Fix Screens Reviews 96

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and high-quality product repairs. Many people highlight the fast turnaround times and efficient communication throughout the repair process, often noting that their devices were returned looking like new. The responsiveness of the team and the overall reliability of the service are frequently mentioned as key strengths. However, some customers also noted minor issues, such as silicone residue remaining on the watch after repair, or a watch not scrolling as it used to. A few people mentioned that while the screen was repaired, the device's battery life was negatively impacted, or that the repair could not guarantee the original waterproof capabilities.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction that their watches... See more

Service

Customers had positive experiences with service, often highlighting the speed and efficiency of repairs. Many... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers report that their devices, such... See more

Response time

People report positive experiences with response times. Customers greatly appreciate the quick turnaround... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the excellent communication, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast service and great comms, after review my item was not repairable but these guys tried, I promptly received a full credit less small postage cost, the item arrived back quickly. Overall excelle... See more

Rated 5 out of 5 stars

I don't usually do reviews but I don't usually drop my Garmin and crack the screen and agonise over replace or find a repair. Found Fix Screens and took a chance - delighted! Dispatched on Monday - re... See more

Rated 5 out of 5 stars

After a heavy fall, I really thought my Fitbit Versa 4 was a complete write off given the damage. So I was delighted to find the Fix Screen guys who specialise in repairing the Fitbit range. Rather th... See more

Rated 5 out of 5 stars

Great experience using this company to replace my broken fitbit screen. Instructions for sending off were simple and straightforward, they confirmed by email that they had received my watch and kept m... See more


Company details

  1. Repair Service

Written by the company

We are two young professionals aiming to transform a mysterious back room industry into a trustworthy online service provider backed by real life reviews rather than promises


Contact info

4.8

Excellent

TrustScore 5 out of 5

96 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

REPLACEMENT WATCH SCREEN REVIEW

I am absolutely delighted with my new screen, it looks like a new watch, the turn around time was excellent and I was kept updated throughout the process. I highly recommend this company.
I was also given a spare strap which I love and a screen cover for free.
Thank you

March 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent repair

Excellent repair, great communication, truly trustworthy people. As well as replacing the screen on my Garmin watch, they were able to supply screen protector and a great new silicon strap. My watch looks like new, thank you. Jacquie

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

An Exceptional Experience with Fix Screens…

From Start to Finish Great Communication every Step of the Way. Easy Payment System and Updates sent via email from receiving of Watch to completed repair. Notification of return date etc. An exceptional professional experience with Fix Screens.
The Free Silicone Strap was a complete Bonus and just rounded of the whole experience with a Professional Company.
Would highly recommend to others.

February 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Quick and easy process

Quick and easy process. Just take note that they advise you don't swim wearing your repaired watch.

The free silicone strap and screen protector were an added bonus.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Clear communication from start to finish. Easy payment process. Notified throughout. Quickly turned round as once you wear a smart watch you really miss it when it’s away! Great extra with protector and strap offered.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Watch repair

Very honest and reliable business. Sent my watch in for a replacement screen but it only required a new screen protector and I was refunded the difference. I would use these guys anytime

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Smashed my screen on my fitbit

Smashed my screen on my fitbit. Search for somewhere that could fix and Fix screens appeared on the search. Was cheaper option then buying a new one so I went ahead. Excellent customer service from start to finish. They kept me updated from the moment I purchased a screen fix on line all the way through to them posting my fitbit back to me. Thank you so much, fix screens, I was lost without my fitbit and to be honest I couldn't of afforded to buy a new one.

February 10, 2025
Unprompted review
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Rated 5 out of 5 stars

My Garmin watch screen was cracked and…

My Garmin watch screen was cracked and crumbling at the edges. I researched repairs and found this company. Watched returned quickly and perfectly repaired. I would recommend, I was kept up to date throughout the repair.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Company.

Excellent service from this company. From confirming my model of Garmin before accepting the order and returning a well packaged fully repaired watch within a week of me posting it to them. I would certainly recommend.

February 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Fix Screens did a fantastic job fixing my watch after I'd broken the screen falling on a run. The turnaround was incredibly quick and they had excellent communication throughout the process. Three days after my watch arrived at Fix Screens it was back with me good as new!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with these guys

Great experience with these guys. They sent clear instructions on sending a watch back and explained the process. Once the watch was received, they confirmed receipt and once once the watch was returned, they did the same keeping me updated throughout all stages of the process.

January 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Fix Screens

The company does exactly what is says on the tin. They tell you when the watch has arrived, timescales, when it is posted back. Which was all done within 4 working days. I can’t recommend them enough. They were great.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Garmin Screen Repair

Excellent service for my Garmin screen repair. Screen was misting up underneath. Instructions really clear as to how to send my watch off. Email notification to say my watch had been received. Very quick repair turnaround and my watch was received and returned fixed effectively. Cannot complain. All round very god service.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I accidentally cracked the screen of my Fitbit Sense 2.

Was kept up to date the whole way through from payment to return postage. The watch works perfectly, you couldn't tell the screen has been replaced. Fair pricing. Would definately use again

December 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Very pleased with Fix Screens

My Huawei smart watch had been out of action for some time due to a non-functioning screen. I had considered buying a new one to replace it but didn't relish the £200-plus price tag. My repair at Fix Screens cost me £70 plus postage and it was returned a couple of weeks later in perfect working order. Excellent service. Highly recommended.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Fast service and communication! Would recommend

Using Fix Screens was a easy and reliable experience! The team communicated promptly and clearly all the way through with both automated and bespoke/direct messages when needed. Ultimately, my watch’s internal mechanisms were broken so it wasn’t able to be fixed at a sensible cost, but the team advised me on all my options and refunded the advertised cost of the replacement screen. I would definitely use Fix Screens again in the future, and recommend to anyone!

November 21, 2024
Unprompted review

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