Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more
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Review summary
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Reviews shaping this summary
Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... See more
Company replied
i just spoke with nathan regarding an amendment to a recent order. he was polite, helpful and solved the issue. also, the item i purchased that was incorrect for me was happily and easily swapped out... See more
Company replied
I went into the Birmingham store looking for a functional trainer for my home gym but I wasn’t sure which one would best suit my needs. Phoebe was absolutely brilliant and helped explain each one indi... See more
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Company details
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
- Table Tennis Supply Store
About Fitshop UK
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contact info
3 Rutherglen Links, G73 1DF, Glasgow, United Kingdom
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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Great customer service
Great customer service, greeted warmly and shown around. Good range on offer as well
August 8, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
Kind regards
Fitshop Team
Went in the manchester store
Went in the manchester store, ben was very helpful, i came out with exactly was i required.
August 8, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Rob and Leon were highly knowledgeable…
Rob and Leon were highly knowledgeable about the products and my fitness needs, very approachable whilst being professional.
August 8, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Experience was really good customer…
Experience was really good customer service was brilliant and was very helpful with all my questions.
August 7, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Leslie and Garth were very…
Leslie and Garth were very knowledgeable and helpful. They took the time to understand what we were needing and guide us to what will work us! Great customer service!
August 7, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Manchester store is brilliant
Manchester store is brilliant, lots on display and loads of knowledge 👏
August 7, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Friendly environment
Manchester Location itself was a hard find but once we’d arrived service was excellent really broke down everything I needed leaving me with no questions.
Will get some measurements done then get myself kitted out
August 6, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
I had a fantastic experience at…
I had a fantastic experience at Manchester Fitshop, thanks to Gemma. She was friendly, knowledgeable, and took the time to understand exactly what I was looking for. She explained the different options clearly without any pressure, making the whole experience relaxed and enjoyable.
Gemma's excellent customer service and product knowledge really stood out, and she went above and beyond to make sure I found the right equipment. It's refreshing to receive such genuine, professional service. I would highly recommend Manchester Fitshop, and if you get the chance to be helped by Gemma, you're in great hands!
August 7, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service!
Staff member was really helpful, and ordered an item in for me that was out of stock. Great service!
August 7, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service today from Ben at Fitshop…
Great service today from Ben at Fitshop Mcr, fixed me up with exactly what I wanted.
August 7, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great store service (Aberdeen store)…
Dorian in the Aberdeen store was more than helpful, I felt welcome and free to bourse for as long as I wanted. Dorian answered all my questions suitably and helped me to make the right decisions for my home gym requirements. What more could I ask for?
August 7, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Delivery Disaster
I bought a piece of equipment on Monday, it was with the courier on Tuesday, it is now Friday and nothing delivered. I called customer service who informed me the Courier had tried to deliver but we weren't in, which is false. Upon further questioning I was told that the courier had to book us in before delivering, I have never been called so why would they try and deliver. I now have to wait until Monday to receive my item, what is frustrating is that my address is only 25 minutes away from Fitshop's Warehouse. I'm sure the product will be great but I'm extremely unhappy with the service.
August 7, 2026
Unprompted review
Customer Service hung up on me this…
Customer Service hung up on me this morning due to me wanting to cancel my order- as I had not heard following it being placed a week ago. Called back- they picked up and hung up again. Disgusting customer service- awaiting deposit so I can go elsewhere ASAP.
August 7, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for your review. We’re sorry to hear you were disappointed with your experience, however, we would like to clarify a few points.
Your order was placed on 4th August for Force USA products that are currently available on pre-order. Each of these products is clearly marked as a pre-order on our website, along with the expected timeframe for stock to arrive. The current estimated lead times for the items on your order range from 3 to 11 weeks. As your order was placed only three days before you contacted us to cancel, an update would not ordinarily have been expected at that stage.
We are also sorry to hear that you felt your calls were ended intentionally. We would never hang up on a customer simply because they wished to cancel an order. While it is possible that there was a connection issue during the second call, we have no record or reason to believe that a member of our team deliberately disconnected your calls.
Importantly, your cancellation request has been actioned. Our case notes confirm that the order was cancelled and the request was passed to our Accounts team to cancel the associated finance application. This would not have been possible had we simply refused to assist or intentionally ended the call.
We understand that pre-ordering is not suitable for everyone, and we are sorry that the expected lead time did not meet your requirements. We have nevertheless processed your cancellation and are working to ensure the associated finance application is cancelled accordingly.
Kind regards
Fitshop Team
The Fitshop website seems to me to be…
The Fitshop website seems to me to be attuned primarily to people familiar with gyms. As a result, I found it difficult to work out precisely what I needed from the many choices and 'bundles' on offer. Having sought advice and an 'interpreter', the ordering process was quick and easy. Delivery was speedy and efficient and the product is of industrial quality. Now in operation, it is doing exactly what I wanted.
One the whole, the experience was very good, but a little more attention could be given to the non expert.
August 7, 2026
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
Kind regards
Fitshop Team
Amazing selection of equipment and Phil…
Amazing selection of equipment and Phil was very helpful today!
August 6, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Exceptional customer service
Excellent customer service! I recently bought an exercise bench from Fitshop, and after contacting them about their Price Promise, they honoured it without any hassle. A special thank you to Alisha, who was friendly, professional, and very helpful throughout the process. She kept me informed and arranged for my partial refund to be passed to the accounts team for processing. It's refreshing to deal with a company that stands by its promises and values its customers. Based on my experience so far, I would happily recommend Fitshop to anyone looking for fitness equipment.
August 6, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Brilliant service really helpful bought…
Brilliant service really helpful bought numerous equipment from company always good service
August 6, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great help finding what I need by Lewis…
Great help finding what I need by Lewis ! Amazing store . Highly recommend. Brilliant to be able to go into a store to try the equipment that I want to buy !
August 6, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Visited to buy a rowing machine
Visited Glasgow store to buy a rowing machine. Staff were knowledgeable and friendly.
August 4, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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