Fix Screens Reviews 96

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and high-quality product repairs. Many people highlight the fast turnaround times and efficient communication throughout the repair process, often noting that their devices were returned looking like new. The responsiveness of the team and the overall reliability of the service are frequently mentioned as key strengths. However, some customers also noted minor issues, such as silicone residue remaining on the watch after repair, or a watch not scrolling as it used to. A few people mentioned that while the screen was repaired, the device's battery life was negatively impacted, or that the repair could not guarantee the original waterproof capabilities.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction that their watches... See more

Service

Customers had positive experiences with service, often highlighting the speed and efficiency of repairs. Many... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers report that their devices, such... See more

Response time

People report positive experiences with response times. Customers greatly appreciate the quick turnaround... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the excellent communication, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast service and great comms, after review my item was not repairable but these guys tried, I promptly received a full credit less small postage cost, the item arrived back quickly. Overall excelle... See more

Rated 5 out of 5 stars

I don't usually do reviews but I don't usually drop my Garmin and crack the screen and agonise over replace or find a repair. Found Fix Screens and took a chance - delighted! Dispatched on Monday - re... See more

Rated 5 out of 5 stars

After a heavy fall, I really thought my Fitbit Versa 4 was a complete write off given the damage. So I was delighted to find the Fix Screen guys who specialise in repairing the Fitbit range. Rather th... See more

Rated 5 out of 5 stars

Great experience using this company to replace my broken fitbit screen. Instructions for sending off were simple and straightforward, they confirmed by email that they had received my watch and kept m... See more


Company details

  1. Repair Service

Written by the company

We are two young professionals aiming to transform a mysterious back room industry into a trustworthy online service provider backed by real life reviews rather than promises


Contact info

4.8

Excellent

TrustScore 5 out of 5

96 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Really simple to use

Really simple to use, really helpful advice and straight forward sending out and back process. Helpful advice and warning on swimming use post repair. I was given the option of a new strap and a screen protector which I took up for both. Both additions were excellent. Great watch face repair, looking like new, screen protector and replacement silicon strap were all excellent. Thank you - would use again and highly recommend!

June 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Don’t give up on the watch!

After a heavy fall, I really thought my Fitbit Versa 4 was a complete write off given the damage. So I was delighted to find the Fix Screen guys who specialise in repairing the Fitbit range. Rather than forking out for a costly replacement I took a punt and booked their screen repair service. Communication was friendly, easy and clear from the off. The whole process went smoothly from start to finish and within a week I had the watch back looking good as new and functioning perfectly. Very happy and would definitely recommend them.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from the team at We Fix

Great service from the team at We Fix. Communication on the repair was clear and the turnaround of the repair was quicker than expected.
The screen was badly cracked and it looks like new now. Really happy that I can get more life out of a watch that wasn't ready to be fully replaced with a newer model.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Once my repair was booked in, I was kept well informed as what would be happening to my watch and what the time period would be.
Everything went as planned and my repaired watch was returned very quickly as promised.
Highly recommended.

June 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Reviving a Garmin Forerunner with a smashed screen

My Garmin Forerunner had a smashed screen. A car ran over it on the main road ( fortunately, I wasn’t wearing it at the time ). It was, behind the many fragments of glass , still working.I contacted Garmin initially, to see if they could fix it / give me a price - “ we don’t Repair our Garmin watches “ was the answer 😡!
I called Fix screens , discussed if this was something they could help me with ( Watch had a lot of sentimental value to me - belonged to my late partner ) & they came up top trumps .
Got my repaired watch back a few days later & it’s almost as good as new .
All the functions seem to be in order ( just not able to go swimming with it , as the new seal MAY not be fully waterproof , which Fix Screens are honest in pointing out to me ), however from they have saved me having to put my precious Garmin watch in the bin . Thanks guys 👏

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to follow instructions and quick turnaround fixing a screen on Fitbit sense

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

The company provided me with very clear…

The company provided me with very clear and specific instructions with a fixed price for changing the screen on my Garmin sports watch.
I was kept informed through very clear communications and the returned watch is now working perfectly.
Very pleased to recommend them.

May 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service from fix screens.

Just received watch back from fix screens after falling and smashing the screen, the service I received was first class I was kept informed during the repair process and can’t fault the speed of the repair and delivery back to myself.
Would highly recommend Fix Screens without a doubt.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Fix screens do as the name says quickly and efficiently. I posted my Garmin watch to them on Tuesday and had it back repaired on Saturday

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service throughout

Was looking for a company that could replace my screen in quick turnaround and these did not fail! From sending my device off to recieving it back, all within 3 days! The watch looks brand new and even provided me with a free screen protector on return. Can't recommend them enough, constant communication throughout, high end service on the product and trustworthy with their guarantees to the turnaround. Thank you guys, saved me buying a new watch after completely smashing it coming off my bike.

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

My Garmin watch had an absolutely…

My Garmin watch had an absolutely mashed screen - chipped, cracked, and with small parts flaking away. It looked like it had been thrown off a very tall building and then stamped on by an elephant. I tried to fix it myself, but couldn't get the cover off and just thought it was doomed. But I then saw Fix Screens and sent it off for repair with a very low hope that it could be opened and fixed, but I received it this morning and it is like having a brand new watch. So a flawless repair, really great service and communication throughout, and it saved me buying a new watch. Which is great. Let's hope I now don't break this one...

April 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Fixed Cracked screen on a Google watch

Overall a great experience, both with communication and service , had a Cracked Google watch screen replaced, fast service .the watch was return by registered mail and even came with a free screen protector.very happy with the new screen,Thank you

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fitbit repair

I emailed Fix Screens on 5th April and received a prompt reply. I was informed how to return my Fitbit which had a badly cracked screen. They emailed when my Fitbit was received by them and kept me updated on the repair and my watch was returned within in a few days looking as good as new.
I highly recommend this company for their repairs and updating of information on the repair.
Excellent service and much cheaper than getting a new Fitbit.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Cracked Garmin smartwatch screen

I cracked the screen on my Garmin Fenix 5 smartwatch. Managed to find a replacement screen on line before I found Fix Screens, however I needed somebody to fit the new screen. I contacted Fix Screens and they were so helpful. I sent my watch and the replacement screen and they fitted it for me. The whole process was very easy and they kept me updated throughout. A great customer experience and a very fair price. I will definitely use them again if I need to and will recommend them to my friends. Thank you Fix Screen.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer experience

The company were really great when my watch screen broke. The process was simple and once I'd sent my watch to them, they processed the new screen very quickly - I love the new strap too. Great customer service too, would definitely use them again!

January 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service in 3 days as…

Excellent service in 3 days as promised. Watch looks like new. Was considering dumping it after badly damaging the screen. Glad I took a punt on this. Put a screen protector on it this time. Looking forward to many more miles with it on the bike.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience using Fix screens for my Fitbit versa 4 . Was very sceptical but pleasantly surprised , great communication and service and a quick turn around .Would happily recommend.

March 20, 2025
Unprompted review

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