Fixaball Ltd. Fixings and Fasteners UK Reviews 

193
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, with many highlighting the prompt attention to orders and quick dispatch. People frequently mention the fast and timely delivery of products, even for international shipments, and appreciate the comprehensive range of fasteners available. Reviewers are also satisfied with the quality of the products and the ease of finding specific items, including unusual sizes, on the website. However, some customers experienced minor glitches in shipping, such as delays or issues with customs charges, though these were often resolved professionally by the company. A few other people also felt that the initial screws received were slightly too small, but the company provided excellent guidance and arranged for urgent next-day delivery of the correct size.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Product

Users describe positive interactions with product, consistently praising the good quality and accurate... See more

Service

Customers had positive experiences with service, often highlighting its speed and efficiency. Reviewers... See more

Quality

Reviewers highlight positive aspects of quality, with many consumers praising the good quality of products... See more

Order

Consumers generally report positive experiences with the ordering process, highlighting prompt attention and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nice to deal with a company willing to send products outside the UK. Many will not since you know what. My order was for UNF bolts which are difficult to get in France. The carriers Fixaball use for... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, screws we received were slightly too small. Contacted the company who assisted in guiding me through the website to locate correct size screws and arranged for these to be... See more

Company replied

Rated 5 out of 5 stars

I was after what I thought was an unusual size bolts but Sam came up with them and got them posted out the same day, excellent service.

Company replied

Rated 5 out of 5 stars

The cusomer handling second to none! Even if there was a small glitch in the shipping, they handeled it like pros and fixed everything. Warmest recommendations

Company replied


Company details

  1. Hardware Accessories Store

Written by the company

Fixaball: We sell screws, nuts, bolts, washers and masonry anchors to everyone, from DIY'ers to large businesses with competitive price structures. Buy more to pay less per unit. If a fastener or fixing exists, you can buy it or have it manufactured here. Our comprehensive range of fixings and fasteners includes the largest, smallest, longest and shortest. We stock an enormous range of diffent types of head, drive, shank, tip and threads. B.A, B.S.F, B.S.W (Whitworth), UNF/ UNC, Metric, Metric Fine and Metric Extra Fine fasteners are available in all grades of Steel and Brass. Our fixings and fasteners join vehicles, buildings and civil engineering structures together. We are a part of, 'Ball's Grinding, Ltd.' which has been serving the engineering and construction industry since 1983. It is family run business, based in Cheltenham, with over 40 years of industry knowledge we are always happy to share. We have 10's of 1000's of screws, nuts, bolts, masonry anchors, washers and everything in between, available in stock and we are continuously expanding our range. If you cannot find what you are looking for call our customer support team on (01242 522244) and we will create a bespoke, free quote for you to consider. We serve the U.K, Europe and the Rest of the World. We offer a personal, reliable and honest service. Get in Touch! Sam


Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(193)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast and as described.

Fast and as described.

December 30, 2024
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Hi,
Thank you for your order and support, I will hope to serve you again.
All the best,
Sam

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Rated 5 out of 5 stars

Quick service and delivery

Great product, quick service and delivery

January 4, 2025
Unprompted review
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Hi Ronald,
Thank you for your ongoing support. I look forward to serving you again.
All the best,
Sam

Rated 5 out of 5 stars

Excellent product

December 24, 2024
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Hi,
Thank you for taking the time to review Fixaball. I am glad the product was fit for purpose and I hope to serve you again.
All the best,
Sam

Rated 5 out of 5 stars

Parts of very good quality

Parts of very good quality, placing order very easy, reasonable prices.

November 30, 2024
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Hi Dominique,
Thank you for your review and I am glad to read such posiitive feedback.
Merry Christmas!
All the best,
Sam

Rated 5 out of 5 stars

Good communication

Good communication, item arrived on time thank you.

December 8, 2024
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Hi Sue,
Thank you for your order and feedback, I appreciate your support.
All the best,
Sam

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Rated 5 out of 5 stars

Great service and smooth transaction

Great service and smooth transaction. I received prompt reaction from Sam on my queries and once I ordered, the order was shipped the same day. I can recommend!

November 30, 2024
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Dear Olaf,
Thank you for your generous appraisal, I appreciate your business and custom. I look forward to serving you again.
All the best,
Sam

Rated 5 out of 5 stars

I have been frequenting Fixaball Ltd…on and off from 2018

I have been frequenting Fixaball Ltd on and off for a while now. The reason for this is I have a historic Daimler Sovereign 4.2 car. While looking to replace nuts and bolts for various reasons on the internet have gotten the reply not available any more. Went a long to Fixaball Ltd and they had the item i required not just once but every time. I now call the owner Merlin FIRST CLASS in curtsey and service

November 20, 2024
Unprompted review
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Dear Mr Robins,
Thank you for taking the time to review Fixaball. I appreciate your business and custom and I hope to be able to continue serving you.
All the best,
Sam

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Rated 5 out of 5 stars

Order not arrived

As I have not received my order yet after paying extra for faster delivery I cannot rate my order or the company fairly

October 31, 2024
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Hi Oscar,
Thank you for your message and I apologise for Royal Mail being a day late and I am glad you have now received your order. This regrettably, can happen with 2nd class post and is a consideration for time sensitive deliveries.
All the best,
Sam

Rated 5 out of 5 stars

Good company

Fast response, I got all the help I needed.

October 3, 2024
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Hi Eduardas,
Thank you for taking the time to share positive and helpful information in your review. I hope to serve you again.
All the best,
Sam

Rated 4 out of 5 stars

Great service

October 10, 2024
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Hi David,
Thank you for taking the time to review your experience with us. Please offer some advice on what we can do to improve to achieve a 5 star service as we strive to be our best.
Kind regards,
Sam

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Rated 5 out of 5 stars

Exactly what we needed

Exactly what we needed and prompt delivery. And good value.

October 10, 2024
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Hi Barbara,
Thank you for your order and positive review; we hope to serve you again.
All the best,
Sam

Rated 5 out of 5 stars

Great Company

Always a quick and efficient service.

October 7, 2024
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Hi,
Thank you for your encouragement, I appreciate your support and look forward to serving you again.
All the best,
Sam

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery, good quality

October 4, 2024
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Hi Alan,
Thank you for taking the time to share some helpful comments, I appreciate your support. If there's anything we can improve, please let me know.
Kind regards,
Sam

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Rated 5 out of 5 stars

The Webb site was easy to use the price…

The Webb site was easy to use the price was reasonable without ordering a large quantity.The rivets came in good time well packaged.I will use Fixaball again if i need anymore rivets.

October 2, 2024
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Hi Stephen,
Thank you for acknowledging our hard work and supporting Fixaball, I appreciate your time.
All the best,
Sam

Rated 4 out of 5 stars

Good service

Buying again and have done

October 1, 2024
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Hi Julian,
Thank you for your review and your continued support. If there's anything you feel we can improve, please let us know as we continually aspire to raise standards to a 5 Star service.
All the best,
Sam

Rated 5 out of 5 stars

Great service

My first port of call for fixings. I can always find what I need from Fixaball and it arrives quickly with no problem.

September 9, 2024
Fixaball Ltd. Fixings and Fasteners UK logo

Reply from Fixaball Ltd. Fixings and Fasteners UK

Hi,
Thank you for your loyalty and support.
All the best,
Sam

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