fixmybrokenscreen.co.uk Reviews 

793
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick turnaround times and professional approach to repairs. Many people appreciate the fair and competitive pricing, often finding it significantly cheaper than other options, including manufacturers. The quality of the repairs is frequently commended, with devices often returned looking and functioning like new. The staff are described as polite, professional, and helpful, providing clear communication throughout the process. However, some reviewers were not happy with the product, reporting issues such as devices failing shortly after repair, new damage, or components not working correctly.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the speed, efficiency, and communication... See more

Product

Customers had ambiguous experiences with product repairs, with many praising the quality of the repairs,... See more

Price

Clients share positive opinions on price, frequently highlighting that services are reasonably priced and... See more

Quality

People report positive experiences with quality, with many customers delighted that their devices look and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

Phoned for an estimate to replace broken face glass.The price was much cheaper than anticipated,after getting all instructions how to pay and book the repair sent watch to them.Watch was returned in... See more

Rated 5 out of 5 stars

Replaced the screen on my MacBook. Kept me updated during the whole process and charged a fair price for the work carried out. The premises were tidy and the staff professional. Overall, a very positi... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

793 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(793)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast and efficient service, unbeatable price.

I had a broken LCD on a 2019 Macbook Pro and brought it in to the store on a Tuesday. I was quoted a week for the repair to be completed. I was pleasantly surprised to be called to be informed that the repair was finished less than 48 hours later! New screen looks great and truetone works as expected. I am pretty sure I could have completed this repair myself (ex Mac Genius) but would have spent more money and probably caused more damage if I tried. Overall I am very satisfied with the repair and would recommend this company to others.

May 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Very helpful

Very helpful - speedy and my Macbook is now working perfectly. Price was very competitive too. Thank you!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

These dudes are some GOATs fr

These dudes are some 🐐s fr. My laptop screen had cracked, and they had it sent back to me 2 days after postage, looking more brand new than when I’d bought it. Highly recommend!

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

New Screen Macbook Pro M3 Max

I m not easy on giving reviews when it comes to repairs but I decided that I have to spare some words to say how good fast and easy and how much money I saved compared to an apple store repair. The screen is new and beautiful my Macbook Pro M3 Max is like new.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Returned my laptop worse than before – avoid!

I would strongly advise anyone to think very carefully before using this company.

My experience has been extremely poor from start to finish. What should have been a straightforward screen repair turned into a month-long ordeal with constant delays, unclear communication, and inconsistent information.

Initially, I was told the repair would be completed quickly. This then changed to a much longer wait due to lack of stock, which was not communicated upfront. After requesting a refund and return of my device, it was sent back in a worse condition than when I originally provided it, leaving it unusable.

Following further back-and-forth, I was effectively forced to return the laptop again just to get it into a usable state. While the screen has now been replaced, the device has come back with additional physical damage to the chassis, including visible scuffing and signs of impact that were not present before.

Throughout this process:

* Communication was inconsistent and often reactive rather than proactive
* Timelines were repeatedly missed or changed
* I had to chase for updates and resolution
* The handling of the device raised serious concerns

This has cost me significant time, disruption to my work, and unnecessary stress.

In the end, the only way to get a working device was to continue engaging with them after multiple failures, which should not be the case for a paid repair service.

Based on my experience, I cannot recommend this company.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Easy booking and professional service

Repaired the screen on my Apple Watch Series 4, when Apple dismissed me due to the age of my device. It was a really easy booking service; all done online. Royal Mail collected and returned my parcel. Great communication throughout via email and text. I would definitely use this service again!

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Incredible service

Incredible service. Genuine, professional. Amazing value for fixing a MacBook screen. Fast delivery, too. Can’t recommend enough. Cheers.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and a good repair

I was slightly reluctant to send my Apple Watch to a company I’d found on the internet, however I had good communication and a new battery was fitted. I’ve worn the watch now and am really pleased with the battery replacement. Apple weren’t interested in replacing the batter they suggested I buy a new watch!

March 26, 2026
Unprompted review
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