Flight Centre Canada Reviews 401

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and attentive service, making the booking process seamless and stress-free. Many people highlight the personalized approach and the staff's ability to go above and beyond to meet their needs, ensuring a smooth and enjoyable travel experience. However, some people were dissatisfied with certain aspects, such as issues with group bookings leading to higher costs compared to individual bookings, incorrect room configurations, and inconvenient flight schedules that negatively impacted their trips. A few customers also reported frustration with communication and a perceived lack of effort from some agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Booking process

Consumers generally find the booking process to be a positive experience, often highlighting the ease and... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, dedication,... See more

Holidays

Reviewers mention positive feedback about holidays. Customers frequently praise the personalized service,... See more

Customer service

Users describe positive interactions with customer service, highlighting agents as responsive, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Claire has been absolutely amazing to work with. Extremely responsive, efficient, and genuinely customer service oriented. She handled everything so quickly, answered all my questions with patience... See more

Company replied

Rated 5 out of 5 stars

Christina, Flight Centre Travel Advisor courteously took my in-bound phone call and patiently and thoroughly answered my Flight, Luggage and Elite Travel Alliance Membership queries. Those eight disco... See more

Company replied

Rated 5 out of 5 stars

Sue Harriman was a gem. When I had problems with applying a gift certificate to a flight, she sorted it all out quickly and booked my flight to the UK. Then the craziness with trying to get a U... See more

Company replied

Rated 5 out of 5 stars

Working with Liz Goodbrand at Flight Centre has been an incredible experience. She made planning our Africa trip easy from start to finish. Her communication was clear, timely, and friendly, and she... See more

Company replied


Company details

Written by the company

Full service travel agency with offices throughout Canada, offering flights, cruises, tours and vacation packages.

Flight Centre Canada

Written by the company


Contact info


4.8

Excellent

TrustScore 5 out of 5

401 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Yna was fantastic

Yna was fantastic! Super knowledgeable, professional and made the experience easy. Yna explained everything and made sure I am covered for anything and everything during our trip.
It would be great to see more Flight Centre's open up again! I miss the one we had in Barrie. So much easier to book a trip as you know everything will be covered!

October 30, 2025
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Reply from Flight Centre Canada

Thanks for sharing your positive experience, Deanne. We're so happy to hear that it was a fantastic one. Thanks for the feedback re: store locations. We look forward to assisting you with your future travels.

Rated 5 out of 5 stars

I was very pleased with the service …

I was very pleased with the service The agent was polite and helpful He gave me his full attenttion. He was very understanding of my needs and made sure I got hard copies of all my papers. Thank you for your time and service

October 26, 2025
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Reply from Flight Centre Canada

Thanks for the 5-star review. We're so happy to hear you had a positive experience.

Rated 5 out of 5 stars

Two thumbs up

Hayley was an amazing agent for our group booking. She was responsive, friendly, and efficient.

October 12, 2025
Unprompted review
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Reply from Flight Centre Canada

We're so happy to hear that Hayley was amazing to work with for your group booking. Thanks for sharing, Giulio!

Rated 5 out of 5 stars

Ben Robertson was fantastic…

Ben Robertson was fantastic in booking our trip to South Africa. He was very prompt in his responses to our queries and efficient in sorting out seating issues with BA.
I would highly recommend Ben and Flight Centre Kitsilano.

October 29, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Richard, for sharing your experience booking a trip with Ben. We're so happy to hear that he was fantastic to work with!

Rated 5 out of 5 stars

Consistently Outstanding Support from Micky Zed

I’ve been working with Micky Zed at Flight Centre for many years, and she has been nothing short of amazing. Micky combines warmth, professionalism, and deep industry knowledge in a way that makes every trip effortless and stress-free.
She always goes the extra mile to find the best rates and tailor every detail to my needs. What I love most is that she always makes me feel like she’s on my side — she is attentive, trustworthy, and dedicated to creating the best possible travel experience.
Micky is a true professional and a wonderful person, and she absolutely enhances Flight Centre’s reputation. I couldn’t recommend her highly enough.

October 18, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Esther, for your glowing review working with Micky to book your travels. This is so amazing to hear and definitely what we strive for with every customer interaction.

Rated 1 out of 5 stars

I do not recommend booking online with…

I do not recommend booking online with Flight Centre. I had to cancel a booking and it has been a nightmare. They are asking for me to pay more instead of taking funds out of the refund.

This is in response to Flight Centre. I am appalled that I had to pay you extra $$ up front in order to cancel, and it will take you 2 - 4 weeks to refund my money. I don't understand why you cannot take your fees from the refund itself. You should also have to wait 2-4 weeks for your fee if I have to wait for my refund. I am reporting you to the BBB.

October 19, 2025
Unprompted review
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Reply from Flight Centre Canada

We're sorry to hear that you've had a frustrating online booking experience, Jo. This is definitely not what we want for our customers. If you still require assistance with this matter, please call our Online Customer Support Team at 1-833-665-6843 or 1-416-368-0396 (if outside Canada). The team is available Monday-Saturday from 11am-8pm EST.

Rated 5 out of 5 stars

Cindy was amazing

Cindy was amazing. Very knowledgeable and super helpful. She had personal experience with the resort we wanted and was able to give a first hand knowledge of the resort areas. Fantastic experience!

October 12, 2025
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Reply from Flight Centre Canada

Thanks for sharing, Amy! It's so great that Cindy was able to share her personal experience with the resort you wanted to make it a fantastic trip for you.

Rated 5 out of 5 stars

Venka is an excellent travel agent she…

Venka is an excellent travel agent she goes above and beyond to make sure that you have exactly what you want she is a pleasure to deal with.

October 17, 2025
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Reply from Flight Centre Canada

Thanks, Gundrun, for sharing your positive booking experience with Venka.

Rated 5 out of 5 stars

Excellent service!

Staff at Coquitlam office are always excellent, especially Katrina. She goes above and beyond, keeping track of things and is always on top of everything. She replies promptly, is efficient and very friendly. Would (and have) recommend her to friends and family.

October 13, 2025
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Reply from Flight Centre Canada

Thanks for sharing, Kim! It's great to hear that the Coquitlam store, especially Katrina, have gone above and beyond to assist you with your travels. Thanks for taking the time to recommend us to your family and friends. We can't wait to assist with all of your future travels!

Rated 5 out of 5 stars

Shiela was an absolute pleasure to work…

Shiela was an absolute pleasure to work with. She made the entire booking process seamless and stress-free, always responding quickly and with so much patience. From coordinating our large group to handling last-minute details, she was organized, kind, and incredibly helpful every step of the way. We’re so grateful for her support and would highly recommend her to anyone planning a destination wedding or group trip.

September 21, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Jas, for sharing your 5-star experience booking group travel with Shiela. We're so happy (but not surprised) that she provided seamless and stress-free support the whole way.

Rated 5 out of 5 stars

Sheila was amazing!!!

Sheila was amazing and so easy to work with! She organized our group wedding trip to Mexico and everything was so seamless! Thank you Sheila for all the hard work you do!

October 2, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for sharing your seamless experience working with Sheila and congratulations on your nuptials.

Rated 5 out of 5 stars

Always a great experience with Ryan at…

Always a great experience with Ryan at the Burlington Mall location. He takes the time to listen and find me the "must haves" and never tries to upsell. He also has a great sense of humour!

October 9, 2025
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Reply from Flight Centre Canada

Thanks for the 5-star review and sharing your positive experience booking with Ryan.

Rated 5 out of 5 stars

Liz made planning our trip effortless

Working with Liz Goodbrand at Flight Centre has been an incredible experience. She made planning our Africa trip easy from start to finish. Her communication was clear, timely, and friendly, and she handled every detail with care.

What really stood out was how proactive she was. Liz anticipated what we’d need, kept everything organized, and made what could have been a complicated process feel completely stress free. It’s rare to find someone this professional and genuinely committed to great service. I wouldn’t hesitate to book with her again.

October 9, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for sharing your experience working with Liz to plan your Africa trip. We're so happy to hear that the process was a positive one from start to finish. This is the level of service we aim to provide with every customer. We can't wait to assist with your future travels.

Rated 5 out of 5 stars

A real Professional!

This is the first time I have ever been to Italy, so I was a bit nervous. Cortney Cahusac from Flight Centre's Burlington office dispelled all of my worries. She is a real expert at what she does! She kept me in the loop about everything and answered all my questions quickly and efficiently. Cortney thank you for everything!

October 4, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the review, Rhonda! Being nervous is understandable, but we're so happy to hear that Cortney dispelled all of your worries as part of booking with us. We can't wait to assist with your future travels!

Rated 5 out of 5 stars

Katherine in the Victoria office

Katherine in the Victoria office was fantastic at finding an excellent package for myself and my daughter. She listened to our specifics and found a combo that combined our desire to experience a new location and culture with our need for some relaxation. Thank you.

October 1, 2025
Unprompted review
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Reply from Flight Centre Canada

This is what we love to hear, Cynthia...our Travel Experts taking your travel needs and creating the prefect package to match. Thanks for sharing and we look forward to assisting with your future travel needs!

Rated 5 out of 5 stars

Cortney helped us by finding the best…

Cortney helped us by finding the best flights for our travel plans at the best price. She made the whole process so easy and stress free for us.

September 27, 2025
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Reply from Flight Centre Canada

Thanks for sharing, Bruce! We're so happy to hear that Cortney made the booking experience so easy and stress-free for you!

Rated 5 out of 5 stars

Great service

Heather Smith made picking up my holiday easy.

September 28, 2025
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Reply from Flight Centre Canada

Thanks, Gordon, for sharing your great experience booking with Heather!

Rated 5 out of 5 stars

We recently booked our trip to Punta…

We recently booked our trip to Punta Cana through Bella at Flight Centre, and she was absolutely wonderful to work with! From the very beginning, she was friendly, professional, and incredibly knowledgeable. Bella took the time to listen to what we were looking for and went above and beyond to make sure every detail was perfect. She answered all our questions quickly and gave us great recommendations that made our vacation even better. Everything went so smoothly, and we felt completely taken care of. Thanks to Bella, we had an amazing and stress-free trip to Punta Cana. We’ll definitely be booking with her again!

September 17, 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Elise, for sharing your positive experience booking with Bella. We're so happy to hear that from start to finish you were delivered wonderful service and had a great trip. We can't wait to help with your future travels.

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