eFix Ltd Mac Repairs Reviews 770

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's honesty, helpfulness, and professional approach. Many people appreciate the clear explanations of costs and repairs, often finding the prices reasonable and significantly lower than alternatives. The quality of the work is frequently commended, with many consumers noting that their devices were returned in like-new condition. Some people were satisfied with the product, mentioning that their devices were returned in perfect working order, even fixing additional issues like keyboard problems. However, some customers also noted an ambiguous sentiment regarding the product, particularly when it came to initial diagnoses or the need for additional repairs beyond the primary issue.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Product

Users describe ambiguous interactions with product. Many customers report issues such as logic board... See more

Price

Customers consistently note positive experiences with price, finding it affordable and a fraction of what... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the high-quality work, with some... See more

Based on these reviews

Rated 5 out of 5 stars

The team were honest and helped Me make informed choices about the level of repair needed for my MacBook air and clearly explained the situation and we’re patient. Thank you for your speedy and... See more

Rated 5 out of 5 stars

First Class service received First Class service received. Had an old MacBook pro with a few issues and these guys diagnosed and repair ed quickly and kept me informed throughout. they were refresh... See more

Rated 5 out of 5 stars

Couldn’t ask for a smoother experience - this is one of those rare companies which seems too good to be true, but in fact it is true! The team fixed my broken Mac screen within the super quick timefra... See more

Rated 5 out of 5 stars

Wasn’t sure about sending off my MacBook but unwilling to pay £50 for Apple to diagnose a clearly cracked screen. Decided to try repair from eFix who have 650 5 star reviews on TrustPilot. Great servi... See more


Company details

  1. Computer Repair Service

Written by the company

We are the leading Macbook repair company in the UK, offering complex repairs other companies do not attempt, to save our customer's money. Get a price today!


Contact info

5.0

Excellent

TrustScore 5 out of 5

770 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Reece of eFix kept me constantly apprised as the diagnosis occurred as they attempted the overall fix.

Would definitely use them again for any more Macbook repairs

April 21, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

What a great company

What a great company, I had a not functioning mac air, Reece gave me lots of options laid out with transparency. What repair would cost, what a replacement refurbished mac would cost and didn't pressure me in any way. I asked lots of questions and he spoke in language I understood- not tech speak. What a lovely experience

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, delivery and return facilitated speedily and these guys don't give up despite faced with complicated fixes! Highly recommended

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely pleasant experience using…

Absolutely pleasant experience using eFix MacBook Repairs. My M1 Pro 14” had an issue with its logic board which stopped it from turning on, but eFix was able to promptly identify the issue and fix it once I gave the green light. I am thoroughly impressed by the customer service and quality work, and am especially glad I didn’t take it to Apple who would have charged me a premium just to replace the board and deem my data unretrievable. They even sent me some Moams with the MacBook :)

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Superb

Wonderful service! Really highly recommend. Very professional and great communication. (Needed a genuine battery for MacBook Air. Turnaround within a few days, which included ordering from Apple.)

March 23, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

A First class company

From the outset the pace, communication and transparency of the team at E Fix was just a pleasure to experience. In days of people over promising it’s just great to find such skilled and honest individuals. They fixed my MacBook quickly and at a really good price. They have me honest info and a range of options to help me decide how to proceed. What a delight to find such a company in the world of tech. I would 100% recommend.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, extremely helpful and very professional with lots of knowledge in the tech. I am very impressed with these guys! Highly recommend it

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

First class service.

I used these guys after I broke my wife’s MacBook. I dealt with Reece.
First class service.
Excellent communication every step of the way.
Not fantastically expensive either.
All in all a good outcome to an unfortunate event.
I hope I never have to need their services again but I wouldn’t go anywhere else if I did.
Would definitely recommend their service.

March 19, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fabulous service

Fabulous service, work and experience from beginning to end! Really refreshing to see people who really value their reputation and execute such an easy but professional service. My old Mac feels brand new again and looks fab too.
Many thanks!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

MacBook Air M1 Screen, Battery and port replacement

The team were honest and helped
Me make informed choices about the level of repair needed for my MacBook air and clearly explained the situation and we’re patient.
Thank you for your speedy and realistic and importantly quality work, my MacBook looks brand new!! Brilliant transparent coating, clear explanations to help with making choices on replacement items. Speedily and skilfully completed .
Thank you for the sweeties as a thank you for using you ! Nice touch!
Will definitely use again should the need arise.
Jo

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

An extremely professional company on all accounts.

I have just received my repair and have immediately come online to leave this review. I have a 2024 MacBook Air and after lines appeared on my screen I took my MacBook into Apple who wanted £598 to replace the screen. I took it to a local shop who could do it quicker but would require at least 2 weeks to fix it. I then found MacBook-repairs.co.uk and they are genuinely the best company I have ever purchased a service from. I paid £330 to have my screen repaired including postage. The communication is truly first class and I cannot recommend them enough. They are clearly a very professional company who are excellent at what they do. The laptop has been very well packaged and has arrived as new! I truly cannot thank you enough and would encourage others to use them!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and easy to deal with

Found this company after a google search. They responded quickly to my email and we agreed the prices for the upgrade I wanted. They sent a prepaid label and I shipped off the MacBook. It arrived back very quickly and the work was completed and the MacBook return in just 1 week. Excellent service

March 3, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Flexgate repair, quick, great communication

After over 9 years my MacBook Pro 2016 Tocuhbar model finally succumbed to what I found out to be a common issue with this model, Flexgate. I searched around various vendors who provide this service but ultimately settled on eFix due to their excellent reviews and upfront and detailed website. I was glad to have had this repair done with eFix. The process was smooth with excellent communication before and during the repair. My ageing battery was also identified and recommended for repair at a discounted rate which I took up. Very pleased with the work and my Mac now works normally again and battery life is great. I'd highly recommend eFix if you encounter the same issue or others.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect repair

The team at MacBook-Repairs were very quick, helpful, and affordable! I wouldn't go anywhere else in the future. Much more affordable than official apple repairs, and top quality.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service and very well priced

Fantastic service and very well priced. Reece at eFix reassured that this would be a proper repair for an otherwise new Macbook using original parts, retaining TrueTone functionality. Very satisfying professional and prompt experience worthy of five stars and more.

February 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent job

Excellent job. Great communication and swift service. A contrast with the stultifying corporate experience and cost of going to most apple suppliers/repairers.

February 20, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look