Fitshop UK Reviews 

12,331
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and extremely knowledgeable staff members who take the time to provide exceptional assistance when choosing gym equipment. Consumers also note the fantastic product quality, great overall value, and the remarkably smooth purchasing process both online and in-store. Some reviewers were not happy with delivery issues, noting frustrating problems with couriers leaving heavy items outside or delayed shipping times. A few people also experienced annoying delays when trying to resolve faulty items or communicating with customer support about missing parcels.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, expertise, and welcoming... See more

Product

Consumers find product to be positive and of great quality. Reviewers note that the equipment is very robust,... See more

Service

People report positive experiences with service, highlighting the friendly, helpful staff and knowledgeable... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful advice and... See more

Delivery service

Reviewers share mixed feedback regarding the delivery service. On one hand, many customers praise the speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more

Company replied

Rated 5 out of 5 stars

Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... See more

Company replied

Rated 5 out of 5 stars

i just spoke with nathan regarding an amendment to a recent order. he was polite, helpful and solved the issue. also, the item i purchased that was incorrect for me was happily and easily swapped out... See more

Company replied

Rated 5 out of 5 stars

I went into the Birmingham store looking for a functional trainer for my home gym but I wasn’t sure which one would best suit my needs. Phoebe was absolutely brilliant and helped explain each one indi... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Indoor Cycling
  4. Sporting Goods Store
  5. Table Tennis Supply Store

About Fitshop UK

Written by the company

Fitshop Logo

WE LIVE FITNESS

At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.

As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.

Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(12,331)

1,199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No delivery after 2 weeks

Placed an order 2 weeks ago. After a week I emailed to chase the delivery but was given a very scripted response, ‘Please allow 3-5 days for delivery’.
Several communications since, again all scripted, unpersonal and disinterested. Now at two weeks, DX still have no record of the tracking number provided.
Avoid.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

These guys are the best

These guys are the best

I walked in just to look around and the gym equipment was fantastic with friendly staff

Top guys top shop 💪💪

August 10, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

exercise bike

helpful in choosing the right machine

July 30, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Perfect!

Phil was super helpful, they had exactly what I was looking for!

August 10, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Home Gym Setup - Ben

I had been looking at getting a home gym setup for quite a while and had done a lot of research online, but I could never quite get an answer I was happy with or find a setup that I was confident would work for what I wanted.

I came across Fitshop Manchester and decided I really needed to go and see some of the equipment in person. I contacted Ben, who was brilliant from the start and arranged for me to come into the store and go through the different options with him.

I was really impressed with the store. They had several of the all-in-one gym setups I had been looking at online actually built and on display, so I could properly look around them, try them out and compare them. Ben talked me through each of the different options and we eventually settled on the Taurus MS35, which I was really impressed with.

I'd even turned up with a ChatGPT diagram of the garden room I was having built, along with all the dimensions 😂, so Ben knew exactly what space we had to work with and could help me plan the setup properly.

I was originally debating between adding a lateral raise machine or a 4-in-1 leg machine. I initially went away thinking I'd have the lateral raise machine, but after thinking about it I contacted Ben and said that I could replicate that exercise using the cables on the MS35, whereas the leg machine would give me something I couldn't really replicate as well. Ben was more than happy to change things around for me.

I eventually went for pretty much the full setup – Taurus MS35, Taurus 4-in-1 leg machine, dumbbells and rack, rubber flooring, Olympic bar and weight plates.

Ben was incredibly patient throughout the whole process. I was waiting for the builders to start and finish the garden room, sorting funds and, to be fair, changing my mind a few times about exactly what I wanted! There was never any pressure from him. He even offered for me to order everything and have Fitshop store it for me until the room was ready, then arrange delivery when I gave him the go-ahead.

Now that everything is installed, I honestly couldn't be happier with the setup. It works brilliantly for me and I can effectively train every muscle group from the comfort of my own home.

Ben was exceptional from start to finish – really friendly, knowledgeable, helpful and, most importantly with me, very patient! 😂 He also looked after me on the price where he could with some of the attachments and even threw in a few freebies and a yoga mat, which was massively appreciated.

If you're looking at building a home gym or you're unsure what equipment would work best for the space you have, I would highly recommend going into Fitshop Manchester and asking for Ben. Being able to actually see and try the equipment while having someone knowledgeable talk you through everything made a massive difference compared with trying to work it all out online.

Thank you very much, Ben. Absolutely over the moon with it! 💪

June 1, 2026
Unprompted review
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Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly

August 10, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Excellent service from Zen and friendly

Excellent service from Zen and friendly

August 10, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Great range of equipment

Great range of equipment, friendly helpful staff, thanks Dillon for the help

August 10, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Top class service

Top class service

August 10, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

2nd time visiting the Nottingham store…

2nd time visiting the Nottingham store and both times I have had a good experience. Staff are friendly and knowledgeable with the products. Def recommend to anyone looking to buy gym equipment

August 10, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Phil was very helpful

Phil was very helpful

August 10, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Clear help and assistance

August 10, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Great deals and excellent service…

Great deals and excellent service highly recommend

August 10, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Buying a ping pong table

Chris Griffiths from the Edinburgh Store was really friendly and extremely helpful, making the otherwise complicated business of buying a table tennis table online very easy and indeed pleasant! He was able to answer all my questions, take the order over the phone, and even to offer some saving measures. He followed up quickly by email, too. Everything arrived in good shape and on time. I am very grateful!

July 22, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Great help from Phil and a great layout…

Great help from Phil and a great layout with heaps of equipment!

August 9, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Zen was very helpful

August 9, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Dillon was very helpful and helped me…

Dillon was very helpful and helped me purchase what I needed. He was friendly , knowledgeable and professional.

August 8, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Useful and convenient

Useful and convenient, dyaln was helpful

August 8, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 4 out of 5 stars

Great customer service

Great customer service, greeted warmly and shown around. Good range on offer as well

August 8, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Went in the manchester store

Went in the manchester store, ben was very helpful, i came out with exactly was i required.

August 8, 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

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