve the matter, as we are unable to identify the precise issue or determine the appropriate solution until we have the necessary information.
We remain committed to resolving your concerns and are happy to do so as soon as we receive the outstanding information we have requested. Once this is provided, we will investigate fully and work with you towards a resolution.
Our aim is always to resolve customer issues as quickly and fairly as possible, and we remain ready to assist.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
great service team and business! THANKS NATHAN!
i just spoke with nathan regarding an amendment to a recent order. he was polite, helpful and solved the issue. also, the item i purchased that was incorrect for me was happily and easily swapped out and he very kindly didnt charge me the extra few pounds for the correct item as a goodwill gesture just for being a customer and getting in touch. brilliant service and company, let me know my full order will be dispatched tomorrow- amazing fast service and seemingly amazing company with friendly helpful staff. highly recommend, thanks again nathan!
August 2, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Really great staff
Really great staff. Took the time to go through the rowing equipment I wanted and made sure it met my needs rather than getting a quick sale.
It's well place in great western road near to cowcaddens.
August 1, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Brilliant service from Leon at the…
Brilliant service from Leon at the Leeds store.
August 1, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Had great service from Phil who went to…
Had great service from Phil who went to extra lengths to help me make this purchase. Everything went very smoothly and just waiting for my delivery this coming Wednesday. Well done Phil for a credit to your organisation 👍
July 29, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Max great service as always very…
Max great service as always very reliable shop
July 31, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great friendly service
Great friendly service - good range of equipment, sensible prices 👍🏼
July 31, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Popped in today to purchase a kettle…
Popped in today to purchase a kettle bell set. Was assisted by Garth, great colleague 10/10 for service highly recommended coming here, I will be back!
July 31, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great staff
July 30, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Still no refund – 4 weeks and counting
I bought a Taurus IC70 exercise bike which arrived faulty. Getting Fitshop to actually deal with it took three separate chase-ups before they agreed to a collection and refund, only after I formally exercised my short-term right to reject under the Consumer Rights Act 2015.
That should have been the end of it, but it's been the start of a much longer ordeal. Since the bike was collected, I've had to chase multiple times just to get any update. It is now 5 weeks since delivery and nearly 3 weeks of chasing since collection, and I still have not received my refund.
A faulty product can happen to anyone, but a company should be able to process a straightforward refund without this level of chasing and silence. Based on this experience, I'd think twice before ordering from Fitshop, particularly if you might need to return something.
July 30, 2026
Unprompted review
Excellent help in store from Zen
Excellent help in store from Zen. Will be back for more.
July 30, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service
The team were very friendly on entering the shop. Luke was really helpful in choosing some gloves especially as I am a beginner and not sure what I was looking for. Thanks for a great service!
July 30, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Very welcoming and nice staff members
Very welcoming and nice staff members, I’ve been helped by Max, that was attentive and helpful
I would definitely come back when I need to purchase anything else
July 30, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great store and team
We’ve visited the Fitshop in Birstall a few times over the past week. Leon, Dale and another team member have been nothing but very accommodating and knowledgable in helping us decide on the machine to get. This definitely won’t be our last purchase with them
July 25, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great helpful advice
Great helpful advice. Tried the parts prior to purchasing which was ideal for making the right choice.
July 26, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service Phil ⭐️
I was interested in seeing the Nordictrack x24 . Phil talked me through the bike and its functions making it really easy to understand. He answered all my questions and gave great customer service throughout. This is the 2nd piece of gym equipment I’ve bought from them. Very happy 😁
July 22, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Really great advice from Garth and Max
Really great advice from Garth and Max. Extremely helpful and informative
July 29, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Fantastic customer service from Callum
Fantastic customer service from Callum.
Great experience and excellent product (at the cheapest price that I could find online).
July 20, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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