Flight Centre Canada Reviews 402

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and friendly demeanor, making the booking process smooth and stress-free. Many people highlight the personalized service and the staff's ability to go above and beyond to meet their needs, ensuring all arrangements for holidays and travel plans are handled with care and efficiency. However, some customers also noted issues with group bookings, where flight arrangements were inconvenient or more expensive than individual bookings, leading to frustration. A few other people also felt that customer service was unresponsive or unhelpful when problems arose, causing dissatisfaction with the overall experience.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Booking process

Users describe positive interactions with the booking process. Many customers highlight the ease and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, helpfulness, and... See more

Holidays

Clients share positive opinions on holidays. Many reviewers praise the personalized service, with agents... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting agents who go above and beyond to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Christina, Flight Centre Travel Advisor courteously took my in-bound phone call and patiently and thoroughly answered my Flight, Luggage and Elite Travel Alliance Membership queries. Those eight disco... See more

Company replied

Rated 5 out of 5 stars

Working with Liz Goodbrand at Flight Centre has been an incredible experience. She made planning our Africa trip easy from start to finish. Her communication was clear, timely, and friendly, and she... See more

Company replied

Rated 5 out of 5 stars

I have been a regular client of Mariah's for many years. I will NOT book a trip without consulting her. She is professional, highly efficient and very aware of my needs on any particular trip. Trav... See more

Company replied

Rated 5 out of 5 stars

Micky is such an attentive and professional travel agent. I've booked several trips with her and every experience was smooth. She responds very quickly and never pressures you to go with any options.... See more

Company replied


Company details

Written by the company

Full service travel agency with offices throughout Canada, offering flights, cruises, tours and vacation packages.

Flight Centre Canada

Written by the company


Contact info


4.8

Excellent

TrustScore 5 out of 5

402 reviews

5-star
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1-star

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Rated 5 out of 5 stars

We recently booked our trip to Punta…

We recently booked our trip to Punta Cana through Bella at Flight Centre, and she was absolutely wonderful to work with! From the very beginning, she was friendly, professional, and incredibly knowledgeable. Bella took the time to listen to what we were looking for and went above and beyond to make sure every detail was perfect. She answered all our questions quickly and gave us great recommendations that made our vacation even better. Everything went so smoothly, and we felt completely taken care of. Thanks to Bella, we had an amazing and stress-free trip to Punta Cana. We’ll definitely be booking with her again!

September 17, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Elise, for sharing your positive experience booking with Bella. We're so happy to hear that from start to finish you were delivered wonderful service and had a great trip. We can't wait to help with your future travels.

Rated 5 out of 5 stars

Our groups consultant Yolande was…

Our groups consultant Yolande was amazing!! I truly couldn't have asked for a better experience. My fiance and I have been in close contact with her since we first spoke months ago. She has helped assist our group wedding guests in booking their trip and everything has been so smooth. She is a hard worker, responds quickly, and her bright and bubbly personality is the cherry on top. Thank you for everything Yolande! I would HIGHLY recommend her for your group bookings!!!

September 30, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Sandra, for the 5-star review. We're so happy (but not surprised) that everything has gone smoothly working with Yolande. We hope you have a wonderful destination wedding.

Rated 5 out of 5 stars

Great Vacation Partners!

We have booked two different vacations this year with the same rep at Flight Centre. She is on the ball and very patient, answering all questions and providing any info we request within a timely manner. It's nice to know we have one person we can go to at Flight Centre.

September 27, 2025
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Reply from Flight Centre Canada

Thanks, TG, for the great review. We're so happy to hear you've found your go-to Travel Expert on our team.

Rated 5 out of 5 stars

5 stars for a reason

I have dealt with Vicki M at the Burlington Mall location twice now & would not hesitate to use her and/or recommend her. Right from me walking in she listened to what I was looking for then gave me some recommendations, some based on her own personal experiences. We chose to go with a resort she had personally been to and it highly exceed our expectations. Vicki went above & beyond making arrangements at the other end to accommodate us and a celebration that happened while away. She followed up before we left & also after coming home. Thanks Vicki for all you have done !

September 16, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Amanda, for sharing your experiences booking your travels with Vicki. We so happy (but not surprised) that you were delivered amazing service from start to finish and look forward to helping with your future travel needs.

Rated 5 out of 5 stars

Mariah Mirchandani

I have been a regular client of Mariah's for many years. I will NOT book a trip without consulting her. She is professional, highly efficient and very aware of my needs on any particular trip. Travelling, especially nowadays, can be an extremely stressful and challenging experience. Having Mariah on my team takes a huge weight off my shoulders. Bottom line...she takes care of you! Consistently outstanding!

September 25, 2025
Unprompted review
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Reply from Flight Centre Canada

We love to hear it, so thanks, Darryl, for sharing! And, we're not surprised that Mariah is consistently outstanding in the support she delivers when booking her clients' travel. We're both lucky to have her on our team.

Rated 5 out of 5 stars

Mariah Mirchandani did an amazing job

Mariah Mirchandani did an amazing job. She handled a lot of chaos from our end, was patient and complied with every request promptly. We were able to book this trip only because of of her diligence. Thank you Mariah!

September 26, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Sue, for sharing the amazing experience you had with Mariah. We love to be able to take our client's travel vision and turn it into reality. Sounds like she did just that for you!

Rated 5 out of 5 stars

Very good

Very good, would use again

September 10, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the positive review, Jared. We look forward to assisting with your future travel needs.

Rated 5 out of 5 stars

As always

As always, Ryan provided top tier service. He’s the only agent I will go to for my travel plans.

September 23, 2025
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Reply from Flight Centre Canada

Thanks for the 5-star review. We're not surprised that Ryan always provides top tier service. Look forward to assisting with your future travels.

Rated 5 out of 5 stars

Mariah Mirchandani

My daughter and I had to book a super short notice flight for a family emergency. Mariah was amazing, super quick response and able to pivot when our route changed. She really took the pressure off of us, we are super grateful and we both highly recommend Mariah , and we will be booking a trip to Australia with her in 2026!!

September 22, 2025
Unprompted review
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Reply from Flight Centre Canada

We're sorry to hear you had a family emergency, but glad to hear that Mariah was able to assist and take the pressure off of you in what we can only imagine was quite a stressful situation. We look forward to booking your 2026 Australia trip...an amazing destination!

Rated 5 out of 5 stars

Very friendly and efficient experience with Tina

Tina Yates was super nice and helpful! I had previously had some very unpleasant experiences with Flight Centre and was hesitant to come back but she put my worries to rest. She was able to help me quickly and efficiently book a flight and was prompt in sending all the necessary documents I needed. Thanks Tina!

June 27, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for sharing your experience booking with Tina, Annie. We're so grateful that you gave us the opportunity to regain your trust with booking your travels at Flight Centre and look forward to assisting you in the future!

Rated 5 out of 5 stars

I’ve had the pleasure of dealing with Vicki Malcolm from Flight Centres Burlington location.

I’ve had the pleasure of dealing with Vicki Malcolm at the Burlington, Ontario office. Each and every trip that I’ve planned, I’ve gone in to see Vicki. Matter of fact, I probably wouldn’t use any other agent as I’m totally satisfied with the bookings she has done for me. Furthermore, each trip I’ve received a Bon Voyage from her and a greeting of welcome home upon my return. Thank you Vicki, hope to see you soon.

September 5, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Dave, for sharing your positive experiences booking travel with Vicki. We're so happy to hear each one has been a pleasure and it's our absolute pleasure to help you.

Rated 5 out of 5 stars

Easy

Very good customer service

September 19, 2025
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Reply from Flight Centre Canada

Thanks for the 5-star review, Dara!

Rated 5 out of 5 stars

Amazing Booking experience.

Claire was so helpful. She took the time to walk me through all my options and never made me feel like she was rushing me, or giving me any pressure. I have never had such an amazing experience booking a trip before. I will certainly be calling her in the future to book all of my trips through her. she made me feel comfortable. She was so kind and so patient. Thank you Claire!

September 19, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Maurina, for sharing your positive experience booking with Claire. We're so thrilled she delivered amazing customer service to you!

Rated 5 out of 5 stars

I highly recommend

My husband and I walked into the flight centre in Newmarket for the first time and met the lovely Hardeep Ryat. We explained where we wanted to go and what type of trip we wanted. Hardeep arranged a beautiful trip for us and we can’t thank her enough.
We already have a business trip that we have to take in the future and Hardeep arranged that one as well for us.
We will be consulting with Hardeep with a future business or pleasure trips. Thank you Hardeep.

September 16, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Sharon. We're so happy to hear that you had a lovely experience booking your travels with Hardeep and that the trip was just what you wanted. Thanks for sharing, we can't wait to assist with more travel in the future.

Rated 5 out of 5 stars

2nd amazing service with Matt in 2025

I just had my 2nd cruise, flight and hotel booking now with Flight Center Canada in Toronto with Matt! It was a breeze going through all the booking during our first one in April 2025 so we decided to definitely do our future bookings again with him and now we had just booked again for an 11 day trip in December 2025 with him! Matt is an experienced and has attention to details - definitely recommendable! They are now located beside Union Station in downtown!

September 15, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the review, Maynard! We're thrilled (but not surprised) to hear that you've had so many positive experiences booking your travels with Matt. We hope you have a fantastic trip in December and look forward to assisting you with many more trips to come.

Rated 5 out of 5 stars

Siobhan has gone beyond to help us with…

Siobhan has gone beyond to help us with a cruise and now two more trips, we appreciate her so much and we have already recommended her to others

September 12, 2025
Unprompted review
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Reply from Flight Centre Canada

We're so happy to hear about your positive experiences booking with Siobhan. We love that you recommend her to others, too! Thanks for sharing, Susan.

Rated 5 out of 5 stars

I had such a wonderful experience…

I had such a wonderful experience working with Siobhan to book our flights to Asia for spring break. From the start, she was incredibly welcoming and patient, taking the time to walk us through different flight options that best suited our needs. Her friendly attitude and great energy made the whole process stress-free and enjoyable.

Siobhan was also very thorough—she went over all the flight details carefully to make sure everything was clear and accurate. I really appreciated her attention to detail and the way she made sure we felt confident in our choices.

I would definitely book with her again in the future and highly recommend her to anyone looking for a smooth, professional, and friendly booking experience!

September 4, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Angela, for sharing your positive experience working with Siobhan for flights to Asia. We're so happy to hear that she provided such amazing service throughout the whole booking process. We hope you enjoyed your trip and can't wait to assist with your future travel needs.

Rated 5 out of 5 stars

Fabulous Group Booking Experience

Shiela Conwi was an absolute pleasure to work with! She made booking flights for a large group of people an absolute breeze. The process was straightforward and Sheila was always quick to respond when any questions or changes came up along the way.

July 4, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Emily! We're so glad to hear that Shiela was a pleasure to work with for your group booking.

Rated 5 out of 5 stars

Flight centre is the best

Flight centre is the best. We have always had great help from our guy Ryan as well as other representatives there. Ryan especially has offered great insights on places to vacation. He even helped pick out a place I wanted to surprise my wife with an anniversary trip. Ryan Milne always welcomes us just like a family member. We feel the Flight Centre people always work with us and not for us. They set up a beautiful Avalon river cruise trip which was spectacular. He always helps us pick the best flights and recommends places he knows we would enjoy….. never failed us. We wish others who are entering the travel adventure through Flight Centre as much enjoyment as we have felt. Welcome to the Flight Centre World. Thank you from Yvonne and Ric Naciuk from Burlington Ontario.

July 27, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for sharing, Yvonne and Ric. This kind of amazing review regarding working with our Travel Experts is what we aim for every time someone walks through our doors. We're so happy to hear Ryan has met your needs time and time again. We appreciate your support and look forward to helping you with your future needs!

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