Fitshop UK Reviews 

Great service, highly recommend

Excellent customer service! I recently bought an exercise bench from Fitshop, and after contacting them about their Price Promise, they honoured it without any hassle. A special thank you to Alisha, who was friendly, professional, and very helpful throughout the process. She kept me informed and arranged for my partial refund to be passed to the accounts team for processing. It's refreshing to deal with a company that stands by its promises and values its customers. Based on my experience so far, I would happily recommend Fitshop to anyone looking for fitness equipment.

Brilliant service really helpful bought numerous equipment from company always good service

Great help finding what I need by Lewis ! Amazing store . Highly recommend. Brilliant to be able to go into a store to try the equipment that I want to buy !

Visited Glasgow store to buy a rowing machine. Staff were knowledgeable and friendly.

Senti and Phoebe were both excellent in answering all my questions and queries pre and post purchase. Would highly recommend the Birmingham store and staff to anyone who is looking for a no pressure, friendly experience.

Craig was great. Helped me decide on whether the MS65 was the right choice for me. The other staff Erin & Melina were also very friendly! Would highly recommend this store. Will be back !

After buying a poor excuse for a weight bench from an online supplier, which sadly, did not live up to expectations, I decided to go a bit more 'up-market' and buy a bench from a recognised sports equipment supplier. I eventually opted for Fitshop and bought the Tunturi UB80 Weight Bench. This is an excellent piece of kit, with easy-to-understand instructions and a relatively simple process to put the bench together. The only criticism I have is that assembly requires two different sized Allen Keys, which as I didn't have I had to order. A minor issue but I have now added a good set of Allen Keys to my toolbox. So, about the bench. It's really well-made, robust and great to use. The height is good, the bench padding is comfortable and for the free-weights training regime I use it fits my purpose. Fitshop has a great reputation and sells high-quality products.

Very happy with the advice given on the phone and in the Chessington store. The installation team was extremely professional too.

I met with Garth in the Willesden Store. He was very knowledgeable, friendly and above all helpful. I’ll be back for sure…

Garth helped me choose the right dumbbells and equipment for my fitness goals and made sure I had a good experience when I had requirements around transporting. Came in not sure what I needed but gave helpful advice.

Fantastic product, great price and waiting time for delivery excellent. The only negative is the actual delivery, the guy knocked on door, I answered and he just left the mats in my garden, how the heck am I supposed to get them in the house/ garage myself they weigh a ton! Yeah delivery could be a lot better but product itself really good.

I would love to review the product but I have never even received it. Unfortunately you can't give 0 stars. The couriers were never given my full address for delivery so although I had booked a day it didn't arrive, I was not contacted by the courier or fitshop. I had to hassle the courier and after 45mins on chat with them was told I couldn't amend the address and that the supplier had to, getting fitshop to do anything was slow at best. Fitshop had supposedly been chasing the courier but supplied me with no updates unless I hassled them again very slow at replies. I am still waiting for a refund to place my £2000 order elsewhere, it has been nearly 2 weeks since it was meant to be delivered. Service is shocking. Won't be using them in the future, there are plenty of other suppliers all at very similar prices.

Fitshop Nottingham staff were excellent. When the product I wanted was out of stock they reserved it for me, and as soon as new stock was available put it aside and contacted me. The product itself, Tarus viynal covered 16kg kettlebell was of excellent quality and will stand up to many years of use.

Shocking ... that's all i can say. Ordering is easy, but why wouldn't it be, this is the point there taking your money. If you want some customer service .... then don't bother wasting your time on the phone. Oh and if you want to cancel the order due to poor service they tell you you will be charged the delivery ... even thought its not been delivered. With Gym equipment there's little difference in price.. i would find a different retailer! Update from the above- Fitshop have been rude, arrogant, unhelpful and totally inept from the start, thankfully the order is now cancelled and I will find a decent company that actually cares! Who know when I will be credited for the money spent… I can’t wait for that argument with them!

I would strongly advise you read carefully before considering to buy from Fitshop UK.

The equipment I received was damaged on arrival and had to be returned. Fitshop confirmed they had received the returned goods at the beginning of April 2026, yet they failed to refund my money until 20 July 2026—over three months later.

During that time I made numerous phone calls and was repeatedly told they had received the goods, but despite this, no refund was processed. I continually had to chase them for my own money, which was both frustrating and completely unacceptable.

In my view, this falls well short of the standards consumers should expect and appears to be contrary to the requirements of the Consumer Rights Act 2015 regarding refunds for returned faulty goods. A customer should not have to wait over three months for a refund after the retailer has confirmed receipt of the returned item.

To make matters worse, the only goodwill gesture offered was a small amount of store credit. After the experience I had, why would I want to spend any more money with the company? A genuine gesture would have been a partial cash refund or compensation, not credit that requires me to shop there again.

Overall, this was an extremely disappointing experience. While the refund was eventually made, it only happened after months of chasing. Poor customer service, an unacceptable delay in returning my money, and a lack of meaningful resolution mean I cannot recommend Fitshop UK.

Leon was fantastic! He was super helpful and answered all my questions. Would highly recommend Fitshop UK!

Dom was very knowledgeable and helpful, even running of to get a tape measure so we could compare sizes of our old treadmill to the one we bought. No pressure, very straightforward, understood what we needed.
Thanks again Dom!